AT&T

I typically limit my reviews to restaurants, bars and other types of eating establishments but I just had to share my experience in this AT&T store. I’ve been coming here for years and have bought multiple phones, hotspots, an ipad and peripherals and have always had a great experience. Today was no different. A young lady greeted me upon arrival and asked me to wait until a rep was available. The wait was fairly short and Will, the sales associate, came over, introduced himself and asked me how he could help. He wasn’t sure he could assist since the problem was with my iphone but he was happy to try. He checked a few settings on my iphone, then my laptop and then he solved my compatibility problem. I won’t go into detail but suffice to say that he provided exceptional customer service even when he wasn’t sure if he could help.
It didn’t matter that I wasn’t making a purchase that day; he gave me the assistance I needed.
Yesterday I went to the Apple store in Fort Worth and they weren’t even willing to give me two minutes of their time without an appointment. Needless to say the Apple store is a total waste of time and I am now a loyal customer of this AT&T store.
I highly recommend you shop this store and ask for Will. He’s great!

I know that there is a wait at AT&T stores, that’s part of the deal. But when you walk in and they tell you that your next, and then you wait for 15 minutes, and then a pretty girl walks in and all asudden she gets immediate service. I have a problem with that. Mainly because I’m not a pretty girl, but I’ve already waited 15 to 20 minutes so she can too.

I started not to write a review on this place cause it’s gonna look like I work here but I’ve never had a bad experience here. The customer service is great and have never had any issues here. The wait times are a little long but I’ve been to more than one location and you pretty much have to wait at all of them. The location in the highlands has the fastest time though. I went there today because I was looking to upgrade to the iPhone six and I got it with no issues. Jasmine was very helpful and recommended that even though I can keep my unlimited plan there was another plan available that I would pretty much be paying the same price but I would have 4g LTE speed. She explained that even though I have unlimited data its unlimited 3G data but I don’t see a difference so I’m not switching. The info was helpful though she could have been full of crap but I got my phone and case and everything went smooth. She warned that next time I upgrade att is probably gonna kick me off the unlimited plan so I’ll enjoy it while it lasts.

This store is horrible. The only thing worse than having to wait for at least 25 minutes every time I visited them is the fact that the last employee who «helped» me know nothing about customer service. She kept snapping at me when I asked more than one question, and every 5 minutes she would walk away to talk to her manager since she did not know how to answer my questions. I think the problem is also rooted in how AT&T serves its customers.
I went into the store 2 weeks ago to have my number transferred from a shared account under my housemate’s name to an account under mine. The person who helped me then said that they started an account for me but could not activate it because the person who needed to check my credit report through my social was unable to. Mind you this was a person who he was chatting with in a tablet, and I could not get enough information on what the problem was. They told me to solve the problem with my social and that I could come back, without the account owner (my housemate), and they would take care of it.
After visiting the social security administration and contacting the major credit bureaus, I was able to confirm that my information was in order and that there was not problem. Naturally I went back to the store and told the lady I was talking to that I have my account number and would like to finish the transfer. First, she tells me that the person who met with me last did not put the required note in my housemates account that said that the he has given permission to transfer the number to my new account. The problem was that my friend was in India, and he could not be physically available in the store. So I called him on a voice over IP app that I have on my phone. He talks to her but she says that she cannot confirm his identity over the phone, and that if he wants to do that he had to call AT&T customer service… From India. Thank God he was able to do so. You would think that was the end of the problem, but no.
Now she tries to open up an my account but still their credit people, with whom she is chatting with on a computer, cannot confirm my social. When I asked if she can tell me how they are doing the credit check she gives me attitude and tells me that that is not something we share with our customers. Then she makes up some silly reason saying that I have a «work social» and that AT&T does not accept those. Mind you my housemate and I got our socials together and work at the same institute, yet he was able to provide his and get an account.
Needless to say that after this whole fiasco, I had my friend cancel his account and we both got new accounts with T-​Mobile. Who by the way easily confirmed my social in 5 minutes.

Never go to this store, The worst service ever! It is a big store with lots of customers but only 2 – 3 staff always. First time, I came to add a line to our share plan, after 50 minutes waiting, they called my name! There were only 6 people in front of me and it took 59 minutes! They said they cannot do this unless if the account holder is «physically» here and it cannot be done via calling him. The next day, I went to a small att store and they did it for me by calling the account holder. Next time, They put me in line and they said it takes 50 minutes, I went for some shopping and came back in 30 minutes, they said they called me and they kicked me off the list!

This place could suck my dick cause I ain’t coming here no more due to your stupid service. Have you ever heard of first come first serve. Apparently you haven’t and I could tell you that this place lacks customer service. You call yourself a cooperate store who serves customers? God damn stop introducing other product and listen to their specifications. The manager «Kim» your just another suck up to this store. I promise this store won’t even last any longer.

If all possible try to avoid this location. I’m extremely surprise with the customer service with this AT&T location. I have to say this is the first time I have been extremely upset with AT&T customer service. I wasn’t even greeted when I first walked in. I looked at a few iPhone accessories, then I sat down to wait for a representative to speak with. I waited approximately ten minutes. I have no issues waiting, I know it’s time consuming to take care of the customers. I’m upset because after waiting ten minutes to be acknowledge a customer who walked in after me gets greeted and a representative immediately takes care of him. After that happened I got up and walk out. I just went to the apple store in southlake. Great Customer Service. I love AT&T like I said before this is the first time I’ve had any issues with their customer service. THIS location is the problem not the company. I would suggest the employees get retrain on customer service.

I have had AT&T for nearly 10 years of my life. I have traveled the word and finally settled in Arlington Texas. I first went to this store a year ago to get a charger for my phone. I had the worst experience with AT&T ever in my life that year ago. I was hounded to upgrade my plan and then harassed to buy more items. Finally I said I was leaving due to the harassment. A year later I decided to go back and get the iPhone 5s. I walk in and waited like everyone else. When I finally spoke to a rep I ask to get the iPhone. He starts to tell me how I can get their «next» program and how I had to have it. I told him no I would just like to renew my contract and then get the new iPhone. The issue now was he still went on how I had to upgrade other items. I told him again no I would not like any upgrades please let me just get the iPhone renew my contract. He finally lets up and checks some drawer behind the check stand and comes back to tell me they had none left and the last one was sold right before me. Now let me explain to you why I am upset. My friend went to the same store to get an iPhone after me. He got the «next» program added to his plan and got an iPhone. So not only have I been harassed at this store to buy more then I should two times I have been screwed out of getting a phone because I didn’t want to add extra chargers to my plan. The staff here sucks and makes AT&T have a worse name. I will not only tell people not to come back to this store. I will make it clear to the word this store is a bunch of harassing a$$ holes.