Angela Liao, MD

Dr Liao was very nice and very informative, however, I made the switch because of the unprofessional office staff. Poor customer service.

I’m happy with her. She actually takes time to listen to any questions you have; She does not ditch you. She is not rushed or impatient. Not all doctors remember to be kind and human! ;)

Dr. Angela is hilarious! She’s such a good doctor, she answers all of the questions that I have and she’s super funny and sweet!

Dr. Angela is knowledgeable, personable and compassionate. She cares about my medical concerns. She ordered blood work and called me with results very promptly. The front staff was efficient and I did not wait very long.

Very rude front dear name Melissa! !

I tried to make an appointment to do the 2 years driver license medical examination report today, the front desk lady who speak chinese told me doctor will charge $ 15 for just sign the report, my gosh! My insurance already paid you for the doc visit, why you want to charge me again? You guys really need money, as a courtesy, you should do this favor for your patient, also their wait time is ridiculous, toooooooooooo long!!! If you want a better doc and better service, try another doctor!

Don’t bother making an appointment with this doctor, the wait is at least an hour to an hour and a half. It is not only one occasion that this has happened to me. Spoke to the doctor about this situation, and her comment was if you don’t like to wait, then we don’t need to serve you anymore. I can’t believe the attitude of this office and the doctor. What’s the point of making appointments if no one wants to keep the time?

Bravo!!! Remarkable improvement in front office service.
We are big fans — no doubt. Dr. Liao’s staff has changed since we last reviewed. The staff now is v. attentive to patients, keeps appointments on track and even worked hard to let us see the Doc without an appointment. We did have to wait a bit more due to the lack of an appointment. However, they apologized for the wait and we did not mind.
Keep up the good work. Thanks!
Wish Dr. Liao had late hours on a few days of the week for those who cannot make it at banker’s hours.

Worst office experience ever. Dr. Angela Liao is in it for the money and it shows. Office doesn’t accept credit card payments of any kind and will never do phone consultations.

I’ve seen doctor Liao twice this past year. Each time I had an appointment and still waited nearly 2 hours (for a 15 min check up). I am not sure how that happens honestly… on top of that, you have to pay the co-​pay via cash/​check, ok that’s fine. what I was really unhappy about was after my test results came back, no one bother to tell me what the results were! I called them back a week later to ask for the details and the receptionist said she will call me back. she didn’t. i’m guessing i don’t have any sort of problems… i hope. but i would still like to know if i’m ok. i feel like i shouldn’t have to pay the doctor/​lab bill i got in the mail at this point…

Dr. Angela Liao should be an interior designer. Her office is very nicely decorated.
I arrived 20 minutes before my 10:30 AM appointment and finally met Dr. Liao at around 12:30, 2 hours after my appointment. That’s pretty ridiculous.
Other than that, I have to say Dr. Liao is a pretty hip gangstah knowledgeable Dr.
She would use huge words to tell me about whatever sciencey thing there is to say (knowledgeable part) then all of a sudden she’d bust a YO whaddup yo I’m so fly g here and there when she speaks of hypothetical situations. It’s kind of weird but entertaining.
She left a voice mail with my blood test results and that was about 5 minutes long explaining everything I’ve ever wanted to know about my blood tests. Props to that, yo!
Overall: She’s a pretty fly g dawg doc, but the wait time is ridiculous.

Alright, so after doing some research, I realize what they’re doing isn’t misbilling insurance. Rather, they did a poor job of explaining of the charges are going to work (i.e. telling me cost w/​o insurance is $ 85, when in reality it depended on the medical code they charged to my insurance and how much my insurance deemed the allowable price of the code is). Still not happy though since a year ago I came in with a cold, was charged $ 85, when the allowable cost for a «cold» was less something, and they never gave me a refund, until a year later now when I finally looked into the whole thing and asked about it. THEN their billing told me oh, you have a credit, want to apply it towards your charge this time? So I guess if I hadn’t said anything they’d just continue to hold on to my over-​payment from over a year ago and happily take new payments.
So to clarify, no, they’re not misbilling insurance, but their billing is still questionable.

