Benjamin Franklin Plumbing

This company promotes itself as the prompt plumbers. They advertise they’re on time or they pay you. They don’t tell you this only applies to the initial visit to quote the job. It doesn’t apply to when they’re actually doing the work. I was told the would be at my house first thing in the morning between 8:30 and 9. At 9:45 I called and was told they were in route. I called again at 10:45. Asked about the promptness and that’s when I was told that only applies to initial visit. They told me they couldn’t get in touch with manager but they should be there in a few minutes. They showed up at 11:35. The two guys that did the work were nice and professional. I was told they would make two holes in Sheetrock and it should cost$ 200 to repair. There were four holes made and the initial quote from their recommended repairman was over $ 1000. The plumbers had to do more work than originally quoted which cost me $ 850 more than the original $ 3060. The manager that did the original quote also said the plecs pipe over water heater is required to be flexible metal pipe. The plumbers didn’t do this. When we asked about this the manager denied saying that. My opinion: the company is misleading customers on their advertisements as prompt or they pay. They have no problem telling customers lies throughout the process.

Buyer beware!!! The Technicians will try to rip you off! $ 200.00 flat rate for hr. Tried to charge me 3 hrs for a one hour of labor. (cleared a simple tube). Called his
a$$ out! So obvious he was just juicing time! Had I listened to his suggestion to check some b.s. pressure something I would’ve ended up paying a Grand if that!!!

Prepare to be gouged! I had them come out to replace a kitchen faucet and they wanted $ 450! I paid the $ 69 estimate and sent him on his way. The next plumber charged half that.

BEWARE: These guys are crooks. The appeal that attracted me to them is that they are usually pretty available — especially weekends. These guys quoted me $ 5,000+ for a leak… coming up with involved overhauls that they «recommended.»
And, their story/​persuasion was pretty compelling — that, they are good at
However, the magnitude of the estimate and the work did not smell right. So, I got a second opinion. The second plumber, from a trusted family friend recommendation, had been in business for 20 years and quoted $ 1,000 and told me everything Benj Franklin was recommending was not needed at all.
NEVER AGAIN will I use these crooks. I’m sure they would have done the work — with a whole crew — but that is UNETHICAL when it was NOT NEEDED.