Lexus of Arlington

The unfriendly dealership. Once you purchase a car (and I did) the sales people don’t acknowledge your presence ever. Not s smirk or smile. And that goes for the Sales Manager too!!! It appears that everyone (with the exception of the girls at the front desk and service plp) hate their job and wished they were elsewhere. And a car wash wait is 2 – 3 hours. Don’t let them tell you it’s a perk. It’s not!!!

Very bad business. I was suppose to come in today (Memorial Day) to finalize my deal but I was woken up by a phone call from my salesman with bad news. «I’m sorry Mr. Moreno but they sold your car!» Wait what, I was coming in today. My credit union is out of state which took a couple of days to get everything in order. We had a deal. Numerous text messages updating the status of my loan, «we will have it ready for you Mr. Moreno Monday morning bright and early. Jim the manager said it was «a breakdown in communication!» Really. A multi million dollar company with a breakdown in communiction. I don’t think so. They sold it to a walk in for more money. Thank you Jim. I really appreciate it. I feel sorry for the new salesman because now he realizes what type of company he works for. Very disappointed and still in shock. I will continue to look for a BMW X6 since my was sold right under my nose.
Update: I just talked to Marcin the general manager and he was arrogant and loud. «Did you leave a deposit?» Um no I was never asked. «Well you can’t expect us to hold a $ 40k merchandise forever.» «Our policy is 48 hours with a deposit.» Well I was never asked or I would have and I don’t know the policy of your dealership just like you don’t know the policy of my job. I’ve purchased plenty of vehicles and never needed to leave a deposit. What is this 1940’s. I thought a handshake, salesman word, and a bill of sale was sufficient. Shame on me. I’m glad I didn’t give these scumbags my hard earned money. This would have been my third purchase from a Bob Rohrman dealership. Now you have just lost a customer but I’m sure they don’t care.

There are so many other Lexus dealers you can go to. Avoid at all costs. Sales men, sales manager, general manager, all extremely rude. I ended up going to Lexus in Glenview. Complete waste of my time. They LIE to customers about inventory so they can sell cars that are more expensive. Nothing is transparent with them.

This dealership felt that just because they were the only ones that had a certain car, they could gouge me. I worked with them for over a week. I have perfect credit at 866, had a large down payment and have a Lexus I was trading in. Nope, not good enough for them. They tried to take advantage and would not be upfront with the complete cost and how they were arriving at their price. I moved on and purchased a BMW this weekend instead. Disappointed that Lexus did not treat my loyalty to their brand better. Been with them for over 10 years and prior to that, had only owed Toyotas. Customers are savvy now and you can’t rip a customer off like back in the day. We all need to make money and I understand sales but gouging is no bueno. It leaves customers with a bad taste in their mouths about their organization/​dealership. This is the reason why car salesman have such a bad rap.

Seriously an amazing place. So much stuff to do besides buy cars. If you have kids, they can watch a movie in the theater or eat cookies while you’re purchasing a car. The staff is super helpful and knowledgeable. We also got a great value for our car we were selling to them (better than Carmax and Enterprise) as well as a great deal on our awesome, new Lexus ES 350.
You also get free car washes if you buy here as well as free servicing on our first 5 trips. Seriously the single best/​coolest car dealer I have ever been to

Oh my gosh… do NOT buy a Used Lexus or car from this «place»!!!
First read the print under «AS IS — NO WARRANTY» on the Buyers Guide which must be on every vehicle by law.
It Reads: You will pay all costs for any repairs. The dealer assumes no responsibility for any repairs REGARDLESS OF ANY ORAL STAEMENTS ABOUT THE VEHICLE.
Translated: Salesperson can state what he or she wants and lies about the vehicle they are selling to you.
Secondly, one hears the national advertising of Lexus /​Toyota all the time. And you hear about their Pre-​owned 161 point checklist.
This dealership speaks of it while selling you the AS IS — No Warranty car.
This dealership even has a license plate on the same car advertising the 161 point inspection! (
)
So, I bought the car for my 19 year old son.
Within three (3) weeks the car totally LOST ITS BRAKES due to a BROKEN ENGINE MOUNT which made the car’s engine elevate and disconnect the brake system’s vacuum hose!
Then with the same car’s first oil change within 3000 miles, the OIL PAN AND RESPECTIVE OIL PAN DRAIN PLUG WERE SO BADLY DAMAGED that no auto repair service shop would change the oil.
I wrote and mailed a professional letter directly to Bob Rohrman, the dealership’s owner, whose office is located at this dealership, explaining our challenges with this «inspected» car.
Within two days, I drove the car back to the dealership. After a TWO HOUR wait of an «inspection» the dealership’s General Manager, Mr. Marcin Ajdukiewics, and the Service Manager, John Smith, said we (my son and I) did something to THE OIL PAN AND PLUG and they were not responsible! They also would not let us talk and kept interrupting us!
I then called Lexus Corporate in California. After three weeks of emailing and speaking with Lexus Corporate service people, they told me they could do nothing, as each dealership is independently owned and operated.
For three weeks Bob Rohrman, himself, told the Lexus Corporate office he would call me or contact me. He never did!
Now I know I will never buy a Lexus from Bob Rohrman Auto Group. And I doubt I will ever buy another Lexus or Toyota again after being «deceived» and treated so badly.
The bought car also has the flowing challenges: Driver side window will not work; passenger door will not shut completely; loud popping noise when opening driver door due to «now» a miss– aligned inner caster door hinge; and an antenna will not retract.
AVOID LEXUS OF ARLINGTON, BOB ROHRMAN AUTO GROUP, LEXUS, AND TOYOTA CORPORATION.

