Vivian Lee Orthodontics

Very nice office. I love going there and so does my son. Dr Lee and her staff are very thorough and professional. They listen to me. The dental work is to notch. Overall, I would highly recommend this office to anyone without hesitation. Time sure has changed since I went to my dentist. This is the office of the future. If you don’t go there you are missing out. I love this orthodontist.

Dr. Lee is the best I have been to with my son. I went to many offices to finally find the one that I would want them to treat my son. The office is so clean and kid friendly. Dr. Lee and her staff exceeded my expectation with their professionalism, honesty and work ethics. Dr. Lee’s caring to her patients shows her love to her profession. My son likes going to her office. I wonder how things have changed from my time when I used to go to see the dentist — I plain hated going to the dentist. Not so for this modern dentist. They are so friendly and always do their best to cater for my needs. Her staff are kid friendly and knowledgeable. Everybody must like going there.

I could not believe how rude the dental assistant was…
I understand that dogs may not be welcome in the waiting area for a dentist, but it doesn’t warrant anger and disgust.
This is the 3^rd dentist office I have been to with my puppy who loves everyone and doesn’t bark btw. This is the only dentist office that had a problem. This isn’t the reason for the bad review.
This office gets an awful review because their dental assistant was just plain out rude. She came out and asked with attitude:
her: «Is that a service dog?»
Me: looking at my puppy thinking like seriously, this puppy a service dog…
her: «dogs are not allowed in this building, that’s UNACCEPTABLE»
you would not believe the attitude and the ugly face she made, i’m pretty sure somehow she hates puppies –_​–
Patients beware: She had red hair and glasses, she definitely needs a hug.
Also, none of the staff in the front or inside smiled, not once!
and this place looks like a yogurt land… literally.

The best of orthodontics in the San Gabriel valley. My son actually likes to come to his appointments. He has the invisaline treatment as we speak. His teeth are looking much better now thanks to Dr. Vivian lee orthodontics.

16 months later and I would still give them 5 stars. My braces are off and I’m so pleased.
Hopefully my son will be done soon.
As an adult getting braces, I didn’t want to go to a practice that was geared towards only children, but I wanted a place my son would feel comfortable too. This was the PERFECT place. The staff is super friendly kind and patient! Dr. Lee is informative and offers many great options. The office décor is modern and boutique. Its clean and not cluttered. The ipad counter is a great addition.
I truly believe the support is what makes the office so amazing. Pam, Brittany, Nicole, Stephanie and Mini are Awesome! I look forward to coming in for our appointments. THANK YOU ladies for my fabulous smile!

We really like Vivian Lee ortho. Have been taking my grandaughter for a year now and never have a long wait. The staff is always very helpful and friendly.

This is an upscale and clean facility! There are many doctors in this building and Dr. Vivian’s clinic is on the 3^rd floor.
I went to the old location couple of years ago and on my drive over, Nicole, one of the receptionist called me to remind me of the new location. How thoughtful and nice!
The clinic is located across from the Methodist Hospital.
The equipments are state-​of-​the-​art with cool x-​ray machines.
The cool fact is that Dr. Vivian was my sister’s USC dental classmate!

I did my invisalign here and it have been a year and half already. Everything went well. The environment and the atmosphere is nice. Super friendly stuff and you always feel so welcomed here. Making appointment is simple and no long waits. Their new office is right next the mall too ;)

I went to see Dr Lee for my 2 kids on a strong recommendation from my dentist friend in her neighborhood. I really appreciated the professionalism of this place. The complimentary consultation was very informative and without any pressure to sign up the same day like some other places I’ve heard about. I liked her explanation of the dental treatment plans and I wanted to sign up right away and start the same day. I had already made an appointment for a second consultation at another office which was also highly recommended and close to where my kids have lessons. Plus, for something as important as your teeth, the more information the better before making a decision and I felt they respected that.

I was referred to Dr. Vivian Lee for potential invisaligns. The staff was very friendly and informative. I was given a complimentary exam. The Dr. gave me two options which included having my dentist use cosmetic dentistry to solve the issue… i.e. thus basically eliminating the need for invisaligns. I truly respect her professionalism and humility to not sell me something. I think this is very respectable. Thank you to Dr. Vivian Lee for being one of the good ones out there.

Pros:
— Super Friendly Staff.
— Knowledgeable in answering all your questions.
— Easy to make appointments.
— Able to work with my company’s FSA for payment of Invisalign.
Cons:
— The elevator in this medical building takes forever.
— Invisalign impressions done by hand and not iTero digital scanning.
I was referred to Dr. Lee by my dentist and oral surgeon who extracted my wisdom teeth over a year ago. Out of the four Orthodontists I visited for Invisalign quotes in SGV, she was the most reasonably priced, had a genuinely friendly staff, and clean office.
I started my Invisalign treatment early October 2014, I’m currently on my 7^th tray and so far I have not experienced any issues with making my appointments. Dr. Lee and her team has been nothing but kind to me. I see Dr. Lee and her staff about once or twice a month for my monthly payments and new trays and I haven’t experienced any long waits like the other reviewers commented on. I would rather have Dr. Lee spend a few extra minutes answering my questions and making sure my teeth on are track with my Invisalign treatment than be rushed out of the office. Overall my experience with Dr. Lee and her team has been great!

