MetroPCS

T-​Mobile merge with Metro PCS… because of that I have to change my phone… I know that I have to pay $ 29 and later get my money back, the location near my work run out of the phones, so I went to my local Metro PCS… the manager Antonio Tansu have the worst customer service and tried to sell something unnecessary, when I told him about the $ 29 deal… he flat out told me” so go to that place”…he is a shyster, unfriendly, he had learn the T-​Mobile culture really quick… DO NOT DO GO TO THIS PLACE… AVOID THEM

AVOID THIS PLACE LIKE THE PLAGUE! This place is so unprofessional and lacking in customer service.
My mom asked me to activate my uncle’s T-​Mobile SIM card so he could use it when he came to the US for business trip. She couldn’t remember exactly where they went to get the T-​Mobile plan so all the information she gave me was that it was in Huntington. I found a T-​Mobile carrier on Huntington and First and figured that was where they went since it was close to our house. There was no one at the store which I found annoying. A paper sign taped to the door listed a cell phone number to call, which I did. The woman who answered the phone told me to come to this location.
I walked in and there were three women on computers in the back and a man on a computer in the front. No one acknowledges me. I go up to the man (I believe his name is Tony or Antonio) and asked about the SIM card. There was some confusion because he said it would cost $ 15 for a new SIM card in addition to the $ 50 fee for the plan but my mom had told me something else about the plan details. He agreed to charge me $ 50.00 However, if I didn’t pay cash there would be a service charge for using credit or debit which I found shady. Anyhow, I had to leave to get enough cash.
When I returned to the store, the employees were eating lunch and Tony or whatever started complaining under his breath in Mandarin because he had his lunch interrupted. I asked him to look up the number for the SIM card I was activating because I found out that they had only gotten this account back in October. He was reluctant to do so until I questioned why he couldn’t look up the account. He finally did and found out that this account was indeed started in October and if we still had the SIM card that if we paid $ 50 then the card could be used for a few weeks until the end of the payment cycle. I had him talk to my mom on the phone at one point since I was tired of being the go between for them and he was pretty impatient. After I paid and left, he was muttering under his breath in Mandarin again about how annoying the people coming into the store were. REAL PROFESSIONAL DUDE.
The other female employees, one of which was Tony’s wife were rude and lazy as well. A man walked in and one of the female employees debated OUT LOUD in Mandarin as to whether or not she should help him (she decided not to since he was just there to check out the phones on display). The man who walked in couldn’t understand Mandarin. The whole time, they just ate their lunch and gossiped really loudly in front for all to see.
This place is so awful and I’m going to gladly go elsewhere if I ever have to deal with T-​Mobile or other cell phone issues. None of these people should be working in customer service since they are too lazy and rude to take care of customers.

Do not deal with them! They do things that are very shady and dirty!!! Worst service ever!!! They told us to just cut the SIM card ourselves so that we can use it on iphone 5. And if there’s anything wrong, they will be responsible. However, after the cut, our sim card got damaged and we went back to the store, they want us to pay for a new SIM CARD!!! We didn’t want to pay and the store owner’s wife just argued like crazy!!! She’s yelling in front of employees and other customers, just like a «female tiger»! Then she even called the police! man… this is crazy! Yes this is how they treat their customers!!!

Day light robbery! Know your stuff before you come here or don’t come looking for answers here because they will charge for something that is actually FREE like $ 35 ‘activation fee’ for go smart mobile. Look it up its free if you do it online or some store will offer for free. Not this one though, almost robbed me of my hard earned money. Questionable business practice that guy Tony. Save yourself some cash and look somewhere else.

I’ve been coming here for years, bringing family and friends. as a regular he hooks it up. I thought he looked kinda shady at first but all in all he’s a nice guy. Cathy is also very nice. I wouldn’t go anywhere else. He has a large selection of phones and also can provide international phones by request.
Carriers:
Verizon
Tmobile
At&t
Metro PCS
and. duno if i’m missing some.

Worst service ever. Got an phone there which is not working. Have it fixed for several times in the store. Still, it is defective. Requested for full refund and got rejected. Such a waste of time and money. The boss is rude and ridiculous. I will never go there again ever in my life. Spend more money and get a good phone in those original stores, like AT&T T mobile or Apple store.