Firestone Complete Auto Care

I drove out of my way where there are Firestone and Pepboys right down my street in Pasadena, but, when there is something I really need to fix, and I could still drive, here’s where I come. They always has the best employees in personality, which it is essential in customer services. Elizabeth was being extremely helpful and friendly on my visit to the shop, especially with her true kindness personal with customer services. Chris was also being very willingness on listening on what customer really needs and offer the great help to solve the problems. The fact that all you need for auto cares are just doing things right, honest and reliable.

Best place to take care of my car! Employers are very kind and helpful! Best customer services.

Did a very fast inspection for me even though they were busy! Thank you!

This firestone, aside from the women who work there, has the worst customer service and service advisers.
I wish I was able to leave 0 stars for this store. about a week ago I went to this firestone as i usually do for any repairs, oil changes etc. Until this last visit the service was ok. yes just ok. i was not too impressed by their lack of communication with the clients as far as when jobs will be completed. (i was asked to leave my car over night after they worked on it for hours. and assured me it would be finished the same day)
last week i went in because my brakes were slightly making a sound. i knew for a fact the front brakes and rotors needed to be replaced because i had done the rear ones a year back. the service adviser told me to leave the car and they would call me with quotes and what needs to be done. He called me withing 2 hours and told me all 4 rotors and brakes were completely gone and that they all needed to be replaced. i asked if the rotors could be turned and he assured me they could not. he said it would not meet state specifications. I asked him how much the whole job would cost. he quoted me $ 732 or so (i dont have the paper in front of me) and that it would be ready the next morning. when i told him i need that car asap, he answered with «oh let me see, you know what itll be ready at 7;00 pm»
i found that strange because first he couldnt have the job completed until the next day. then all of a sudden he can get it done 30 minutes before closing??? yeah… im leaning on he was being lazy. to end the phone call i just said forget it thats too expensive can i pick up my car. he said sure.
when i arrived i picked up my keys from the desk and took off… it wasnt until i got home that i saw the time on the car clock changed and my cd cases under my seats. my water bottle that i carry in my cup holder was opened and the wrapper was removed. papers i had lying around were also moved around. by this point i was pissed but i didnt fight it. since it was a matter of me arranging my belongings.
i took my car to a shop in el monte and asked them what they could do. they told me the what i knew all along. my front brakes and rotors were completely wasted, rear pads were gone but that the rear rotors were still in great conditions.
just out of curiosity i asked how much it would cost for all 4 brake pads and all 4 rotors. he did some searching online. and quoted me close to $ 400. after i told him what had happened at firestone he said they wanted me as their customer from now on and took off $ 70 more (labor im guessing)
i ended up paying 330 for something firestone wanted over $ 700 for.
I will NEVER be returning to firestone for any other service. i will be cancelling my credit card with them and moving on to other shops. i felt like if i had gone with their price and then found out someone would have done it for half i would have felt robbed.

Just had some service done to my truck and was helped out by frank perez. Who did a magnificent job helping me get what i went for, really went above and beyond to help me. Told me exactly how long id wait and showed me everything he did. Thank you frank and will definitely come back for more service here.

Have taken 3 of my cars here and Chris always takes good care of his customers and as well as the cars. He makes sure the problems are fix and i have not taken any car back for the same problems. Staff are very friendly. Will definitely be back here again and i highly recommend taking anyones car here for any type of service. Thanks again Chris!

Elizabeth really helped out when it was an emergency! Very fast tire change and really great customer service. I really appreciated the help they gave. Thank you!

Great service amazing atmosphere always taking care of me and they never cheat anyone they take the time to help customers out they keep you informed and they have the perfect store manager Elizabeth borrayo and great service manager Chris

My Lexus is running great. Fast and easy oil change with great customer service. I highly recommend this Firestone for all your auto services needed.

