Value City Furniture

Disgusting human beings! So shady! They don’t care if your one day late or misunderstood they will tack on an extra $ 600!!! Was going to buy the rest of our furniture there and I will never go back! Ever! Working with my lawyer to make sure they don’t screw other innocent families over! This isn’t the last they will hear of me I will make sure other families don’t go through this!!!

Service not very good. Management there not good either. I do not recommend this place.

So you definitely can’t find many good ratings on any furniture store. Everyone is so ready to talk crap about someone or something, especially when they have an all «important» and «powerful» voice via the internet. I don’t participate in social media too much or comment on things like Unilocal all that often but today I am. We need to know the bad stuff sure, but come on people lets say some good for once, especially when they deserve it. Now, I’m sure there have been bad instances, as with anywhere, but I am going to write a great review for VCF in Arlington Heights. First of all I was pretty worried because of all the smack talk on here. Once I got there and got going on my shopping for new furniture, I couldn’t of asked for more. First of all, me and my girlfriend went in and the sales associate did not jump right on top of us when we walked in the door. Please forgive me I do not remember his name. He let us walk around and try some things out on our own before he asked if we needed anything. Which is exactly how it should be. We told him what we were looking for and he pointed us in direction of some great furniture within my budget.
I ended up getting more that I expected in my chase sectional than what I was expecting to get for the price I was looking for. It is extremely comfortable, we love it. I also got a nice sized recliner, which is now my throne. Needless to say, it is very comfortable as well. I had my eye on a certain mattress and we tried it out by laying on it in the store. He advised that because I am a bigger guy, also having my girlfriend sleeping in bed, and at times our dogs in the bed as well, we may need a more quality firmer mattress. I am really glad we chose to go with the next level up mattress he showed us. It has a great feel and was only 130 more dollars than the other, and its a great mattress. All in all, I was there for about an hour. Looked at furniture, tried things out, financed and walked out. Could not of been easier.
Now for the delivery. Of course you here all these stories about back order, and not showing up with what they ordered, and blah blah. First of all my order was on a Thursday. On Monday they called me to verify everything with the address and what I had picked out to make sure it was ok. Everything was good. He said they would call back Tuesday to give me a time window. So they called Tuesday to give me a 8:30 — 10:30 window. They then called Wednesday to remind me of the window and make sure nothing had come up and that all was still good. Thursday rolls around, they call me at 9:15 to tell me they are about to pull in. The guys brought all the stuff in, set it up and we signed off on everything all within 20 minutes.
This was all in all a very painless process. All our needs were met, and everything exceeded our expectations from looking through the store to dropping it off. We stayed within our budget and got way better furniture than we expected. All in all people we will be going back to VCF in Arlington Heights.

My fiancé and I had a GREAT experience shopping and ordering from this store. We worked with Bruce. He is one of the kindest people we both have ever worked with. He was not pushy at all, and only had our best interest in mind. He understood money was tight, and he did everything he could to cut our costs. He went out of his way to make sure everything went smoothly for us. While placing the order, we had a bit of an issue with one of the computers, so we ended up chatting with Tony the store manager. SUCH a sweet man. Both him and Bruce, did everything in their power to make our experience with Value City seamless. Two thumbs up for this store. All the salesmen are informative, polite, and diligent. We will be going back to Value City for all of our furniture needs.
Thanks again Bruce and Tony!

Terrible experience at Value City. my advice, spend a little more an go elsewhere.

