LensCrafters

The service here is horrible. I stood at the front desk, and not once did I get acknowledged while standing at the front desk. I was then told that I couldn’t get an eye examination at the moment after I initiated some type of communication. Don’t waste your insurance here.

I don’t know why people have so much negative reviews but, I came in desperate need of eye glasses because mines broke and I don’t have extra pairs. They were short staffed I understand that. But, they got to me as quickly as possible since i already knew what i wanted. They are alittle on expensive side but to me it was worth it since i was desperate to see. what i like is that they text me when my glasses are ready to be picked up.

You gotta be kidding that some people are satisfied with this place. If you pay in full for some glasses shouldn’t you expect to receive them within a reasonable time frame? How about 19days and counting. This place does not care about what happens to you after you pay for your glasses. All I here is excuses, not only excuses, they can’t even tell you the same explanation. It’s always something different. If you don’t mind waiting for about a month to get your glasses then by all means this is your place. Totally unacceptable, I wish I can really tell you how I feel about this place but I don’t have all day to waste.

From the phone call same day appointment to entering this location Estevan helped me tremendously! Love this place! Great customer service, friendly and relaxed environment.
Associates were sincere when offering to help with anything you need. Optometrist was very friendly and helpful! The eyeglass lens technician very friendly and worked on my eyeglasses within minutes. Fast friendly service! Estevan went above and beyond to help me with my purchase for myself and my son. Prices are a little expensive but worth every penny for the amazing service I received. I will be purchasing more items soon! Thanks Estevan!

My colored contacts that I ordered were the wrong color. I totally take fault that I eagerly opened the box to wear a pair, but was shocked when they were on. Asked to at least exchange the rest and they refused. Instead, asked me (I kid you not) «well, what do your friends think?» I’m LIVID. If it’s an error on your part by ordering the wrong color and I’m walking around here like i got some identity crisis then perhaps just exchanging them without losing a customer is the best way to go.

Don’t go there! If there was 0 star I’d definitely rate «0».
I went in to get a minor adjustment for my glasses. The guy damaged my lens while doing the adjustment. They are supposed to order me a new pair through their «damage account». But the guy and a Hispanic female employee called Ashley insisted that since I bought an warranty for my glasses before, they’d use my warranty to get me a new one.
Then the disaster came… they ordered the wrong prescription TWICE. Every time i questioned that, the staff there were like «I don’t know what you are talking about» with a long face.
At the second time, Ashley, who self-​claimed to be the supervisor, even lied to me that it was the right description after she pretendedly brought the lens to the back lab for a test. What a contemptible fraud!
I finally made the long drive to downtown LA LensCrafters (where I bought the glasses at first) to solve the whole thing.
My experience with this store was disastrous… I’ve wasted tons of time and energy there.

Don’t go there if you get a lot money, I was go there on Friday for the buy a sunglasses to get free sun lens, but they tell me I need come back on Sunday because doctor are going, ok, I can come back, and at Sunday, they tell me I need do a eye exam, ok i do it, and it cost 74.95, and they tell me the sunglasses I looking for can’t get the free lens, I need pay 350 for the lens, and wtf, why I pay 75 for the eye exam if you guys can’t do it, but tell me can on Friday then. Really want to know where I can report them.

My experience at Lens Crafters was a complete disaster. I paid the bill-​in full/​However, there was some type of a minor problem with the payment. So, instead of making a quick courtesy phone call to me so that this minor problem could be immediately resolved, they decided to turn me over to the Bill Collectors. That was NOT a nice or pleasant experience. However, after I provided a sufficient amount of documentation, they did believe me that the bill had been paid in full. So that problem went away.
There was no reason for their management to handle the situation this away. Obviously, their management was very unprofessional.
Also, their prices were extremely high. Hence, my family will NEVER GO BACK TO LENS CRAFTERS as they are very unprofessional.

Went for the simplest thing: just wanted to have my son’s new lens prescription put in a new set of frames. Took way too long just to get the order information right. Okay. It seemed like the person helping me was training. Then Christina left me a message. Glasses are done — great! But when I get there the lens are done and the frame is there, but nobody put them together. I had to come back. I appreciate that some people got great service, but I didn’t. Won’t be going there again

Bought a $ 1k glass for my mom and within 4 years of use the lenses became completely foggy. Called the business and the technician blamed my mom for the problem and basically hang up the phone on me, never going back and/​or recommending this business to anybody.

open your eyes to a ‘fierce’ tour de force. christina & amy are optical visionaries in a world where customer service has become … short sighted. the arcadia location, next to santa anita, is a ‘show’ distance for me but at the finish its a great ‘place’ for ‘winners’!