I rarely do a Unilocal review, but my experience with this Firestone location is a must. I’ve been going to this location for over 14 years for all of my 4 cars’ regular maintenance since before Paulus and Jon Ross were managers. Ever since Liz and her new crews took over, the customer service has been awful. I’ve dealt with Jaclyn, Danny, Ramone, & Kevin in the past and they were all very pleasant. The last 2 times that I dealt with Liz it was terrible. On 9÷4÷15, I brought my Sonata for oil change and 14 points check up, I especially requested her to check the battery. When I picked up the car, according to invoice it stated that the battery was fine. On 9÷18÷15 (2 wks later), I brought the Sonata back for alignment, and I instructed Jaclyn to check my battery again. This time it stated that NEW BATTERY IS BADLY NEEDED. Only 14 days apart the battery can go from good to very bad?!? I don’t think that the mechanic had gone thru the total 14 points check up, due to their busy schedule. I would have accepted it if they would tell me they did not have enough time to do the check up instead of lying about it!
The second incident which was on 1÷9÷16, I took my Santa Fe in for oil change and has a $ 19.99 coupon. Liz told me that my car will require 5.50 qt. of oil and need to pay extra for the entire quart of oil. I told her that in the past Firestone charged me extra only for the portion of the qt that is over the 5 qt allowance. She insisted that I have to pay for the entire qt because they have to open a new can of oil. Then she asked if I want to have it done or not with a take it or leave it attitude. I was tired of arguing with her so I told her to go ahead and was quoted at $ 24.99 (plus tax). When I picked up the car, the invoice showed that I was charged 0.5 qt. extra for the extra oil I needed at the rate of $ 0.50 per each ¹⁄₁₀ of a qt. which is equivalent to $ 2.50 of extra oil needed. From my calculation it should have been $ 19.99 + $ 2.50 + tax =$ 24.51. But I was charged $ 24.99 + tax =$ 26.93. I felt I was being CHEATED.
I have purchased many sets of tires and lifetime alignments for all of my cars from Firestone before Liz came along. This last experience will be MY LAST for any paying services with this Firestone location as long as Liz is still there. I will be looking for other more pleasant customer service oriented store to deal with.
If there is a NEGATIVE star to be given, it will be for Liz. If the manager acts this way, what do you think about people working under her watch? She doesn’t know the first thing about customer service and doesn’t care. I don’t understand how did she get promoted to be a store manager with this kind of attitude & customer relation skills?

On the morning of Jan. 4, I scheduled an appointment for an oil change at 2:00pm and received my confirmation email. When I showed up on time to leave my car, I was told that I could pick it up at 3:30. When asked why an oil change takes 90 minutes, the gentleman helping me said that a couple of cars needing lengthy repairs were recently brought in unexpectedly. He was unable to explain why that would have any impact on the appointment I made in good faith. Regardless, he couldn’t guarantee the car would be ready before 3:30. As I scheduled my day around this appointment, I wasn’t able to leave my car. He said the best he could do is to have me bring the car back the following morning at 7:00am and he’d have the car taken care of very quickly.
I declined and will be taking my business elsewhere. I have no interest in patronizing an establishment that doesn’t value my business. Thanks anyway, Firestone.

I made an appointment for an alignment yesterday (November 28 @ 4pm). When I showed up at the facility, one of the staff members came out and greet me very politely. He then told me that there will be a two hour wait time… Really??? I made an appointment through you guys, do you not know what an appointment is? I’m pretty sure you asked for my info when I made the appointment, it would be nice if you guys call me and let me know about the two hour wait time so that I don’t have to waste my time and money to drive out there. A lifetime alignment is about 200 dollars and I guess I will get my alignment else where then.

Don’t ever take your car there for anything. The worst mechanics on earth. Especially Liz the so called manager there. They totally screwed me. They had my car for over 2 weeks and finally sent me home with my car. A day later there was smoke coming out of the rear. Liz tells me that’s normal. Took my car to another mechanic and fixed it in 1 day. If I could give minus star rating, I would. Absolutely the worst experience I ever had. If you want your car handled by the most inexperienced. unknowledgeable, incompetent mechanics, take your car to Firestone. What a freaking joke. If I ever become unemployed, I can probably get a job there, for I know nothing about cars.

