Rittenhouse Electric

I would like to ammend a prior review of Rittenhouse Electric. The pendants that I purchased were indeed poorly constructed, and I did have problems from the beginning. These were issues related to the fixtures themselves and not the fault of the store. I have been working with the owner who personally addressed the problem with me and is working on resolving, and helping me choose new fixtures that will work properly. The owner has been very thorough in explaining the original faulty design problems and has gone above and beyond to help in a way that I will be satisfied. I couldn’t ask for a better outcome, and would highly recommend buying here with confidence.

We just completed a backyard landscape lighting project. Of course we used Rittenhouse! This is a wonderful, independent business that is truly focused on serving the customer — professional and retail. The staff are all long-​timers — which says something about how the store is run and how employees are treated. Their knowledge about each facet of the business is fantastic. Mike Elkins is a phenomenal designer. Extremely talented in creating a vision, and then following through on coming to the house to adjust and perfect the lighting treatments. Our backyard looks fantastic. Thanks to all, Rittenhouse!

I have had to work with Rittenhouse Electric for personal and professional needs. The customer service has been great. They take the time to determine what the actual needs are, make recommendations based on your desires — not their bottom line, and want to make sure the job is done right.
The staff is knowledgeable and the showroom is definitely fun to walk through as well to see the possibilities.

They sell some really nice lighting here. Be prepared to be shocked by some of the prices — some of it is really expensive.

We began working with Rittenhouse back in 2005 when we moved to the area and had to renovate an entire house and redo all the electrical. They were fabulous to deal with and Mike Elkins personally came to the home and spent several hours walking room by room helping us come up with fixtures and lighting designs that met our needs. The results were spectacular and we’ve been thrilled with everything. In subsequent years we’ve returned to Rittenhouse for all of our electrical needs and they have provided great selection and ideas, but most of all exceptional customer service.
This is a store/​ownership that is focused on ensuring that their customers are fully satisfied and address issues above and beyond expectations – no debating warranty language, quibbling over deliver dates, etc. Recently we had a ceiling fan that shorted out with no reason for doing so. While it was outside of the manufacturers’ warranty period, Mike was able to work with the product rep and get us a replacement simply because he and the manufacturer agreed it was the right thing to do. That’s not something you get at the big box stores and is the type of support that makes me want to give them by business. Sure, I still stop at the big box store I pass on my way home from work for an occasional bulb, but if I have anything electrical that is really worth caring about, I go to Rittenhouse.
If you want a huge range of options, great staff to work with, and a very positive experience as a customer (one that will keep you coming back), then Rittenhouse Electric is the place.

The lovely wife and I are in the middle of a typical homeowner nightmare. The dreaded kitchen remodel! We stopped in here last night to deal with some of the lighting issues. Like many folks we love to patronize local businesses when we can.
This is a wonderful place that’s been around for decades. As expected we received great service. A note to shoppers; if you want the cheap stuff head on over to Home Depot. These folks carry top-​of-​the-​line lighting solutions.
This is a great place for beautiful lighting.

I’ll be the first to admit that I know absolutely nothing about electrical thingamajiggies. But I know where to go to get help especially when I am in an electrical quandary.
If you recall from some of my earlier reviews, I am a stickler for keeping it local. Rittenhouse Electric Supply started out as one of those genuine mom and pop stores. It has been around for close to 50 years. At Rittenhouse Electric, you will find all the personal touches you would expect from a small family-​owned business. Their staff is very friendly, attentive and knowledgeable. That goes a long way with me. They also have a separate showroom that houses hundreds of lighting lines and fixtures.
I am all for customer service and I give Rittenhouse Electric 5 stars for being committed to the customer.