Classic Concierge

I’ve worked for Classic on and off for a number of years. People are always going to have opinions and let’s face it — No company on the planet is perfect 100% of the time. That said, I don’t agree with these two reviews. So a few facts about Classic and how they treat employees:
Classic focuses on employees who provide outstanding service. They could not care less about age, ethnicity, or sexual orientation. Many older people who are excellent customer service people work for Classic. They do a great job and are well respected members of the Classic team. I don’t see many other companies doing that.
I know of one employee who battled cancer and was forced to take quite a bit of time off. Classic made sure that person had a job (and of course the ability to keep their health insurance). It literally saved his life.
Do they fire or severely reprimand people? Heck yes. Whenever necessary. Classic does not tolerate bad or even indifferent service. They are sticklers that way. They do not tolerate apathy. Yes — Some employees have an issue with this. As a result they do not stay with Classic.
Training:
Their management team which in composed of former concierges, holds training classes whenever needed. The management team understands the job because they’ve all done it firsthand. In addition, Classic provides in-​house newsletters and information which address topics related to providing top notch concierge service. The training and the support is there. Ask a manager or peer a question, and the help is provided. Believe me on this. All employees are required to call in every week to learn about updates and company info. They also hold quarterly meetings for their employees at area restaurants. Again — the focus is service and communication.

I’ve been living in a building complex using Classic Concierge’s service for two years now and am completely unimpressed. Some of their staff are quite good, but the vast majority have not. They tend to be barely there and barely paying attention, often slouched in the chairs so low that they can’t be seen by people at the door or you can’t tell if they’re awake. I know that this job can’t be exciting, but it does require spending more time paying attention than chatting on the phone. We have a building with fob access and piggy backing is a real concern and issue. The entire purpose of the concierge is to prevent this, and I’ve seen many times when they don’t.
We’re going to have new owners of the buildings soon and I’m looking forward to this contract ending.