The service here is really good ;Liz n her team are really friendly; I will come here again for any services.

This last visit was my 4^th time walking into this location, and note the previous services were positive hence the 2 stars. This last time was different though. I was greeted by the only advisor in the office and requested an alignment on a 2011 Corvette Grand Sport Coupe. I briefly mentioned that id prefer a more tame alignment spec than what the factory required and he immediately declined to offer an alignment service that would be anything different than what the factory calls for. Understanding the liability involved I simply stated that this is purely a street driven vehicle and that i needed an alignment that was going to give me a great tire life and performance balance this is not a track car nor was I asking for extreme adjustments. I then stated the manufacture gives a range for specs and so I requested that the alignment be done towards the less agressive end of the spectrum. He obliged and continued to take down information on the car and when i continued to talk about the specs he again interupted me and told me that my car cannot be adjusted for camber and that these are toe only adjustable. At that moment i started feeling uneasy by his lack of knowledge, or the latter that he was attempting to insult my intellegence. Either way this was extrmely wrong and ignorant for him to assume. If you know anything remotely about cars and how they generally work/​operate (as he should working for an auto re pair shop) then you’d know by this point how frustrating this is for me. I politely encouraged him to rethink what he stated. Puzzeled, he paused and exused himself to chat with the technician in the service bay. Upon returning he confirmed that it can be adjusted and that he would not do this for me ever again, that hes going to do me a favor by accepting my request to adjust camber during the alignment. Fed up with his attitude i told him that he wasnt doing me a favor by doing his job and what the proper process of work calls for. I stated that 3 months prior i brought in a 2008 z06 (essentially same car, different engine) to get an alignment and everything went by just fine with similar requests coming from me and no hesitation from the female advisor. I thought that I found a great place to take my cars for alignments, tire repairs and whatever else they’d be capable of. This experience left me with a bad taste and reinforces what I thought before which is to stay away from automotive chain repair shops. If I could take anything back and apologize for, it would be me loosing my cool and raising my voice in the end, I’ve worked and managed in the automtive service industry, I know how hard it is to find a good trust worthy location and so it was more pent up frustration from knowing that this location is no longer a viable choice for me and my automotive service needs. To sum up the service was sub par, even before loosing my cool the whole demeanor of the advisor was that of an impatient one. I wasnt asking for the moon, but you sure made me feel like I was asking for it.

Great for routine oil change and lifetime alignments and tire rotations. Do NOT trust this location to be correct in their recommendations.
I came in on ⁸⁄₂₂ for routine services, only to find myself be sold on services I did NOT need. I was informed my suspension was off which was the reason why they could not perform wheel alignment. I was informed the control arms were the problem. Before the person over the phone could go further and provide a quote for repair, I immediately declined a request for repair as I have had issues with this location in the past.
I just came back from Longo Toyota today so they could take a look. They informed me there was NO problem with the control arms or suspension. This is the 4^th time my problem was misdiagnosed.
Again, they’re quick and fast with routine services. If you are experiencing problems with your car, do NOT blindly accept their recommendations w/​o getting a second opinion.

I like going to this place because their pricing on certain maintenance things are competitive and cheap. I have yet to be disappointed. Jaclyn Treadwell saved me money last time I was there. How? She had one of the technicians check my tires to see if I needed it replaced because another technician said I did. She said I didn’t need to replace it that it was still in good condition.
Thanks Jaclyn. Go see Jaclyn at this location.

