First-Col Pet Salon

I’ve decided to write a review after visiting this family owed groomer for over 10 years. I cannot ask for more for their great customer service and grooming skills. I’ve had bad experiences with countless groomers who’ve done horrible job trimming pug’s nail. But they are awesome in trimming and shaving my dog (pug) to reduce shedding. My old baby always seems relaxed and happy when visiting this groomer. Thank you Ben and the lady owner of this place!

Thank you so much (young man and nice woman) who did the job that my cheapie self didn’t even want to D.I.Y.
It’s just always been so simple to call and place an appointment, drop them off and wait for the pick up call a few hours later.
We have dogs and cats in our home– and we bring both here. Luckily they accepted our cats, and it made me feel really happy to have the groomers tell me my boys are actually very sweet (which i know is true).
They really, really suffered with fleas at one time and your flea shampoo bath (no added cost to my total) really helped alot and got rid of the fleas. I wish you could see how happy these indoor babies are! I will always go here– they are not only the nicest, but highly qualified & experienced.
P. S. I read somewhere below they are Japanese, which makes sense, Japanese people have historically always cherished and loved house pets like cats and dogs! They treat them very well, culturally.

I love the owner, little Japanese lady. Very kind and friendly to my two poodles. She always give them the perfect cut as I ask for. She gives them a little bag of treats when I pick them up.

We’ve been bringing our little Yorkie Leo here for about 6 years (his entire life essentially). We’ve moved to San Diego about 2 years ago and will continue to make our way here for our little guy. The owner is the sweetest lady ever! She always remembers Leo and her son (I think it’s her son) is equally as nice and patient with us as he’s always squeezing us in when we decide to make our quarterly trip to the SGV area. Leo is never EVER frightened, always groomed perfectly, and is treated like a little person. I’ve even heard the owner refer to him as «Leo-​kun», which was very endearing and it didn’t go unnoticed by us as we knew he was being treated with respect.
Also when we first got Leo from his breeder it was this lady at the salon that expressed concern over a possible ear infection he may have and she was right on the mark! I took him in to the vet the next day and was thanked by the vet for bringing him in so quickly since he was so young. The thanks really was to the salon’s owner as she was the one that brought it to my attention, showing she really cares about her little clients and their health. If you treat your dogs like family members, then you can rest assured that your fur baby is in good loving hands as you can tell they adore animals here. These people are wonderful and we will continue to make the long drive here just for his groomings and recommend to everyone! :-)

I’ve been coming here for quite a while now, they’re always friendly and have same day appointment. I called at 11 am today and they fit me in the same day! My dog always come back looking exactly what I asked for, and they always give a little treat bag to take home with!
Price is normally $ 35 but I don’t brush my dog that often (lazy) and they do charge a few more dollars if the hair is super matted. Last time they charged extra $ 5 coz his hair was crazy matted and today he only charged extra $ 3. Overall price isn’t too bad compare to other groomers around this area. Will def keep coming back

Okay first of all, NEVER BRING YOUR PETS HERE! I brought my dog here to be groomed a while ago and she literally shaved her when I said to not cut it too short. Her fur was so short that I could see her being irritated. As I picked her up, she looked frightened and just wanted to go home. As I asked to pick up my dog, one of the ladies at the front was either yelling at someone and talking WAAAAYYY too loud on the phone and she gave me this attitude like, really? I just need my dog. The person that was working with my dog demanded (yes, demanded) a tip like excuse me? For what you did to my dog? Honey no. Please be aware!

Terrible. Brought my dog in and he came back half bald and they charged me twice as much as the quote. As much as I hate being negative, it really pisses me off that a business can get away with this. Save yourself the trouble and don’t come here.

Took my dog here before back when I lived in LA… never got around to making a review but it’s unfortunate that their business/​service hasn’t gotten any better. They lie about their pricing and if there are any issues between customer and management, beware of their wicked screaming! My dog was luckily not harmed but she came back very frightened and I wouldn’t anyone taking their pets here for even a bath.
They don’t care about customer service nor do they care about animals!

I took my dog here and the girl working told me to pay extra for shaving my poodle. This wildabeast didnt even give me a notice and was being very rude over it. I would definetly not return. Ive been here before and the girl gave me an attitude but i overlooked it because i thought she was having a bad day. Turns out that wasnt the case, they are not nice people, they just want your money. Its a rip off as well. 45 bucks just to shave off some hair off my beautiful black poodle? Please, my dog Chocolates hair is worth more than your business.

