Sprint Store

Very poor customer service! Most of the employees are rude and seem not to care for customers. It’s such a shame!

Came in yesterday to inquire about possibly switching from AT&T to Sprint. The customer service was poor and condescending.
When someone tells you they are happy with another carrier but are looking to change you don’t tell them «that doesnt make any sense. If you are happy why would you change?»

I give the employees at this store FIVE stars, especially Joshua Gutierrez. He was extremely helpful, patient, and professional. I give the manager ONE star. I left her several messages to call me, and she never returned my calls. Joshua, on the other hand, had great follow through. If it were up to me, I would make him the manager, and I believe it’s David who I would make the assistant manager. Aside from the manager, they have a great team with good customer service skills.

It is not the first time I’m disappointed with Sprint in-​store customer service, but this time was the worst! For a very simple request (about prepaid offers), the guy treated me like I was asking the stupidest question ever that was too boring to be answered.
I’m glad I found the exact same offer at a competitor, but with a smile on their face.

I could go into details but sufficient to say that the customer service I have received at this location was very poor. While the associate stayed polite, his body language and attitude could not tell me more clearly that he was bored with me and had no intention of helping me out.
Yet another bad in-​store customer service experience from Sprint for me (even though I am happy with Sprint’s service and price).

Warning this store sucks. Very unprofessional… when it comes to product knowledge they have conflicting opinions. Never again.

My previous visit here were not as pleasant as the one i had last week and today. mr Jeffrey Jenkins changed my experience in this store. He was very helpful from the second i walked in the store. From reserving and ordering my new phone to finally getting it and setting up everything. He made everything so easy. So my review is solely based on my excellent experience because of him

Worst experience ever. In May my husband and I switched from Verizon to Sprint. We were promised by Peter Contreras that we would be eligible for reimbursement of our termination fees AND Sprint would buy our paid off iPhones back. Turns out, this was not the case. I kept getting messages from Sprint asking me to turn in my phone and much to my dismay it turns out that its either one or the other NOT both. In essence, he lied to me and it cost me $ 300. On principle I am not going to pay this money. I filled a complaint with the FCC and I am planning on taking them to small claims court.

Called to check upgrade eligibility, was put on hold for over 20 minutes, I believe he forgot. His name was Robert I think. I called again after hanging up from being on hold too long, and they never picked up.

Received excellent customer service from Salina — she was extremely knowledgeable & helpful in upgrading me to an iPhone 6, as well as dealing with my upcoming bill. Very patient & courteous — thank you for your help, Salina, it’s greatly appreciated.

Avoid Cinthia. She will lie to you to make sales.
If the price in your sprint account doesn’t match with the price she offer, just cancel the plan immediately to avoid overcharge. She will tell you incorrect price and lie to you to make sale. Check the price in your sprint account or call coporate customer service to make sure the prices are correct.

They obviously don’t understand the concept of customer service. The guy made my uncle call customer service using his own phone because they were unable to find their order. You would think they would at least try to make the call themselves. They were probably upset because they didn’t get the sale since he ordered online. The guy didn’t look like he cared anyway. Terrible body language and terrible attitude. Then they wonder why people dislike Sprint now.

I’m not sure how properly trained the employees are in Sprint stores.
First visit was good. Cynthia helped us out. She was able to answer our questions and really tried to give a good deal. She told us about discounts and promos they were having that weekend, and didn’t try to force the up-​sale. It was a smooth transition from our previous carrier.
Our second visit was the following day. My fiancé was already having issues with his phone so we decided to go to another Sprint store that was closer to us to see if they can fix the problem. They said that we had to go back to the store we bought the phones in.
We went back and one of the associates said he couldn’t do anything and we had to go to a tech store (which is where we came from) or to an Apple Store to exchange the phone. Luckily, the new manager, Luis, overheard our conversation and was able to help us. He exchanged the phone – no questions asked. If it wasn’t for him, we would have likely gone to a different carrier.
Friendly tip: ask for Luis, and wear a Laker’s shirt (most of them are Laker fans). ;)

Customer service is horrible at this location. There were three workers in the store. Two of them were with one customer. When I walked up to the counter, one of the workers said «I will be right with you. While I was waiting there, an elderly man walks up and one of the workers that was with the second worker helps him out immediately even though I was waiting before him. This is not my first bad sprint customer service experience and it is really causing me to consider changing plans.