For the past two years I have been a patient of Dr. Angela Liao. A few months back I had to begin seeing a specialist and getting some additional tests done for a medical issue. I’m on an HMO so Dr. Liao is the first step and then from there I was referred on and on and on. In the past four months I have seen three additional doctors, a radiologist and had multiple blood tests. Dr. Liao’s office has been the most organized user friendly office.
The front end staff is friendly and professional. They follow up when a referral is approved through my insurance and notify me on the phone. They forward on blood work results to the required doctor without having to be asked time and again like some of the other offices I saw. In addition, I don’t have to wait over an hour past my appointment time to be seen. It is generally on time.
Dr. Liao has been very compassionate with me, taking the time to address my concerns, talk over options, and even pass a tissue when needed.

I wrote my first post before I went to my last visit.
I called the office trying to schedule the same day appointment so I to avoid going to urgent care. I was feeling like crap and uncomfortable. The lady was so rude, I asked for her name. She told me and she started be more polite (I bet she knew where I was going.) then I said. «Is this the kind of service you guys provide to patients?» She says «what kind?» I said «Quite rude and impolite» She says.“oh, I’m sorry.” I said. «This is like my 4 or 5 time calling you guys since I had you guys (6 months). and every single time I get this service whether i am trying to schedule to see doctor or questions .» So when I got to the office to check in later that day… they were polite from the first minute to the last minute i stepped out.
after I hung up with her, I called my insurance to switch doctor. When I went to see Dr. Andrew. This is my first time seeing him. He is a great doctor. spend the time listening and speaking. just like his sister.
Before I end my visit to leave the room. he said. «it shows that you will start with a new doctor starting tomorrow. is there a specific reason?» I told the doctor my lovely experienceS WITH THE STAFF THEY HIRE. I simply was straight fwd… You guys are great doctors but with these kind of customer service. its going to limit the business expansion… told him I understand how tedious and stressful it can be cuz I used to work at a family doctor. But, my doctor never ever allow i treat patient like that. I got yell once just because I didn’t smile and patient felt not welcome.
Perhaps he is still young. telling me I can’t find good doctor with good experience. WELL, HE IS TOTALLY WRONG… I WORKED AT A FAMILY DOCTOR. The doctor was great and we provided great service to make patient feel welcome, love, we have compassion and considerate… we understand they dont want to come see the doctor but we are here to help and make them feel we care.
Wish them luck… I told him. I will reconsider this office when customer service improve. for now. I’m going somewhere even though i need to drive farther.

Review for the staff/​whoever is responsible for mis-​billing insurance!
Terrible experience! WOULD NEVER RECOMMEND! Came here for the first time for an office visit check up. I waited 2 hours for Dr. ANDREW Liao after my appointed schedule. Then, Receptionist told me I had to leave two checks one in case my insurance doesn’t pay for the visit and another one for in case they do.
The receptionist claims that she couldnt get a hold of my insurance the same day so thats why she wants me to pay ahead of them even though I gave her my insurance information in advance…(10am that day)
No complicated diagnosis, he did not have to run tests or do anything out of the ordinary for ear check!
Then I find out, they over charged me. I get no notice other than my own insurance telling me that they paid it out for me. So the Dr’s office has collected MORE THAN they should’ve. Then sends me in circles to call their billing deptment to claim my money back and then tells me the Dr. needs to review it but it has been 3 weeks since my insurance notified me…
Basically,
I wish someone would audit them for this mishandling of insurance and billing.
And to watch your back with these people running the office.
btw, the doctor didnt even prescribe the right type of medication that I had a 3 day delay to get it. the whole purpose why I even went in.
I have had better doctors and dealt with better staff, I know their excuses because I have worked in one before.

VERY RUDE receptionist!
Horrible customer service, wouldn’t even listen and kept talking over me.

Just tried calling for some basic info and the staff was really rude. Was going to select Dr. A as my primary but changed my mind because of that ‘awesome” service.
Wow. Can’t believe people hire such unfriendly receptionist. Poor impression indeed.