Every time I come I here get the biggest attitude from this woman, who seems to be the manager (she has blonde hair.) I ordered contacts through the phone and they had said to come in once I get a phone call telling me they’re ready. So I go in a day after I get the phone call, and once I walk in, no greeting or anything, and from the same woman that ALWAYS helps me, I hear a «Can I help you?!» With the biggest attitude ever, it was as if I was interrupting her as she did nothing at her desk. I told her I was there to pick up my contacts, and again with the biggest attitude, «Did we call?!» Umm obviously, that’s why I was there?! She just did not seem friendly AT ALL! If you hate your job, don’t take it out on me! She’s extremely lucky I was the bigger person and did not give her attitude back. Be kinder to your customers, woman! It doesn’t hurt to smile! Anyways, the only plus about going to this place is that you get a discount with AAA, hence the one star. Given the hostile environment, this place is only good to get in, get out with what you need.

This LensCrafters is located at the Santa Anita Mall, specifically on the first floor, a few doors down from Macy’s. It is located behind the escalator and is a real easy miss.
I decided to visit this location this afternoon with my husband to look at the sunglasses here because I am currently in the market for prescription sunglasses. After we visited the location in Monrovia (located in the same plaza as Kohl’s, Bed Bath & Beyond, specifically a few doors down from Trader Joe’s).
Since my prescription is rather high (should have read less in the dark and less lying down), I can only pick from a specific type of frames (metal is best, unfortunately plastic frames are not an option to choose from). And there was one frame that I liked at Monrovia (and is currently on hold for 3 days in case I do want to purchase them) but wanted to see if another location would have other frames for me to choose from.
Anyways, when I first entered the store, an employee greeted me and asked if I needed any help. After telling her what I was looking for (and showing her a copy of my prescription) she was very helpful in suggesting some frames for me to try.
I saw a few that I thought were nice but isn’t quite what I am looking for. I browsed around the store and also made sure to check out the «Hot Deals» section for their sales/​clearance section for frames. Their «Hot Deals» section is much smaller than the one at Monrovia. Also this location seems to have a smaller selection of glasses/​sunglasses in general than Monrovia.
Overall, service was friendly and helpful. Possibly would come back again.
By the way, if you have AAA, make sure to mention at the time of your purchase for additional discounts.

I’ve had a great experience with the Arcadia location. From the minute I walked in to the minute I left the staff was friendly and very helpful. They answered all of my questions and didn’t make me feel rushed. Prices was great. Makes me want to get my eyes checked yearly as I should.

The doctor is great! She was able to answer all my questions and explain thoroughly. However, I am giving this location a 2 star review due to their customer service. When setting up an apt the person that assisted me, Ms. T, was not understanding what I was going for and assume the reason for the apt instead of looking into my information. Furthermore, there has been a lack of communication with the client in regards to when the lenses are available with no follow ups. I think customer service is very important and makes people go back but the representatives lack friendliness to their customers. I would definitely recommend another location like west covina which I have had extraordinary experience.

Extremely disappointing!
I made an appointment for 1pm. I arrived a few minutes early to fill out paperwork. The employee being the counter said it would be a few minutes. I filed out the paperwork and waited. I asked her what my insurance was going to cover. She gave me a price for the exam and said she would find out about the lenses and frame and let me know after I see the doctor… red flag!
She ushers me through a few machines taking pictures of my eyes. Then asks me to wait for the doctor. I waited another 20 minutes. The doctor was the ONLY good part of this visit and the only reason I have them 2 stars. She was great. Very friendly and informative. She answered all of my questions. I didn’t feel rushed.
After meeting with the doctor I was given a sales associate to help me pick out my new frames. I didn’t like any of their frames and they still had not told me what my insurance was going to cover as far as frames and lenses were concerned.
I told the associated that I didn’t want any frames; only new lenses. She was not pleased. The associate who was supposed to find out what my insurance would cover disappeared… so I asked the new one. She typed in a few things then started taking measurements for the lenses. No answer. Finally 20 minutes later she says okay it’s $ 104. I’m thinking that’s not bad for new lenses and the exam. So I pay and go one my merry way for an hour.
An hour later I return to pick up my glasses and she stops helping another customer, waves her hand in my face to get my attention… I was 2 feet away in a small sales area. «I forgot to charge you for your exam». EXCUSE ME!!! I was pissed. Had I known that I would not have gotten new lenses! She didn’t apologize. She looked happy to piss me off. This place is unprofessional and a major rip off! I will NOT go back. They’re customer service was the wrong kind of amazing.

