Ihop

I was a little disappointed with this Ihop. The coffee was strong and bitter. My turkey sandwich was ok. It was suppose to come with a cranberry jelly but it was left out. I asked about it and was told they must have ran out because there isn’t any. They didn’t offer anything else nor did they compensate for it. The rest of the meal and my husband’s meal was Ok, not great just ok.

2^nd visit in a year. First visit was bad. This visit better. We had a party of 5. Was seated after about a 3 – 5 minute wait. It was just us waiting to be seated. 5 waitresses and a manager standing around talking. After being seated our waiter came promptly to take our drink orders. He was friendly enough. We ordered the app combo. Mozz stix onion rings and chicken strips. Was ok, but over priced at $ 9. We all ordered something different. None of us got our orders at the same time. Our orders were brought out sporadic. So that was not good. While we waited for everyone to get their food the ones who had already been served had cold food. The pancakes were so cold when they were brought out the butter wasn’t even melted a tiny bit. Asked for hot pancakes came back same exact way. So still the worst IHOP I’ve been to. And I don’t recommend it.

Terrible service. 15 minutes and no waiter for drink. About 30 min finally a drink. Waited almost an hour and just left because they did not tell us where our food was or even check to see of we needed anything.

Food good to Excellent.
Service mediocre to poor.
The overall time can be wildly affected by crowd size.
The waitstaff have very low standards of customer service… they don’t watch drinks/​refill promptly.
They require asking for items, instead of knowing the particular dish is sloppy-​eating and providing extra napkins automatically.
D O G — S L O W ! !
They act like they aren’t working for tips… and there were only four occupied tables the entire time!
Either the manager has them pulled off waiting duties all the time for piddle-​work this distracting them from their first focus THE CUSTOMER, or they really are just awful waitstaff.

Where should I start! Should have read Unilocal reviews before we went… I would highly suggest doing this! From the start, it was a bad experience! The waitress was trying as hard as she could but dang if you don’t get it right the first 3 times then you NEED to ask for help! They brought our order out and it wasn’t right, 4 out of 5 dishes was wrong! Wife ordered a ham melt which is a sandwich, she brought her a ham & cheese omelet! 2^nd… we ordered a funny face pancake which is a chocolate chip that has whip cream making a face and cherries… she brought us 2 standard cakes with bananas and strawberries on them to which I asked who’s were these (being the omelet & cakes), because nobody ordered either and she stated that was the melt and his pancakes and I told her both was wrong. The melt was a sandwich and the funny face was this (pointing to the kids menu and showing her) and she said she would be right back. Said she would correct the melt and the omelet was on the house and (get this), handed me a styrofoam bowl of whip cream and said this is for the kids meal… I said no its not, they can take this and bring us what we ordered, once again showing her what it was! She said well you get a choice of regular or choc chip and I said thats funny, of all the Ihops we eat at, NOBODY has ever given a choice! The funny face is choco chip UNLESS specified and she said she would get it fixed (again), I told her to forget about it. 2 other meals had to be corrected all though not as bad. My son ended up eating my french toast and some of the omelet and my wifes hashbrowns as we were advised the cook couldn’t get the choc chip pancake done right… if you can’t cook pancakes, do work in a cake house! As we were getting ready to leave, the waitress walks up and says they have figured out the choc chip pancake and fixing to have it done and I replied, we are done eating and I had told you earlier to cancel it… we dont need it now, everyone is finished eating… this was literally 30 minutes later! Now in the middle of all this, the waitress was being as nice as possible and I was as well… but come on… you can only take so much! At least 5 times she stated the manager was coming to speak with us about the issues and help us out… never seen em! They ended up comping most of the meat due to all the errors and still never seen the manager! The girl at the register had to go outside 3 times to get manager approval and her card and when we left we seen the manager sitting in her car smoking a cigarette… shows a true manager there I tell ya! We will never be back to this place!

Very bad place! The smell when you first walk in was musky and horrible. The food was ok but the service was awful!!! They couldn’t get our order right even after 3 attempts. Of all people to screw my order up on it was our 2 yr old and his funny face pancakes, we finally told them to cancel his order and just as we were walking out the door they said his order was ready! WTH They are idiots and I would NEVER EVER recommend this place to anyone!!!

My Steak omelette wasn’t perfect, but the service was great! Server even gave us togo cups for our coffee.

I guess I hit it at the right time. Much better experience than other reviewers. I had the pot roast and it was very good. Down side is they don’t serve milkshakes even though they serve ice cream. Went on a Sunday afternoon and service was good — male server was excellent. Cleanliness was average to good.

Often has very slow service and the prices are a little high for the quality of the food, which is average at best. I had steak tips with mushrooms and onions, but there were no mushrooms. The pancakes my daughter ordered arrived, but mine came 7 – 8 minutes later which is strange. How do PANCAKES get delayed at IHOP??! My iced tea was never refilled, probably because once my late pancakes arrived, we never saw our server again… my advice is skip this IHOP and step across the street to Jimmy’s Egg or two miles south to Prairie Kitchen. Heck, stay home and fling toast at your neighbor or your spouse — it would be the same level of service you get here.

This IHOP was the most sorry excuse for an IHOP ever. The restaurant was filthy, the food was terrible, and the service was slow and lacking. I will never go back and would recommend that all my fellow Unilocalers avoid it as well. If I could give it a negative rating I would. It is way too expensive for the quality of food, service, and atmosphere.