There really aren’t words to describe how amazing a physician Dr. Liao is — she exemplifies all of the qualities that a superb doctor should possess, and she does so in spades.
She has been my parents’ family physician for over 10 years. My father sometimes has to drive an hour each way to see her. He doesn’t stick with any doctor for long, but he’s stuck with her — and for good reason. She’s amazingly thorough, she CARES, she spends time with you to make sure that all of your concerns are addressed while losing money on her own time. Don’t be fooled by the media — doctors, especially independent family docs — do NOT make much money. But Dr. Liao never makes us feel like we are just a paycheck, and we’re never rushed when we go to see her. Yes, that means sometimes we have to wait a bit past our appointment time to see her, but knowing how well she takes care of each and every person that comes into her office makes it easier to be patient.
She’s also one smart cookie — UCLA medical school, anyone? She speaks Mandarin, Spanish, and Cantonese. But even with all those brains, she never talks down to you or makes you feel stupid for asking questions. She could teach a master class on bedside manner.
She also takes the time to personally call patients about tests or lab results. How often have you gone to see a doc only to have the office secretary call back with labs? And when you have questions, they have to relay those to the doc at a later time? Never with Dr. Liao. She not only calls my father when tests are back, she calls me as well to make sure I’m fully informed about his care. Two separate calls — sometimes at 8 or 9pm after regular office hours are well over, so you know she’s working overtime.
You can always tell when a doctor doesn’t like his or her job — and it’s obvious Dr. Liao was meant to be a family doc. There is no way she can work so hard and give so much of herself if she didn’t want to be doing what she does everyday.
Those that knocked off stars because of her staff — yes, I can sympathize with having to deal with front office mistakes, but you’re seriously missing out. Truly great doctors are few and far between and Dr. Liao is one of a kind.

I recently changed my primary family doctor on my insurance card to Angela Liao as per Unilocal & online reviews. I was looking for someone still young (not over 50) and studied western medicine rather then eastern medicine (you will be surprised how doctors think differently because of this).
Let me tell you Unilocalers, I made a great choice. Angela Liao is a great doctor! She’s very thorough with her examinations. The types of questions she asks, and the way she explains herself makes her superb. I came out of my examination learning a lot and felt at ease with my stomach illness. For a young person like myself, there’s a better connection made between patient and doctor which is definitely needed in medicine!
Tip: Take the stairs :) The elevator is old and there’s 2, and they need to go up 6 floors. When it’s busy, the elevator takes forever!

This is the very first time that I’m giving a one-​star review on Unilocal.If you wanna waste your time, go to these people. Otherwise, find somebody else who you can really trust to care for you and your family’s well-​being.
Early last week, I’ve decided that my husband and I already need a family doctor. I called Angela Liao’s office and set two consecutive appointments in a single day: one for my husband (general checkup) and the other for me (ear checkup). I gave the insurance info to them on the phone.
We got there just on time on the appointed day and when we went to check in, a staff member said that we do not have an appointment on their record. Whoa! That was the first time that somebody told me she couldn’t find our names on the list of appointments. I elaborated the details to her by recalling the whole phone conversation from last week. She opened a folder with some sort of sticky notes and said to me and my husband, «I don’t have your appointment noted but I have the insurance details here. Since it’s our fault, we would try to squeeze you in if you could wait. It shouldn’t be that long ‘coz we’re not too busy today.»
I asked how long the wait would be and she still answered, «It shouldn’t be that long.»
My husband and I waited and after the woman verified our insurance, she informed us that the co-​pay per person is $ 25. It was weird that she asked us to pay already even before the doctor saw us. Anyway, my husband handed his credit card and she said that they only accept cash or check. We asked if they accept Flex. No, they don’t. My husband and I looked at each other and politely told them that we were leaving. And so we left without even seeing Angela.
There is only one word to describe the staff: incompetent… make that two: very incompetent. How could the doctors falter to train their staff properly?
So yeah, this is a one-​star review because Unilocal doesn’t allow zero as an option.