Amazing experience with this LenCrafters location! Made an eye appt., running late so rescheduled for later at 3pm– came in late to that one and was still greeted with friendly staff that got me in right away. (I understand during bust times you may have to wait– honestly this is the first time I haven’t had to wait at any eye exam office). My technician was Courtney, she helped me with getting a discount on the eye exam by using a AAA or AARP no. (bring someone else’s if you don’t have one, they are cool like that). Then she took me through all of the pre-​doctor exam eye tests in an unhurried, yet efficient manner, explained what all of the tests were for, was pleasant with instructions. I noticed they have newer technology machines since my last eye exam elsewhere. It was an all around nice experience.
I then was able to meet with Optometrist Jennifer Huang, whom was also super friendly and informative and made sure to ask all of the right questions to be able to write the perfect prescription for my needs. She went over my inner eye photos and was very informative. Another great experience.
Courtney was then ready to take me through finding the right eyeglass frames. I said stay at the low end, I’m on a budget. She was so helpful! I’m rather a specialty case in that I need progressive lens that are for reading at the bottom, many hours of computer work in the middle and distance on top. She knew I needed a certain depth lens so I could have the sight I needed. She was so helpful here as we picked them out and tried them on, being very honest in her thoughts of how they looked. When we hit the perfect pair I could she her face light up and say yes! These look great on you! They met all of my needs for a frameless bottom and sturdy, yet lightweight frame. They had a lot more of these types to choose from than I had encountered before at other stores.
When it came to marking the lens to show where each part of the perception should be cut, I was impressed with the new machine that took a picture of my eyes wearing the glasses (that she had clipped a measurement frame tool onto) so they would come out perfect! Before the technician would use a marking pen and write little red line where they thought the reading strength should switch to the computer screen strength and then to the distance strength. This is so much better because my glasses came out PERFECT! First time no adjustment to the nose pieces to get it right or having to move my head up and down to get the right area to see what I was looking at. Exactly right– I’m sure this machine had something to do with it. My last glasses a year and a half ago and they did not have this technology.
During the hour they needed to create them, I went and ate at the mall food court. Very convenient being here as there is lots to do while they make them! I was also impressed they did not have to send them out to get the antiglare coat put on– they have a machine that does it right there! Before it would take a few days to send them out for this. It’s an added feature, but I love how I get no sun or light glare and people can see my eyes like there is no glass on them. Important for business meetings. Glasses were done by the time I came back within an hour and like I said before– perfect from the moment I put them on. First time that has happened.
Cost: I got a 40% off lens discount, and with my lens being the more expensive type this is a good deal for me (they had 50% off earlier this year but I missed it!)Somewhat higher than the last 2 places I went, but well worth it as the quality far surpasses them. I also choose a $ 169. frame– I saw them as low as $ 89. online (which has a great tool for choosing style). There are other styles at the store the online app didn’t show me. Their glasses last so much longer and I’ll explain how I know.
First experience with LensCrafters was over 9 years ago and I still have those glasses! The lens are in good shape, a few scratches from me, but protective coat intact. After that I got a pair at Costco, wanting to save money, but after a year the anit-​glare coating was very badly mottled, and not fixable. Cloudy to see out of, and tacky looking. No warranty for this. Next I went to Linden Optometry. Nice people but felt like it was a factory ushering people in and out– very crowded. When buying the lens there were too many choices as to quality. I was on a tight budget so went with $ 99. frames and then was told the antiglare coating came in 3 grades, the best one was out of my price range, so I did not get it. When I got the glasses I was very disappointed that I had to tilt my head far up to get to be able to read. I was told since the lenses were not as deep as my last pair the area was smaller. NIce to know this before picking frames. They were uncomfortable to wear and always tilting my head around to see right. And no 30 day satisfaction warranty like LenCrafters! I’ll never go to another eyeglass store!

EXPENSIVE! Wow, their prices are ridiculous! I suspect their rent costs are high since it’s the mall so they need to collect it somehow?
Service is relatively friendly but they’re way overpriced for their frames, exams, and additional services. You may want to just look at your options there but purchase elsewhere.

Great customer service. I went in just for a check up. I’ve had lasik done and it’s been about 5 years since my last eye exam. Since I work on the computer and spend close to 8 hours a day on it, my eyes have been tired and has put some stress in it. So I went in just to make sure all is well.
Called on the day and they had availability to see me. Went in and saw the doctor. Everyone was really nice and helpful. The doctor was sweet and explained everything she was doing and examined my eyes and explain what things were.
Rashid was great. he helped me with what type of frames my insurance would pay for, gave suggestions and helped with getting my glasses together.
I had interactions with 4 individuals at this location and they were all wonderful. Ended up with a pair of glasses for computer and reading use that I’m currently wearing now as I write this review.

it’s really like 3.5 stars but i had a pretty good experience recently so i’ll bump them up
+ easy to book an appointment online; they confirm with you the day before in case you have to reschedule; easy to reschedule via phone or online
+ great location; lots of mall parking; easiest to park at Macy’s and walk into the mall
+ awesome doctors
+ great technology; they have some of the latest digital exam equipment that others lenscrafters don’t
— limited selection of frames (i feel like other ones have more; I ended up getting the same one)
+ quick for contact lenses pick-​up
— slower for glasses pick-​up
— pricey