Outside-In

I have always loved to browse the store and on rare occasion by a gift. Pricey but beautiful gifts for friends or family. The last purchase I made was a «beach» bag for a friend. As it turned out she had purchased the same one for herself. I took the bag back along with my receipt and I was S.O.L. They don’t do returns. No Refund, No Store Credit. NADA. Asking me to pay $ 1 for a store bag to place my purchase in was rude. With prices this jacked up they need to learn that a little customer service goes a long way.
Warmth Company had me at «let me wrap that up for you». Yep, bag, box, bow, wrap NO CHARGE.

Don’t miss the Holiday decorations. Shopped there couple of days ago and when I stepped inside I just stopped. Like a winter wonderland. They really put this together nicely. Beautiful store.

First of all, everything here is adorable. They do a great job selecting items for their shop.
My beef is two-​part:
A. Everything is severely overpriced. In Pescadero, I purchased a scarf (white and blue with feathers) for twenty five dollars cheaper than they were asking at this store. It was the SAME exact scarf. I also purchased a tablecloth at another shop that is also sold at Outside In. Mine was $ 75, they are selling the same exact line for $ 175 and up. With such price inflation, I am not comfortable buying anything here.
B. The shop owner follows me around every time I am in her shop, eyeing me as though I am going to rob her store. My mom is also uncomfortable shopping here due to this. Instead of browsing with ease, you are followed and watched… she also continuously tried to give justifications and input whenever I was holding an item, which I did not appreciate. It felt like a lot of pressure to buy and also made us feel awkward. When I was looking at the linen line, she vouched that she bought just two years ago and it is still in good condition… it should be. And stop, please.
I love feasting my eyes on their selection, but I cannot bring myself to leave with anything due to the steep inflation and hawk eyed owner. Go to Anthro for better customer service and overpriced home goods.

Came in while visiting family and fell in love instantly. The Mexican pottery caught my eye right away and I couldn’t help but buy a share of it, so beautifully painted and will look great in my kitchen. Everyone was super nice and right when I walked in I felt very welcomed. Definitely going to come in again whenever I’m over on this side again

I was disappointed at how they do not wrap gifts for Xmas anymore. I purchased an ornament and it was handed to me in white tissue. When I drove to the Warmth Company and purchased more ornaments, they were wrapped, put in a box with ribbon and tag. I was so impressed. Have not been impressed with Outside In for a long time. Still feel, as a local, that I am never dressed well enough there. I think my money is better spent this year at the Warmth Company.

French linens and hand towels, gift shopping for the chef in your life. Cute store, nice staff. A nice way to spend a little retail therapy time.

Outside In was my go to store for hostess and holiday gifts. They would place the items in a lovely bag with tissue paper, and I was done.
I purchased two gifts yesterday to find out after I checked out, that they were going to charge me a $ 1.00 per gift per bag. The same bag I always received in the past, for free.
I understand the $.25 that grocers and stores charge, but a $ 1.00? I returned my items and will not shop at that store again.

I have been a long time customer of Outside-​In and recently purchased a pricey watch. When there was a problem with the product, I called in and requested a refund or replacement or store credit. The great customer service that I expected from years as a loyal customer wasn’t there. I’m beyond disappointed and will no longer be recommending this business to family and friends.

I purchased two salsa bowls with spoons and other things last Sunday at Outside In.
After I got home, I opened one of the salsa bowls. As soon as I removed the scotch tape to open it, a little ceramic spoon dropped to the floor and of course, was broken. The bowl was nicely wrapped, but not the spoon. They wrapped the way that the ceramic spoon was easily dropped. They could’ve taped or told me to be careful to open it since the spoon was not wrapped. I took it back to the store and the person who work there told me it’s not their fault. She said she is happy to sell me the spoon. I am not going back to the store any more.

My home needs to smell like this. Yummmm! The best candles. Long lasting soaps. Beautiful linens and sleepwear. Books and gifts. And I always buy my tapered candles here because they’re so slow burning and not messy drippers. Every corner has something I NEED, for myself or as a gift. A must visit spot on my regular rotation.

This is a great local store to get a gift for your mom, your sister, or a girlfriend. Always excellent customer service! Lots of cool trinkets, and other more practical gifts. Be fore warned that you do lose a bit of testosterone just walking in, but it is worth it to buy something for someone you love.

This is the place to go for one-​stop gift shopping. I have never failed to find the perfect gift — whether for Dad, Sis or friends. I know when I walk in that between the amazing housewares, linens, earrings, candles, soaps, books and other really unique things, I will find the perfect something. It is a pleasure to shop here — not a chore. They have great sales, too. Love this place.

The most amazing and cute decorations for your house. Its pretty pricey though, i mostly come here to «browse»
The other day i bought one of their beautiful candles. i was stuck in traffic on hwy 1 and called to ask if they could stay open for me. they were more than happy to oblige, and i walked away with a great house gift for myself

I love this store! I live in Santa Cruz, but will make the trip to Aptos just to check out what they have in stock. They have great cookbooks, kitchenware, candles, and a variety of items for the bed and bath. It’s also a great place to look for a special gift. It is a little pricey, but everything is very high quality and unique so it is worth the price.
The only thing that makes me sad about this place is that they don’t stay open too late, so it’s hard to make it after work.

The store itself is cute but pricey, and if you receive a gift certificate from them you better use it the day you receive it. I went in to use my $ 50.00 gift certificate, which I had in my hand. You know what they told me – sorry you have already used it, or gave it to someone else to use because it’s marked off in our books. I HAD THE ACTUAL GIFT CERTIFICATE IN MY HAND-​NOT TOO MENTION IT WAS THE FIRST TIME EVER IN THAT STORE! They told me YOU DON’T ACTUALLY HAVE TO BRING IN THE GIFT CERTIFICATE TO REDEEM IT – WHAT? So I suggest you all go in there and say a name – you may get lucky and they have a gift certificate waiting. Oh, did I mention it was the owner who «confirmed» I had used the gift certificate that was in my hand, and would not talk to me herself. I WILL NEVER GO BACK IN THERE & BEWARE IF YOU HAVE A GIFT CERTIFICATE SOMEONE ELSE COULD BE SPENDING YOUR MONEY