Marcin the General Manager was awesome and more than Fair. Joe the sales manager was quite pleasant and really helpful as well. The facility is amazing. Alex was our salesmen and he was very knowledgeable regarding the product and truly cared of getting us in the right car. Came in not knowing if we wanted the luxury or F Sport package. Left with a wonderful atomic silver 2016 GS. Gene in finance was great as well helped us with some accessories added the all weather floor mats for 120 and some door edge guards that were around the same. Another value add was tire and wheel protection with dent protection. Had BMW’s before and they charged 900 for the same thing while Gene offered the same protection for 599. I will always send my friends and family to LEXUS of Arlington!

I come here for the service and they are usually pretty thorough and do a great job on the things I decide to get done on my car. Even though you set up an appointment, it still does take a while for your car to get the service done. Usually this would drive me nuts but their new facility is pretty fantastic. In the morning, they have bagels, muffins, fresh fruit along with drinks for guests. In the afternoon, granola bars & chips. Along with the food, there’s complimentary wi-​fi, tons of tv and room in the waiting area. If you head upstairs, there’s a movie theater room, a kid play room, massage chairs, putting area, and a small work out area. I actually like bringing my toddler with me on appointments to play in the play area. I even saw a sign that they can host parties there.

My purchase experience from walking in the dealership not expecting it to be deal day to driving off the lot in a new 2016 NX 200t was flawless.
The entire team was courteous and professional. We negotiated quickly to my satisfaction. Then all the paperwork was handled efficiently. When completed my new vehicle was waiting. I was even given assistance getting my 10 years of «stuff» from my trade in to my new suv. I wouldn’t think twice about sending a friend or family member to work with this team. Robert Dourlain the salesman, his assistant, Hugh Stinnette the manager, the finance guy, and the dock guy were as pleasing to deal with as I could expect. What stood out in my experience was the entire process was comfortable. If you do your homework and know what you want this team will get it done for you.

I dreaded getting a new car, just because of the process. However, everything I feared of happening, slow processing, shoddy salesmen pitch, bad customer service… Once I stepped in things were fast, professional, and most of all not painful. Worked with Daniel Kim on getting my new car, and we were in and out quicker than all my times dealing with any dealership. Ended up getting a better quote than the first dealer we looked into and it was so good I didn’t even bother to haggle afterwards.
Inside feels like a Disney world for dealerships. So if by chance you have to go back for repairs or simple oil change, it’s worth going there just to hang out. They have a mini movie theater, small gym, several massage chairs (3 to be exact) as well as 2 water massage chairs, 4 — 70 inch tv’s a 90 inch just to show off, snacks, drinks and 2 star bucks machines, a play gym for kids, and they were setting up a putting green for golf enthusiast, as well as a beauty saloon I believe and possibly more. Oh, almost forgot wi-​fi as well.
Anyway, I just got my car the other day and they had to add some stuff to the outside and inside, spent 2 ½ hour waiting in my massage chair. Let’s just say, I think i’ll just hang out there even if my car doesn’t need anything… lol.
Finally, dealt with Terry whose the tech guy for cars there. He was awesome as he liked talking nerd with me about the car. Bottom line, this is one dealership that really stands out.

Disappointing! Complete lack of response after repeated contacts — calls, emails, texts (6+) for lease information. So many other dealers! Do yourself a favor and don’t waste your valuable time… Go to another dealer who values a customer request in the Chicago area for service in buying or leasing new car!