H & M

This is for you, dude in the red plaid and black beanie working at 3:00 pm on 6÷12÷16. Customer service was crap. We were in line on the first floor for a long time but it’s understandable since there were only two people working. The guy in red plaid was helping a customer on a return that took a while. He finally finished so my sister stepped up but without saying a word to my sister for a good 2 – 3 minutes, he ended up fixing up the returned clothes instead. First, rude. My sister ended standing there awkwardly. At least let her know you’re not ready for her. Second, you can see there’s a long line of 7+ people, shouldn’t you help the customers first and then fix the clothes later? If you’re not happy about helping out the customers, then you shouldn’t be working here. I understand people have their off days but you don’t need to be taking it out on the customers. Believe me, my sister and I both know. We dealt with good and bad customers all the time.

+Friendly, available service.
+Great selection of clothes (womens), cheap, quality, trendy.
+Wasn’t too busy on a Saturday afternoon.
+Clothes aren’t too messy for the amount they have packed in the shop.
+Was easy to exchange something id purchased from NYC.

Prolly never coming back here. Got over charged and the worst customer service. It’s always a mess in here and nothing is ever in place. Please close down this store and avoid it!

h&m is the shit

My first visit here I was thrilled to shop so I bought about 8 items but I disliked how I was double charged $ 24.99 for an item. I wish I lived closer so I could get that fixed however I live far so I called the customer service line and nothing was done. My advice double check your receipts before leaving this place.

I just received the most wonderful customer service by the sales associate at the kids section, I believe his name is Harry. I went in for a specific item I had seen online, didn’t expect the store to have it in yet but was definitely hoping they would. As I was paying I was asked by this sales associate (Harry) if I had found everything I wanted and I told him about the bat wings and wand I wanted for my babygirl’s Halloween costume. He then proceeded to tell me that he had seen it in the back with their new merchandise and that he’d bring it out for me as soon as he was done ringing up the customers behind me. His attentiveness made this experience one of the best at any h&m. Thank you Harry and thanks to the sweet staff.

Horrible customer service. Rude cashiers that throws your change at you which my wife experienced today not gonna go there anymore

love the quality of their guys shirts, tons of different colors at a great price, i take their shirts over to Medium Pace Graphics in the mall and get some nice custom designs put on them.
1 complaint would be lines are too long, my guess is the slow service at the register, either speed it up or add some more registers haha =]

2015 Unilocal 100 CHALLENGE — ⁰⁷⁹⁄₁₀₀
This is a large location, big mens section, women’s section, and kids sections, two stories. They have a lot of great stuff here… if you have the time and patience to search through the madness. During our visit yesterday there were clothes EVERYWHERE and even on the floor, off the hangers and all over the place. Once you sift through everything, you can find some great deals between $ 5-​$ 20. I remember when this placed was immaculate and always had employees on the floor picking up after people and helping. Good luck finding someone to help you out or direct you in the fitting rooms.

I just come here to keep dropping clothes off for their textiles collection. Thousands of tons of textiles (namely fabric from unwanted clothing) end up in landfills every year. So H&M has a program where you bring in your unwanted clothes and they send them off to get recycled into things like building insulation. For bringing in those items, you get a voucher for 15% off a single item the next time you shop. I give those cards to my siblings whom enjoy H&M clothing.
Personally I’m unimpressed with the label. I’ve only bought one thing– a really nice vintage-​styled coat from H&M about eight years ago and I have never found anything else that I like from that store before or after that. The one at Westfield Santa Anita is nice and clean, albeit a little claustrophobic. They just have a lot of stuff and not enough walking room. The employees are nice enough but really slow. I’m just used to be really efficient in what I do in consideration for others’ time, so sometimes slow people bother me.

This particular location has two stories but some odd particular reason, they don’t have any clothes that I want. And not only that, the quality isn’t that great.
Here’s an example: several of their purses & at times, their clothes are dirty. As in, tons of dust and stains and these products are NOT on sale so I’m thinking, I am NOT going to pay $ 18 for a dirty dusty purse.
Not only are their selection of clothes not good, their customer service is probably the worst. My boyfriend got a long sleeve gray shirt & he went to exchange it for a bigger size. The cashier rang it up & told him he has to pay an extra $ 7. And we were so confused. The guy basically said it was «out of season» and the one we were exchanging for is the newest season. We’re looking at the shirt & wondering «um they’re both gray, they’re the same style with the same amount of buttons.»
He tried to justify himself by comparing it and said, see it’s not really the same gray. SERIOUSLY? When the manager was called, she gave us an empathetic «sorry». Uh, no you’re not. Bad customer service!
I’m probably going to be spending my money somewhere else like Macys or Jc Penny because this was straight up ridiculous.

Horrible clothes. No employees to walk around and help you. The cashier charged me extra for my boots and I had to go back to tell her. Overall, this is the worst h&m store I have ever been to.

$ 18 for crazy pants. Pseudo leather pants.
I just browsed and quickly left. The girls working here looked stuck up and not so helpful. I felt like I was getting the stink eye. Hey I might not be dressed in DGs and my DB purse is chump change compared to LV, but you never know how much a person is willing to spend shopping.
Maybe if working here is not a happy experience for them then they should re-​think their job choice. Leave their personal problems behind because customers shouldn’t be paying for them too.

Very disappointed with the staff here
Tried to go in 10 minutes before closing and was turned away and told store was closed along with 3 other customers. Store hours should just be changed if employees want to leave early.

I love H&M! The downstairs baby/​child section tends to have less people in line, so I always go there to check-​out.

Apparently the employees at this location don’t believe in smiling or even trying to be polite. Everyone I’ve encountered seem like they don’t even want to be here, much less do their job.
One extra star just because they did have the item I put on hold.

This H&M is probably around the same size as the one in Old Town Pasadena. But for some reason, I rarely find things that I want to purchase at this store vs the one in Pasadena. I find that to be odd especially that the 2 stores most likely sell the same things in both stores.
But anyways, this location is 2 stories (upstairs is pretty much for women only and downstairs is mainly for men, although there are some women apparel and kid clothing downstairs). H&M generally has a real trendy fashionable style that is pretty affordable (although not all of their items would be that good of a price at full price). There is a lot of clearance items (I think their section is bigger than the one in Pasadena) as well.
I believe the limit for the changing rooms is 6 items total by the way.
Overall, a nice store to find trendy affordable clothing (day to night clothing, business attire, club style, normal every day wear, etc).

I am a fan of HnM especially for kid’s clothing. I come here to check out some new things and sale.
Stuffs here are really really cheap when it’s on clearance. It’s all about getting a discount on the things I like although I don’t have patience for long lines.
This store isn’t as big as the other locations but it’s convenient. I would recommend the HnM in the Americana @ Brand and the outlet store in Citadel.
And oh yes, online shopping is still the most convenient.

Great place to come to if you want discounted clothing! A lot of times they will have some clearance sales going on, and quality is decent enough for the price.
Come here with a Wrapp Gift Certificate and you can get between $ 6-​$ 10’s off, depending on Wrapp’s promotion!

check your register workers. I wanted to used my $ 10 gift certificate from my wrapp and couldnt pull it up on my phone with the lack of wifi inside H&M — so i apologized a couple of times and she never responded nor did she made any eye contact. I was so annoyed that she seemed annoyed i just left the register.
Ill go to the Pasadena one instead– for some odd reason i feel like they might have more goodies there?!