To say that I am very unhappy after being here is a gross understatement. I felt as if I was treated like a petulant little whiny child! Hell my 8 yr old daughter has never acted as bad as they treated me here… *SMH*
PRO TIP #1: DO NOT COME HERE!
I am pretty much at the point that I am about to leave Sprint after over a decade of using them as my cell phone carrier. I am extremely PISSED OFF with these jackals, thieves, and a number of other names that would quickly get this review deleted if I was honest about it.
Sprint needs to replace the management here and teach all of their goons what customer service is. To top that off, they need to take their leasing only set up and shove it up a deep dank dark hole where the sun doesnt shine.
PRO TIP#2: Do not expect to be treated as anything but a piece of dog scat on the bottom of someone elses shoe…
They profile themselves as being great to their customers and they used to be, but now, yeah I am sorry I am not some lil princess begging daddy to get her some new shiny object. I was flat out told by the manager here that my having been a customer of Sprints for over a decade didnt mean anything and she could care less if I was to go to a competitor of theirs. EXCUSE ME O_​O you call that customer service?
All I asked to do was to buy a new phone instead of leasing a new phone! WTH Sprint! I cant believe that bullchit. I was flat out told I cant do that. Seriously, Sprint has taken a big nosedive at this point and I am PISSED THE HELL OFF!
I WILL NEVER SET FOOT IN THIS PLACE AGAIN! I get better service in Hot Topic than I did here. Its not like I strolled in like some homeless looking hobo or clown. I actually had come in after work wearing slacks and a button up dress shirt. Not typical mall flunky teenybopper attire… perhaps that was my problem.
So Sprint Corporate, I HIGHLY SUGGEST THAT YOU FIRE EVERYONE WHO WORKS HERE AND HIRE A NEW STAFF WHO WILL AT LEAST LISTEN TO WHAT IS BEING ASKED OF THEM AND PROVIDE SOME SOLUTION OTHER THAN SAYING NO. If not you will loose a lot of marketshare due to these jackwagons who treat your clientele as if they were illiterate buffoons.
So yeah THIS PLACE SUCKS like few other places that I have ever reviewed on Unilocal and if I could rock them with a negative star review, you can bet I would give them the single worst grade that I could possibly give… so for now it is a one star, but in reality it was a NEGATIVE five star at the very best!

I’ve always gotten great service here and today was no different.
The clip for my OtterBox defender holster had broken and they exchanged it without issue.

So I made a formal complaint and got a call from the Mall manager on Monday to tell me that he will be informing the regional manager of how I was treated. To make the story short. I made an order online and had an appointment to come in to pick up the item. I was told that they were sold out but, once I called Customer Care all of the sudden they had one they could give me. Then they try to sell me all sorts of stuff with the order and a different order completely different than the one I placed online. This is clearly a case of bait and switch. I am thinking lots of Sprint store do this as they are commission driven. Worst experience ever at a Sprint store.

Ugh terrible Sprint customer service. I should have read the previous reviews. I reserved my IPhone online to be picked up three days later due to my work schedule. I went to the store for appointment time I set up online thinking I was going to get my phone. Nope.
Sprint guy told me that they dont have it and I asked whats the point of reserving a phone in the store if you dont have it in the store?! Sprint guy gave me a bogus answer that a lot of customers get confused about the ship it to the store and that I should go talk to customer service and proceeded to hand me a business card so I go do it myself. Aren’t they supposed to be customer service?!!
Adding insult to injury, the guy asked why I didn’t I get sent to my place instead of picking it up in the store. What business does he have what preference how I want it delivered? Why even have the option to do store pick up when you are going to be questioned by Sprint employees? Maybe I wanted to go shopping at the mall (where this store is located) before I picked up my phone. Maybe because I work long hours and didn’t want my phone sitting on my doorstep unattended, where it could be stolen.
So frustrated with Sprint!!! Giving one star for this place is being generous. You have been warned! Should have walked out of the store when I realized I was the only one who was in the store that day.

This sprint store is HORRIBLE! The stores isn’t welcoming at all. Employees aren’t helpful, and the person that helped us let’s just say she was a «female dog», we just felt super rushed and she wasn’t explaining everything well.
Will we go back to this store NO! Only if I could put no stars at all.
Sorry sprint train your employees to be more welcoming and friendly.

this store is amazing from start to finish. My wife and I received some of the best customer service we have ever had from a sprint store. Chris was our goto guy during our vist and he was beyond awesome!!! great customer service and very knowledgeable about sprint products. He went the extra to answer all of our questions and made sure we were taking care before left with our Note 4s. Thanks Chris