I was driving back to the Bay Area and had a flat tire driving on hwy 210 in Irwindale at 21:00. After having road service replaced into the spare tire, I had to stay overnight in Arcadia because no repair shop was open after 22:00 and there was no way I would have driven my van with a spare tire on it tor 400 miles. I looked into the Internet and Firestone Complete Autocare was the only one that open at 7:00 the next day so I made an appointment on its Website.
I was received by Ramon and he got my tire repaired and I was on the road by 8:00. It was a bad luck to have a flat tire late at night but I was lucky to be able to pull my van from the carpool lane into a parking lot without being hit by the cars on the road. I was also lucky to find a place to stay over night. And best of all I was lucky to meet Ramon with his pleasant personality and got me back on the road safely the next day.
Keep up with your good work.

I’ve been going to this Firestone for almost 7 years. I’ve had 4 different vehicles routinely serviced at this location. I’ve bought the lifetime alignment for my Yaris at this location. (They were unable to find record of this in their system) but I was fine with that because I sold the Yaris. Every flat I have, usually I would be told «you have to buy a new tire». And i argue and don’t buy it and get the required patch jobs and get over it.
I’ve had an incident in the past of getting an oil change and they forgetting to put the cap on. All the oil spills out and my trip to Vegas was ruin. I was give a free oil change as comp.
Still I remain loyal this this Firestone. Many people tell me not to go here and I brush it off.
But after 7 years of brushing it off and trying to give it yet another try… I am over it. I tried really hard.
This last visit was the final one.
I came in due to a flat on my new recently purchased Honda 2015 vehicle at 9am on a Tuesday. I told him that I had a flat and there are no nails on the wheel and that I used a fix a flat on it to get here.
Told the guy that I have to be somewhere at 12 and he said that it will take 2 hours to fix… Not going to be possible.
I asked him if he thought Honda would be able to help me because it’s brand new and I just purchased it a month ago. He said that Honda would not do anything. So he made me an appt. for Wednesday at 8am.
Wednesday comes and I’m staring into the eyes of Danny. He tells me that he can’t do anything cause I used a fix a flat and he can’t service the car. The only option I have is to buy a new tire… I am pissed off at this point, I gave all this information prior to making the appt in the store the day before. His response is that the guy was new and didn’t know. He recommends that I go to Honda…
Here at Honda I’m writing this review and they got started on my car immediately.
Those 7 years of frustration hoping that it would pay off was on me.

Not sure why the reviews for this place are so low when I had a decent experience.
I was down here from the bay area visiting family when my brakes started to grind loudly. At first I took my car to Pep Boys (the place I usually go for brake service when I am at home) and I got a quote for 400+ for just changing brake pads. 550+ if I needed new rotors. I don’t drive anything fancy, it is a Toyota Camry so this was obviously way overpriced.
I searched around online and found that Firestone was offering $ 20 rebates for brake service per axle bring the price to 89.99 from 109.99 per axle. 2 axles so about $ 180. The next day I made an appointment and went in.
My only gripe is that when I asked for a brake service they said it would be 140 but when I pointed out the ad they quickly changed it to the advertised price. Had I said nothing it would have been 140.
They did the brake inspection and told me that I did not need new rotors and they could resurface them. After the brake service was done Ramon actually brought me into the garage and showed me that my pads were worn and that one of my rotors was uneven. Going back inside he made some other suggestions of things that were wrong with my car. Some people may take off points for that but I get it, he is a salesman, it is his job. He was not pushy, if I declined he would immediately drop it and move on.
That morning my car also had to be jumped so I got new battery as well for $ 114 with installation. Autozone was selling it for $ 109 with free installation.
The other guy that helped me was Jacob. He was great too. After everything was done he printed out my invoice and went over what they did and what the price was for parts and labor, He also went over the warranties for the brakes and battery and made sure that I knew how to do the rebate online.
Overall I got everything I wanted done and didn’t get sold on anything I didn’t need.
The WiFi inside is strong and there is coffee and water. If you have a longer wait there is Ramen Yukinoya and Half and Half a block away. Both excellent at what they do.