Rj Collins Plumbing Co

I know some people don’t read beyond the first line of reviews, so for them let me be clear DO NOT USE!
For those wanting a little more detail — RJ Collins were asked to install a fiberglass bathtub in a rental unit I manage. They measured up the existing tub and told me that they had one that would fit and how much it would cost. I authorized them to do the work.
A few days after installation my tenant got in touch to ask when the wall would be refinished. I had no idea what he was talking about until I was sent pictures. The bath tub in no way was what I would call a good fit for the space. It had huge gaps between the edge of the tub and the edge of the drywall where they had cut out the old bath.
Now I’m not going to claim that they should have something that is a perfect match to the nearest quarter inch, but RJ Collins had two opportunities to let me know that additional work would be needed to complete the installation. 1) when they measured the thing in the first place (that would have been ideal as I would have scheduled someone to do it the day of installation) or 2) at the point of installation, when the plumber left an unusable mess behind him without telling me!
When I complained I will say that the admin staff were polite, courteous and understanding. On Friday I was told the owner wasn’t in and would contact me himself on Monday to explain what had gone wrong on their end. No call on Monday. Spoke to the admin staff on Tuesday and was told they would get a response from the owner ASAP. When it did come back all I got was that I should be thankful that it was a big gap as that is easier to patch. That was it. No apology. Nothing off of the invoice. Nothing to help me or my tenant.
In short don’t use them. The owner’s response tells me he doesn’t particularly care about the outcome of the jobs his guys do. His guys evidently don’t care about the work they do (my handyman found a mistake with other work they’ve done for me in the past). I feel sorry for the admin staff, they are really nice but must be dealing with floods of complaints if the owner and field staff’s attitude to work is this lackluster.

The first time I’ve used this company was about 10 years ago when we lived in Monrovia. Since then we’ve moved to Montebello, then Whittier, and they will remain my go-​to plumbing company in So Cal! (for as far out as they can drive to!) No lollygagging, they just come in, do the work, and go on their way. Excellent quality repair at great prices, and awesome, friendly customer service!

This plumbing company is trustworthy and does a great job. They are the only plumbers we will use, and we highly recommend them.

RJ Collins is the only plumber for me. They have always been responsive and the quality of their work is unsurpassed. I highly recommend their services.

Super fast service and someone always their to speak with! I wouldn’t hesitate to use them in the future

We have used RJ collins on two occasions. On our first home they assisted in locating a busted hot water pipe in the slab and rerouted through the attic. Based on the service we used them again in our new home.