Rosati’s Pizza

We really like Rosati’s food and online ordering. However, this location is extremely unreliable when it comes to order accuracy. Two times in the last few months we have ordered food for a get together with friends and the last two times, both orders have been wrong. A month ago I called in an order of two large pizzas. They delivered one pizza and when I asked where the other one was they told me I had ordered wrong. Then they offered to deliver the second one, but it was going to take over an hour and I was still going to have to pay for the pizza. Not great service. And very inconvenient when there are small kids waiting to eat.
This evening I ordered a family sized mostaccioli for a Christmas gathering with adults and kids and they delivered a single serving but charged me for the family sized one. When I called to report the error, they said they’d «see what the kitchen could do» but it would take some time to get me what I needed. No apology at all. Poor customer service once again. And very frustrating to have to scramble to put together a second meal for four adults and three kids.
It’s unfortunate that we won’t be ordering from Rosati’s again. We had switched from our family owned local pizza place because the prices were going up and I liked the Rosati’s online ordering. But it’s worth the slightly higher price to get the right food and much better service.

We just placed an order for about 15 people for lunch at work, and everyone picked their own meal. You’d be surprised how often restaurants make mistakes when we do this, but Rosati’s got it PERFECT. Online ordering was easy, delivery was so fast, everyone got EXACTLY what they ordered, and of course, it was all delicious! Thank you so much. We are definitely keeping you in our lunchtime rotation!

tried this restaurant again after owner said it wouldn’t happen again. ordered 1 family size ceaser salad over $ 20 for a small size tray. the other location near us buffalo grove has the same item for $ 13…never going there again! their prices are out of control, the owner is an a**, the girls have no clue and they are cheap on their servings… beware of this place!

The thin crust and double dough pizza is good if not truly outstanding. Their sides are fair. Where they score high is by providing timely and efficient delivery. The food is always delivered warm to hot. They are rather pricey but do provide coupons.

Can’t really go wrong with Rosati’s. Some are better than others but consistency is what makes it good. I was surprised to see this location offered on-​line ordering so it was my 1^st time using that feature. I liked it. I would go back again. Only downside is they do not offer dine-​in seating.

We’ve been ordering regularly from this location since the 1970’s when they began. Tonight after awaiting delivery after an hour, we notice a voicemail stating that we are «too far away» all of a sudden. What a shame. Loyalty only goes so far I suppose… and yes, this was always mentioned while ordering. Moving on!

This is one of the cleanest, tastiest Rosati’s locations I’ve been to. I recommend the breadsticks and the thin crust is delicious.

They recently raised their prices. They quoted me just under $ 30 for a large sausage supreme! I thought they were too expensive to begin with. I cancelled my order and called the Rosatis on 83 near Arlington Heights road. I saved 15−20% and got an exellent pizza.

Food is decent but the customer service is terrible. I placed an order for pick up.
I arrived at the designated time only to find out that they never processed the order and thus asked me to wait 10 more minutes. I waited nearly 40 minutes.
Then I got home only to find they had not included everything in the order.
I called and the best they could offer was $ 5.00 off a future order. I suggested that I was willing to come back on my own time to retrieve the missing items but would they be willing to throw in a small… again…small cheese pizza for all the inconvenience.
The manager said no…
What happened to good customer service???
Then, I wrote to corporate and expressed my displeasure about the event. No response whatsoever from corporate.
Obviously business is good enough that they don’t really care about individual clients.
I’ll take my business and dollars elsewhere.

I live within walking distance of this place so it is super convenient to get take-​out here and the prices aren’t bad either.
The wait time is short and the pizza is good. I usually get the deep dish and although it’s isn’t as good as my beloved Lou’s I still enjoy it. This place sends out coupons all the time and you get new coupons each time your order so use your coupons.

Absolutely the worst customer service and delivery service ever. They have an amazing ordering process online that appears to fall apart once received at the store. Being unable to read instructions was issue enough however after a call to the store it was quickly apparent that customer satisfaction is not important to this company. Tortorices — we’ll be back soon — Rosati’s — good luck staying afloat.

I’ve been a fan of Rosatis for a long time. This location is about 5 minutes from my house so it is very convenient. For those that are unfamiliar with it, it’s a pick up or delivery restaurant only so don’t expect to eat here. I normally use this place for their thin crust pizza, but I’ve also used them for catering on a couple of occasions. Their thin crust pizza is among my favorites in the area. All of the food that I’ve tried from their Italian Beef to their pasta is great. I’ve never had any complaints about their service either. The food is always ready when they say it will be and the staff is great.

My family and I are long-​time customers of this Rosati’s location. The pizza is among the best you can get in the suburbs, in my opinion. The delivery is usually fairly quick, which isn’t surprising considering they’ve known where we live for a very long time. Plus, we always get coupons with our purchase.
I will say that in the past several years, Rosati’s locations have been popping up all over the place, and the quality of food and service can differ greatly from one to the other. But I’ve always found this Rosati’s to be a cut above.
The pizza is great, the prices are decent, and the delivery is usually fast. What more can you ask for of a pizza joint?

Wow, what a disappointment! Co-​workers and I ordered delivery from Rosati’s today and GROSS!
For one thing, the order took over an hour to arrive (of which we were not advised of when placing the order initially) — so fried components of the order were inedible when we got them.
French fries and calamari were disposed of.
The calzone was OK, but again — due to the length of time for delivery, the cheese had solidified and made a gloppy mess.
I ordered Rosati’s from a different location last week, and what a difference. Fast delivery, hot food! Who’d have thought?!
We will not be ordering from this location again.

Never disappointed!
Well, now I’m disappointed. Today 9−1−12 ordered deep dish cheese and was just like rubber. Hot rubber that is.
I called to find out if they changed the recipe or under new ownership. The woman claimed they changed nothing. We have been going to this local for nearly 20yrs. It is NOT the same pizza.
I was offered a credit or another pizza, but declined as I don’t want another bad pizza. Hope they go back to the old recipe.

Honestly, it is not likely that I will ever give pizza more than 4 stars. So, with that in mind, Rosati’s is good pizza, and I wish I had the option to give it 3.5 stars. Their thin crust pizza is quite tasty, not too much cheese, enough topings, but not too many, not too oily, and a nice crust that stays crisp. It’s a good alternative to deep dish pizza, which can be quite heavy, and they seem to be pretty quick on the pick up orders.

Rosati’s is everywhere, yet it isn’t considered one of the «big three» so people don’t usually have it in their mind as a choice for pizza. I was in this trap until yesterday, which was my second time getting Rosati’s.
I must say, the first time I had Rosati’s was from another location and I got a few thin crusts, which I was not impressed with… not that it was bad. Last night I got a deep dish and now I put Rosati’s ahead of Giordano’s when it comes to anything besides thin crust pizza. It doesn’t have the thickness of Giordano’s, or the patty style sausage like Lou’s or Gino’s. But damn is it delicious! They spice it up nicely and makes Giordano’s look bland.
Rosati’s also has other Italian specialties, I think more so than most of the Chicago pizza chains. I cannot wait to taste some of their other items with these spices, though I will say I tried some of their alfredo and wasn’t impressed (yet it was cheaper than a lot of other places charge). Overall, I am now converted. Lou’s is still my 1^st choice for pizza, but Rosati’s is a great alternative.
*Please note that this is a carryout/​delivery location only and hidden in a strip mall around the corner from the 7 – 11 (Brook Run Plaza?) only visible from Buffalo Grove Rd.