Dogs can’t lie. You can tell if they treat your pets nicely but the way they act when you bring them back again. All my pets love coming to this place to get grooming and is always wagging their tails as they go in. And in my corgi’s case, wiggling his little nub :) You can tell the mother and son that runs this place truly loves animals and put their heart into their work. It’s reasonable at $ 25 a bath and they give you a free treat after each visit! During Chris holiday, they often give your pet a present too! Love this place!

SHAMEFULL business alert!
NEVER bring your dog to FIRST-​COL PET SALON in Arcadia. Brought Achilles in this morning and told them not to cut him too short, was quoted $ 35. Went back to get him, he was completely shaved (some areas irritated and completely without fur) and visibly terrified. Then she proceeds to tell me with a terrible attitude that I need to pay DOUBLE because he was «energetic» and took extra time. I calmly explain to her that I understand, but that she should have called me and let me know about the additional cost before starting. Continues to yell at me and insist I pay immediately! Again, I emphasize that I understand certain dogs can be more difficult, and say I’ll pay as long as she apologizes for not giving me advance notice for the extra charge. She then continued to yell that she’s already giving me a discount because the normal rate is 38, when she had clearly told me 35! I paid (probably cause I’m a little b*tch) and got Achilles away from her. Not only is this horrible business practice, they are genuinely BAD people.
If any pet lover had witnessed our conversation, you would know better than to hand over any animal you genuinely care about to people with such ugly hearts. Not only did they do a terrible job and terrify my dog, they sprung a double charge on me and yelled at me in front of other customers!
I sincerely hope you go out of business.

The first time is great! The 2^nd time they refuse me as a customer saying they don’t like my cat so they will not groom him. Seriously?! The reason why we have professional groom our pet is because is difficult for us. But you are professionals and they told me «NO». VERY DISAPPOINTED!

Every time my maltipoo Toby needs a cut, I take him to First Col. It looks like a family owned business run by a mother and son (?) who are both extremely friendly! I always take Toby on Saturdays and I never have problems getting an appointment, though it could take up to 4 hours if they’re really busy. The price for a full groom for Toby is $ 35 – 40 depending on how long or matted your pet’s fur is. I always request the Summer Cut for him since it’s pretty much summer in SoCal all year round. They do a really good job and he always comes out sooo soft. They even give you a doggie bag full of treats for your pet at the end!

The workers and extremely friendly and informative. They did exactly what i asked and made my puppy look extremely adorable.
The cost for a puppy cut was $ 35-​$ 40 which is WAY cheaper than Snowball grooming (next to boiling point)
Im very happy with the price, service and results. Will DEFINITELY be back!

My mother just took our dog here and she charged her $ 15 more than the last time because our dog’s hair was an inch longer and she also made my mother wait for a man who came in AFTER her just because they knew each other. The owner of this business is RUDE and completely UNPROFESSIONAL. You don’t charge someone more than what you quote without letting them know. Our dog is a SMALL dog, not a huge one and to be charged as if he was one is ridiculous. LASTLY and then I am done with this, but the OWNER slammed the glass door to shut my mom up is beyond rude and disrespectful. I will never allow my pets to come here and I will let everyone I know of this aside from this review!

The first time was great.
The second time was not exactly a great cut but the price was right= $ 35
This time the cut was terrible. The ears are uneven and this time they charged me $ 38 because they said my timid dog was hard to deal with which is bull since the last two times he was an angel.
He also came out extremely upset and scared. Never again.

Ok… Long due review… I have been bring my daughter’s Westie here many times. I have to say they do a great job with the dog. The owner and her son are so so so polite and always greet us with a smile! Out dog leaves there so clean and smells great. Every dog gets a bag of treat to take home too! Price is reasonable, $ 35 for my dog. Definitely recommend to anyone to go.

I cannot express my love for this place!!! They take care of my dog and they accept ON THE DAY APPOINTMENTS.
So here’s a break down of the pros :
–accepts on day the day appointments
–does a great job
–everyone is friendly
–my dog is happy
And cons?
— none.
Sooo… GO GO THIS PLACE YOU WONT REGRET IT!!! I didn’t that’s for sure

Great service and friendly employees! It was our second time bringing our Pekingese here and they’ve done a great job both times. Call ahead to make appointments; they take appointments until 3pm on days where they close at 5pm. We have a 20 lb. Pekingese and they charged us $ 38 for a full grooming, which we consider reasonable. We will come back again!

I loveeeee this place!!!
I brought my dog here after my in-​laws told me about it. It’s a little spot but they do a great job. They are super friendly and affordable which I love. They also take great care of my dog and listen to exactly what I want as far as the grooming. Even better, Each time you pick up your pooch they give you snacks to take home with your pet! Family owned I believe. Walk in’s are welcomed!