Francesca’s Collection

I feel like a dummy for shopping here. I knew I should have stuck to Nordstrom. They didn’t honor my exchange for a dress I bought during a promo and now I’m out $ 10 on a cheaply made dress. At least one sales rep was nice to me and tried to get it honored.

Sweet sweet Employees, I go at least twice a month and it never disappoints. They always ask for my name and help me find what I need. Love the customer service!!!

Love the jewelry great quality and great prices and most of all very unique looking thank you will definitely continue shopping here. The employees are very helpful and welcoming

This boutique is amazing — cutest clothes and accessories. They also have great little knick-​knack type of gifts for birthdays, bachelorette/​bridal showers, etc. Francesca’s is my go-​to for last minute, super cute gifts. Also, the employees are very friendly and extremely helpful.

Love this place! Never shopped here before. Let’s just say, it’s small, cute, and creative.
It’s not like Forever 21, which I love. And they have a lot of cute accessories and clothes.
Debbie talked to me and helped me out. She is a sweetheart!
I definitely will come back soon.

Afternoon shopping on Sunday, 3÷22÷15 (first time visiting)
I never noticed this small boutique store located near the middle of the mall. The sales representative were all very friendly. The store carries lots of items aside from clothes, jewelry, and bags. On the table and shelves, you can find small gifts like mugs, books, and toys.
I was having a difficult time choosing some clothes but one of the girls was extremely helpful. While I was in the fitting area trying on different outfits, she would bring in more clothes that she thought would look great on me. I stayed there for about an hour and left the store with two new outfits.
I would definitely recommend this boutique to girls out there who want to be fashionable and trendy. It’s pretty pricey in here but it’s buy one item, get the second item half off. Lots of unique items to choose from as well.

Beware once you go in you will keep coming back. They have the cutest things! My only advice is save the receipt I’ve had a couple jewelry pierces (specifically rings) break but they are super helpful and return them. The workers here are ridiculously nice which always makes the experience better! Oh and sing up for their mailing list, it’ll let you know when they have sales! Which is often.

Definitely love this store. I especially go here during the holidays because they always have the cutest gifts and kitschy little Christmas things that I definitely don’t need but always end up buying. The customer service is fantastic as well. I once worked retail so good customer service is something I’m always looking for and rarely find nowadays. The girls are very personable and not pushy, which makes shopping there a pleasant experience.

Love all of the trinkets and clothing sold here. I always seem to leave with something whenever I walk into this shop. The staff are friendly and the items sold always seem to be changing which doesn’t help as I always buy something! Ha

Cute collections, but ALWAY wait 1 month before purchasing. Usually it ends up in the «extra 30% off» pile.
Customer service, well, if you see a girl just standing there and ignoring you until you need to pay for something, be grateful she’ll even ring you up. Or if you walk in and see another girl just random talking your ears off about how much she hates her job, run for your life. Seriously where does this manger find these people?

**Update 2/​1/​2015*
My favorite girl Nicole works at Francesca’s now. She used to work at Lorna Janes next door and I am so happy that she made the switch. I only trust her to pick out outfits for me! She is great at it!
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I LOVE this little boutique in the Santa Anita mall. Although items are pricey i can’t stop returning to get more cute stuffs. Their clothes are unique, so you don’t have to worry about bumping into someone at a party with the same outfit as you. As their website states, shopping at Francesca’s is like finding a gem.
One thing I love about Francesca’s collection is their selection of gifts. You can always find something there for your girl friends or even male friends for their birthdays or house warming! They carry very unique items that are appropriate for anybody.
Also, staffs are very helpful! I always ask for recommendations about their new arrivals and how to accessorize an outfit in the store. They have a wide selection of jewelry and belts to go with their outfits. Aaaahmazing!

I came here about 2 weeks ago and had a great experience inside the store. The staff member helping me was nice and patient and helped me pick out alot of cute stuff. They have a lot of cute clothes and accessories.
Unfortunately, I have to knock them down to 2 stars due to the quality of their product. I bought a dress and paid $ 50 for it and by the second wear it ripped! And not a small rip, trust me. I had to take it to the tailor and while they were able to fix it they had to alter the length.
I am very disappointed. If you’re going to charge that much for something, it has to be of a certain degree of quality. Or you need to provide customers with a disclaimer if you feel that it’s a piece that will require dry clean only. That way I can decide if I want to make that investment.
I might buy something again but not before thoroughly examining what I’m buying.

Such a cool store! Very nice customer service. Lots of unique merchandise. Some of the items are pricey, but overall a very nice boutique setting. 5 Stars.

I agree with Leenie. The staff are very helpful! I was doing a weekend getaway from Northern CA and decided to stop by here again. My purchase from Sat was only $ 40 and some change. The accessories that I got were on sale and they had A LOT of clothing on sale, but I didn’t really see anything that caught my eye.
The sales associate (I didn’t get her name) but she kept checking up on me to see if I needed help or if I had any questions. This is the 11^th location of Francesca’s that I’ve been to in CA. Each location has items that’re different which is why I like to travel far to see what they have. To the staff: keep up the awesome customer service! See you guys again Labor Day Weekend!

I have been a fan of this boutique since it opened. The staff here are friendly and very helpful!