Buyers beware!!! My husband and I were looking for a new tv stand for our 60+ inch tv and saw a great black Friday special. Instead of ordering online, we had decided to go into the store and see it in person. Mind you, it was a great offer, a tv stand and 2 media towers, however you will see why we have an issue. Like I said, my husband and myself went into the store and there was no sales person to help us. We walked around for 20 mins, still no one. My husband went to find someone while I decided to sit and wait. 35 mins later he finds a salesman named Tony who was going to help us. As I met with them, I disclosed the part that brought us to the store, free shipping. Well in small fine print, yes there’s free shipping but you have to spend $ 999 first. Tony began telling us that he had set this tv stand and media towers up before, it would be 3 boxes, and it only took him an hour with the allen wrench provided. We figured it shouldn’t be that bad and went against paying the $ 89 for delivery. Next part was they don’t have the furniture there, we would have to go to Niles to pick it up otherwise they could possibly have it ordered to the store but it would be 2 weeks or more. So inconvenienced as we were, we decided to pick it up at the Niles location but it would have to be on the weekend and they didn’t even have it in stock until then. Mind you, we came in on a Saturday night and they wouldn’t have it ready at the other store for another week. Then Tony had told us they open at 10am on Sundays, so my husband and myself took our jeep over to the Niles location and got to the delivery loading dock, like it was explained to us, and rang the doorbell/​buzzer since the door was locked. No one answered. So we waited a few minutes, rang the bell again, nothing. Called the stores phone number only to find out that Tony screwed up, and the store does not open till 11am on Sundays. Mind you, my husband was now more upset that we had to wait an hour, so to calm him down, we grabbed something to eat and came back. As we parked the jeep in the loading dock, my husband met with the employee who had gotten our order, and was bringing it to the car. Well, once again, Tony had lied. It was not 3 boxes, it was 5 large boxes. If we had known that, we would have brought our bigger suv and would’ve been more prepared. We brought the boxes home, carried up 2 flights of stairs, heavier than what we were told, opened up the boxes to find out there is no allen wrench, it’s all done by a screw driver. Come on, how ridiculous. I decided to call the Arlington Heights store since this simple purchase has turned into a nightmare. I got someone who didn’t seem to care and said he would have a manager call me back. Little did I know, he had Tony call me back. He began to get defensive as I explained what had happened and that he pretty much did bait and switch with my husband and myself and if we had known this, we would’ve paid for delivery. He began to get louder and state that he never lied, he said he told us it maybe 3 boxes or so, and that most of the furniture is set up with an allen wrench — clearly nothing he had told us and when I called him out, he kept saying he did not lie and not sure why we would think that. Then as I was explaining my frustrations, he interrupted by saying what do you want me to do? I said that’s for you to figure out. He then kept saying he never lied, he doesn’t know why we would be soo upset, never once apologized for the inconvenience and lies, and pretty much didn’t do anything to help. So I ended the call with stating we will never buy furniture from Value City ever again and will be calling corporate and advising them of this situation and of Tony. What ever you do, do not shop here, go down the street and go to Ashley Furniture, they have better sales and offer free delivery. We plan on taking our business there for new couches.

Although we are happy with the quality of the American made furniture, don’t buy the extra stain protection warranty. We called today and they don’t cover certain types of stains. Our stain was unknown thus not covered! A waste of money and a ripoff!

Bought a dining set and a sectional set and also purchased the extended warranty. My couch was torn and they came and took pictures but still haven’t heard back after WEEKS. I’ve had a torn useless couch and no one will return my calls. I’ll update my review if they ever decide to fix my damn couch. I’m thinking about just buying another one and disputing all the charges on my card since I didn’t get what I paid for

The store looks fine and has pretty good collection. The sales manager was cordial too.
But don’t order anything online. Because we did and the website chose the Streamwood location by default. Our delivery just keeps getting delayed.

Pathetic service! I have decided to never make a purchase from VCF. Also I would recommend all my friends to stay away from this store. I made a purchase on January 9^th for a sectional sofa, bed and a recliner to be delivered on 21^st Feb. The store had 45 days to fulfill the order. 2 days before the delivery i received a call and was told that the sofa delivery will be delayed till 6^th march. All my pleading and request to expedite the delivery went to deaf ears and i had to agree to 6^th march date. Again around 3^rd March i received another call saying the delivery of sofa is rescheduled to 24^th March. I was at my wits end and I asked to cancel the order. The CSR offered me to provide a discount to which i responded «I would have bought the sofa from craigslist if i was looking for discounts». After lot more drama finally the order for Sofa was cancelled. This is definitely not the service I expected from such a big chain of stores.
Stay away from them!

My mom and I walked in here looking for nothing in particular but found a nice looking table on clearance that we liked, but the leaves were not following the track so we asked for some assistance. Well, one worker was helpful and tried to get it together and when he couldn’t, he contacted the manager several times… he didn’t come until after waiting 20 minutes. Very disappointed in their customer service. Will not be back.

Terrible experience with Value City Furniture across the board. The screwed up the delivery several times, delivered damaged pieces and after two months, I finally got everything delivered through no help from Value City. The worse is this is the store I bought everything from and they didn’t do anything to help. They told me I had to deal with corporate, yet they were the ones that I bought it from. When I was referred to Customer Service, they didn’t have any answers and never returned phones calls like they said and basically lied to me several times.
In summary, I would not recommend buying anything from Value City Furniture at any location and will never do business or recommend them to anyone.