I would highly recommend Vivian lee Orthodontics if you’re thinking about getting braces. Dr lee is very knowledgeable and the staff is also really nice and helpful. They were very flexible with my schedule since Iive 50 miles away.

I just got braces this year and so far it has been great!. When I got my braces on I assumed it would be traditional braces but instead I got Damon Braces I believe, which I’m very happy about. I read online that Damon braces do help your teeth move faster which is a plus for me. I do feel that my teeth are moving very fast, I can see a lot more improvement in just a few months.
Overall my experience at this office has been excellent. Dr. Lee and her staff are really nice and friendly!

In the words of my 11 yr old, «Dr. Lee is amazing!» Even before I looked for recommendations on orthodontists, my daughter pooled everyone she knew with braces and everyone she came across with braces and asked them if they liked their orthodontist and what he/​she was like. She received a plethora of answers and repeatedly Dr. Lee’s name was the only one that came up where EVERY kid said she was the best and they loved having her. I then talked to all the parents of those kids who said the same thing. Dr. Lee provides individualized and thoughtful care of her patients. Her office and technology is superior. All the staff are exceptionally friendly, always smiling, and never hesitates to help (even if it’s for a younger sibling who wants to hand pick a movie to watch while waiting for big sis!). We went in for a free consultation and the entire experience was impressive: Dr. Lee made sure our daughter was fully part of the experience, answered all our questions, provided great info, did a thorough examination and outlined a treatment plan, and there were no over-​charges on treatment. Since that day almost two years ago, my daughter has recommended Dr. Lee to everyone she knows who needs braces and now her friends joke with others that if you are complaining about your braces, you don’t have Dr. Lee!

My dentist told me I need braces. He referred me to two orthodontists he trusts. My dentist is tops and when i asked him which office he preferred working with, he told me Dr Lee, because they keep him informed of the patient progress. I went to both doctors for comparison. Dr Lee ‘s office was superior in every respect. Before she examined me, the staff took detailed digital pictures of my mouth for analysis. Dr Lee spent quite a bit of time with me explaining the various options. The other referral did a visual inspection of my mouth, and promptly suggested veneers at twice the price .
Dr Lee presented me with a straightforward treatment and billing plan
Which was easy to understand. When I had questions, she conferred with my dentist to answer them thoroughly. I’m looking forward to working with her in the near future.

Dr. Lee was recommended by my dentist, her office came with great reviews and they have lived up to every single one of them and exceeded my expectations. I recommend them highly and to all my friends. Dr. Lee and her staff consistently deliver great care and customer service with a great smile!

I take my twins here and have been happy with Dr. Lee’s services. She recommended different courses of treatment for my 10 year old kids. One child is near the end of a «phase 1» 18-​month treatment that corrected a prominent overbite and we are hoping to avoid phase 2 later. Child #2 is in the middle of a 30 – 36 month full treatment because the teeth were more crowded and we had to extract 2 permanent teeth to make room. (Dr. Lee recommended the oral surgeon who performed the extractions and his services were fine also.)
It does seem that Dr. Lee customizes the treatment to each patient. Sometimes things don’t work the way she expected and we have to alter course — I think there was one time when a palate expander was put in place that ended up shifting the teeth unfavorably on child #2. Also, we had hoped to avoid extraction, but it had to be done mid-​phase with child #2.
As for the office itself, it is clean, modern, has snacks and coffee in the waiting room, toothbrushes in the bathroom, and tv for the kids (Arcadia office, not Sierra Madre.). Parking is easy and the kids are seen quickly and on-​time — super important when there are 2 appointments. Making new appointments is easy and hassle-​free — they schedule longer appointments in the morning and shorter ones in the afternoon to minimize wait time. The office staff is super friendly and helpful.
The cost of services was a little less than another orthodontist’s quote, after insurance coverage, (though I think the other office would have matched it) and there was a sibling and full-​pre-​payment discount.
The office gives gift cards for raffles, referrals, etc. I appreciate the effort to thank their clients.
There is one issue that recently came up — there will now be a $ 30 charge for replacing brackets that break. This is a new policy that I wasn’t happy about. I understand the reason but you figure that the cost of replacements is in the cost you are quoted up front.
Overall, I have been pleased with the service here and do not hesitate to recommend her.

We have been very pleased with Dr. Lee and her staff. They are always patient and caring with my daughter. In an emergency, the office was available immediately, even when the office was closed. We would highly recommend this office for orthodontic treatment!

All I can say is they are rude and very disorganized!

bummer… not sure if its invisalign or the office but i am now at a standstill they blame the invisalign company but I have quite a few friends that have used invisalign and none of them have had to use the same trays for 8 weeks (u ususally wear them for 2 weeks)
Update 11÷6÷13: I’m almost done with the trays, it took a little longer than I thought it would but I am happy with how straight my teeth look. Nicole is amazing-​gentle and knowledgeable. I am glad i chose this orthodontist.