Affirmative Services LLC

Full disclosure — I rent my 2 BR apartment and my landlord dealt with Affirmative regarding pricing and plan of attack as to how to remedy the problem. Our AC is an older unit and on hot days, the apartment was not getting much lower than 76 – 77 degrees. On very hot and humid days, it was hitting 80 degrees making it very uncomfortable to live in and sleep in, not to mention the harm to our two dogs (pugs who can’t take the heat very well and thrive on good AC).
Bottom line — Affirmative visited the apartment a total of 6 times. My landlord has put at least $ 2500 into repairing — and it is not the least bit resolved. The apartment remains in the upper 70’s and hits 80 degrees on hot/​humid days outside which is inexcusable.
At first, they said we need to replace a part (a TXV — ?). That was a disaster. The first one they ordered, they installed and a week later realized that it was defective and not in working order. Takes another few days to get a new part (meanwhile the apt. is unbearable) and they install that. No change. So they then tell is we need to replace the coil. That takes a few days to have delivered from Arizona. They install the new coil. We are told the apartment should get to 70 – 72 degrees. That never happened. To this date, the apartment remains the same and we have been dealing with this issue now for about 6 weeks. We are then told that the entire unit needs to be replaced. Meanwhile, my landlord (who is doing what he can to have this resolved) has put in a great deal of money to fix this — with no results.
On top of getting defective parts installed, this company, for the first two visits was 2 hours late in getting to our apartment. When they did get a new TXV to replace the defective one… they discovered it was the wrong part (???) and we were «lucky enough» to get the right part from a place it was supposed to be installed in a week after us. Moreover, the dumped buckets of water and such into our kitchen sink — and we found metal items and debris that they were carelessly throwing in our sink — hence, the garbage disposal has now been broken and remains so.
I would’ve given 1-​star, except they were very good in returning texts and phone calls I placed to keep us up-​to-​date on the status of the jobs. They were also very friendly and nice. But to keep people in the heat like that for days on end each time they needed to replace or order a part is beyond comprehension. Not to mention the biggest complaint we have which is that the unit is nowhere near being fixed after 6 weeks or so of dealing with the heat. By the time it gets fixed, summer will be over.
I would seriously consider looking at other companies for your AC repair. Go with someone’s recommendation… someone who had a great experience with a reputable company and try them out. Our experience has been beyond frustrating and I wouldn’t want anyone else to go through what we’ve been dealing with.