The worst store in history. I ordered a living room set a day before delivery I received a call that it is on back order. I came in the store for an entire change of order only to receive the living room set without legs. The living room set has been in my home for over 2 weeks and still no legs. The living room set cost me 1800.00 this is ridicoulous speaking to Alex is the worst customer service ever.

**** do not patronize****
value city furniture
(northlake, il!!!)
**************************
i get a call last night…
*automated voice*
your maintenance had been scheduled for 11÷19÷14
technicians will arrive between
10am and 9 pm (an 11 hour repair window!!!)
and this… after waiting 2 months for an appointment!
**** do not patronize****
value city furniture (northlake, il!!!)
**************************

So, I order a canopy bed set a display model, which of course had small knicks here and there. The set got delivered damaged, the wood was chipped, and scratched, the movers had damaged my ceiling and walls, aswell as well they did a crap job installing it. The canopy was wobbly and I had to be tighten by myself later. Also they didnt even have all the screws and I personally had to go a different location to pick up the screws. I spoke to the manager of the store, he gave no apology, didnt care at all. I asked what happend he claimed he personally put it in the truck and saw no damage which is bs. The streamwood location which delivered the bed also claims they dont know what happend. Their compensation was 150 back and someone to come touch it up which i highly doubt is going to fix real wood, upon reading these reviews im surpsied im not the only one. These people damage your furniture and are not apologetic about it, not to mention they are missing parts and for some reason it is a mystery. They said they could come pick it up and get another one, yea another one that will be delivered damaged. I love how friendly the manager is upon buying the furniture but when you have a complaint he doesnt give a rats behind. Beautiful furniture, nice prices, but good luck getting what you paid for in same condition

They damage my furniture cancelled my delivery twice. Missing a nightstand. I call back and 2 more weeks to deliver. Wow ! Piss…

Took half a day off work to sit and wait for my delivery. Guys showed up but missing half my bed frame. The bed frame that they did deliver was banged up and scratched.
Customer service was so rude and in apologetic. This company will never see a dime from me again

Similar issue to George R below. Story: Purchased table set and a few other pieces of furniture 3.5 months ago and received phone call about a week and a half later that everything is ready for pick up. I get to Value 4 day’s later (I specifically rented a vehicle that day to bring everything home — long story) and they had everything except the table set — apparently they sold it to someone else in those 4 days… Anyway, they said a new table will be available again in 3 months because they have are completely out of tables and need to order more from over seas.
Finally picked up my table today. I had to rent another car (another long story).
Thanks for the headache Value City.
I will never shop at Value again.

Yes! A good furniture store that actually has good deals, and is very affordable.
This location is actually in a very large lot… with lots of parking. I went here with my husband (of course.) We actually been here a few times to look around for different types of furniture. They carry a very nice variety of sofas, tables, beds, mattresses, etc.
The salespeople here are actually very nice… and amazingly, not pushy at all. They actually allow us to walk around and look… then approach us when we had questions. Which is a big plus for me… cus there is soo much to look at here. And since, we recently moved… there were alot of pieces that we wanted to look at and were contemplating replacing or buying.
In the end, we bought an entertainment center… which we were able to just pick up. They also have delivery… which we are very interested in, since we were eyeballing the dinner table and a set of sofas. We are looking forward to going back and getting the rest of these furnitures. The deal here is very reasonable… and we have not seen this kind of price any where else.
I definitely like this place… oh its also very clean… and although all the furniture seems to be crowded… each set does still have its own showroom setup. so you would know how it would look like in your place.

Value City Furniture put The Room Place to shame in a number of categories. Selection, price, and the overbearing tendency of their salespeople.
Don’t get us wrong though, we were immediately approached as soon as we entered the store, but it was accompanied by a friendly smile and a salesperson toting a sales ad.
VCF was the third stop (of approximately ten) stores that we visited, and it was here that we were finally able to relax and discern the qualities of a sofa that we really desired (back support, firm yet giving cushions, arm rests that were a reasonable height, and seat cushions that were neither too shallow nor too far inset).
We found a few pieces that intrigued us, and we will be returning for another walk through. Solid store and courteous staff. Well done VCF, well done.