Plaza Shoe Shop

Super disappointed in the service I received. Took 2 and a half weeks for them to simply glue the soles of my leather sneakers… when I got them back they weren’t even repaired!!! I had to leave my shoes again overnight. And now just a few months later the soles are totally unglued again.

I will write a longer review later but all I have to say for now is I wish you could give negative stars. They are incredibly rude in here and I will never buy shoes from them again.

I used to love the Plaza Shoe store — when they were on the plaza. They were friendly and helpful. I bought many pair of shoes there and had my Bitkenstocks re-​soled. Last pair of Birks I bought from them (at their current location) had a weird flaw with the finish and I brought them back and the staff accused me of causing the problem. Maybe i had spilled something on them, they said. I had worn the shoes for about a week. It took much painful interaction to get satisfaction for expensive shoes. I have never been back. One can buy the same brands elsewhere and get repairs on-​line.

I read the reviews and considered myself warned. Since I did not heed my fellow Unilocaler’s warnings, I will suffer some consequences. I needed my boots repaired. I walked in there determined to make these people like me. The owner was so rude to me. I could not believe how rude these people were. The woman inspected my boot and rolled her eyes at me. She took my boot to the cobbler, just behind the counter and they both laughed so loud at me while pointing. Granted, I did grind my heel down a considerable amount, but come on… doesn’t everyone know better than to point and laugh at someone??? Especially when they are a brand new customer and just asking about a repair? I have never done this shoe repair thing before, what a terrible way to experience something new. After they were through laughing at me, I was lectured by the cobbler about how soles are like tires… get them in before they become a problem… he repeated this to me 5 times. I read a couple reviews on here that their return policy is poor. When I asked questions, they were met with resistance, rude looks and suspicion. I haven’t received my shoes back yet. If they do a good job, I may raise them a star or more… but I have to say, their customer service is TERRORABLE.
It will take them 2 weeks to fix my shoes, it will cost 38.00.
Polishing has an extra charge.

Took them over a month to fix my shoes and they broke within an hour of me wearing them. Super rude staff when I dropped off and picked up the shoes too. Aaaand they called me a few days after i was originally supposed to pick them up to tell me it would be extra to fix! Shady business practices. I would take my shoes to Eureka or mail them in to a better company elsewhere. They’re also often closed and their employees are constantly out of town. Anyways, I don’t think it should take a month and $ 25 bucks to repair a sole that’s going to break in an hour. Boooo plaza shoe.

I love this store. Friendly helpful staff. Huge selection of cool socks. They also have a great selection of shoes for the whole family.

I Love Plaza Shoes! Yes their brands cost a little more, because their worth it! I don’t buy cheap shoes, and was thrilled to find such a great selection of great quality shoes! I would give you 5 stars, but I too, feel you should extend the length of your return policy. To be fair I spent over $ 1000.00 in your store since I found you… I will say the 1 time I needed to return, I was only offered an exchange because of your policy… I do love your store very much and will return! I feel all the people that work here are exceptionally friendly and helpful! Being the shoe junkie that I am, I shop Zappos VIP, alot, and I will say that this store has alot of styles I can’t find other places. including Zappos! Buy. Local. Anyway. Right? I say if paying a little more helps to keep places with services like a cobbler available, more people should be more supportive, and understanding.

I was in need of new shoes while traveling (I’m from Germany), as my old ones started to fall apart. I walked into Plaza Shoe Shop and was served remarkably well. The lady who helped me was incredibly friendly, spent almost an hour’s time with me looking for the «right» pair of shoes, and when it looked like there’s no perfect match for me (I’m a size 12 ½) she even sent me out to look at other shoe stores and a thrift store. I ended up buying a pair she found in the last minute, the cheapest of the lot and the perfect choice. They’re pricey but I’d shop there again for the incredibly friendly, pressure-​free service.
Note: they require ID when you pay by credit card, so make sure you have some on you. No idea whether that’s customary for smaller businesses but it was the first time it happened to me in the US.

Okay so they have a real cobbler… And that makes it okay to charge a lot more money I guess. They carry a selection of very high quality shoes but they ask top dollar. They do carry shoe care products and that is the reason I go here, but again you pay top dollar. I figure they cater to the University professor and local attorneys that can afford the prices. There is another place to buy shoes and they have real podiatrist on staff, Strehl’s in Fortuna. It’s worth the drive and prices are more reasonable.

Hi, my name is the Plaza Shoe Shop, not because I fix shoes, but because I like to WALK ALL OVER CUSTOMERS!
I know we’re the only cobbler in the greater Humboldt County Area with regular business hours and I like to stomp all over my customers for it.
Not only do I fix stiletto heels, I like to stab my customers in the back with them. I like to charge an exorbitant amount to put on plastic heel tips and then I jab my customers a hefty $ 28 price tag.
As a special bonus, I make customers wait a marathon amount of time– over 1 month!
Not only to I stab you in the back, but I might as well kick you in the face. I’m rude to customers and pretend that we’re SUUUPER busy. I repeatedly tell all of you lowly two footed creatures that, «if you don’t wanna wait, you’re out of luck!»
Well, not to worry fellow shoe wearers– there is solace. Run and mail your shoes to a cobbler out of town. It will be cheaper (get the $ 5 «if it fits it ships» mail bag each way, and pay for a $ 10 for a repair). Another cobbler will also be able to repair your shoes and have them back to you within the week and without the attitude.
Sad, but true. You don’t have to be pounded on and suffer at the hands. .. er feet of the Plaza Shoe Shop.

I have had two pairs of shoes resoled here and found the staff to be helpful, friendly and knowledgeable. I had a good shopping experience and would recommend them to others.

The owner was very rude to my aged mother who had a pair of unworn shoes she wanted to take back after talking to the salesgirl who said that might be a possibility. The sales girl should have known the SEVEN DAY return policy and told my mother that was not a possibility, so that when my mother tried to return the shoes, she would not have had a very ugly confrontation by the owner who was very rude. Don’t shop here, there are better places to spend your money locally, with longer return policies for unused merchandise and with nicer salespeople and owners.