Cupid Cleaners

I popper the zipper on my pants while at work, so I go across the street to Cupids. The on site tailor tells me that it will take a week to replace the zipper. I tell her that I’m wearing the pants! Then she asks me the absolute best stupid question that I have been asked in a long time, «you don’t have anymore pants», after a pregnant pause all that I could do was shake my head and calmly walk out…

DON’T GO HERE FOR TAILORING! I’ve been coming here for the past 6 – 7 years, and I’d always considered it a great tailoring option for most items (she shies away from anything that requires too much work on her part, and sometimes she waits to the last minute to complete an item, so you go back on the due date and she hasn’t started, but in general she’s been very good), but in the past year or so the customer service has drastically dropped. It makes me very sad to have to find a new tailor, because I have truly appreciated the quality of the work, but this is no longer a place that meets the most basic tailoring needs.
The seamstress is only allowed to work on tailoring during certain times (I don’t know if it’s after she’s finished her other work or if it’s an hour or two a day), and so tailoring your garment is clearly not this business’s priority. She doesn’t keep set hours, so you never know if she’s going to be there when you come in, and when you ask anyone else there, they say «she MIGHT be in at x time» but they clearly don’t actually know when she’ll be in. If you have a job where you can’t be dropping by the dry cleaners every few hours to check and see if the seamstress has shown up, this obviously is a real problem. I once asked her to take out something she’d done which didn’t end up working right, and she threw such an enormous fit at me that everyone in the store stared at me like I was doing something terrible.
The last two times I went were the last straw:
(1) the 2^nd to last time, I asked for a dress to be taken in in the skirt (to make it less full) rather than the waist. The seamstress came to the front, pinned the waist and disappeared back to the back. I asked the other woman to ask her to come back up because that was not how I wanted the garment to be tailored, and the other employee disappeared, came back to the front and said «she pinned it. she’s done.» It didn’t matter at all that her pinning wasn’t where I, the customer, wanted the dress taken in. I took the pins out and went elsewhere!
(2) The very last time, I had a dress that I needed to have tailored for a trip the next week, and I went in during the hours the seamstress is usually there, only to be told that they didn’t know when she’d be in. In the 6 – 7 years I’ve been going there, I’ve always tried to be very good about letting her tell me when the items will be ready rather than setting any particular time that I need them so that I can save the quick-​turnaround requests for when I really need it, and in the past, that’s worked fine. This time, I explained that I absolutely needed the item in a short timeframe, so I really needed to know when the seamstress would be there, and the other employee basically yelled at me, saying that it wasn’t her problem that I had such a short-​turnaround, and while that’s true that it’s not her problem I had a short timeframe, what I think was reasonable for me to expect was that she could tell me WHEN the seamstress would be there so I could plan accordingly. I don’t know how they think they can run a functional tailoring business when it’s a game of roulette as to when you can find the tailor.
I am sad to say that after years patronizing this business, I will not be back!

Since it’s been a few years, I’m updating my review. My husband and I continue to go to Cupid Cleaners because of the deal with his apartment complex. Positive: Cupid did a wonderful job cleaning my lace wedding dress and removing most of my spray tan stains, which enabled me to sell it. That deserves an extra star. The negatives: my winter coats, dry clean wool pants, and every single one of my husband’s dress shirts have shrunk in length considerably. The cost of continually replacing dress shirts outweighs the discount we receive, and when we move in a month we will not be back.

I started going to Cupid a few years ago because of the Unilocal rating and because it’s fairly close by. Over the years, it’s really deteriorated and I finally had to go elsewhere. Simply put, I don’t think they actually clean the clothes. Time and again I would get my clothes back and they were the same. The same smudge was always there. Their prices are high and their sewing is terrible. I had to leave after they incorrectly hemmed my pants and then refused to fix it. There are a lot of cleaners, I have yet to find a good one. It’s not Cupid though.

This is the best dry cleaner I have ever used. They are highly professional, organized, and thorough. They log everything you drop off, and I’ve never had any missing or misplaced items. If they encounter any stains, tears, or damage, they call you to discuss possible remedies. Their people are very courteous and focused on customer service. And our clothes look great — clean, sharp, well-​pressed, and never a damaged or missing button.
Last week, one of my dress shirts came back with a bright «valuables inside» envelope attached. In it was $ 80 in cash that I had left in the shirt pocket. I thanked them profusely, and their matter of fact response was along the lines of «of course, that’s just how we work».
I’d give them 6 stars here if I could.

I have used this dry cleaners on and off for the past 10 years. On my last visit, I left several items to be cleaned one of them being a winter jacket with a belt. I had asked the attendant if I should take the belt off the jacket but she told me no need, they will clean the belt too. The belt was ruined — the buckle was busted and the material covering the metal separated from the metal. They offered to fixed it at no additional cost to me (really, as if I should pay for their mistake). After over 3 months of chasing my promised «replacement» (no return calls, «manager not here» every time I stopped by) I got my belt with a newer, cheaper and absolutely not appropriate buckle replacement. The new buckle does not close properly forcing the post to stick out. I showed the manager that this replacement was not right, and he asked me if I wanted my original (busted) belt buckle back on the belt. Of course not, it is ruined. Needless to say, I will not sponsor this business anymore for eco-​friendly they might be, customer and clothes friendly they are not!

Ruined my clothes! Do not go here. Knots on clothes from scrubbing stain. Go to eco cleaners on lee highway!

I’ve lived in Arlington for a few years and this is my 4^th dry cleaner after a few horror stories with other cleaners. I’ve been going to Cupid Cleaners for about 6 months now and they’re solid. Reasonable prices, quick and thorough dry cleaning, and convenient.
Whatever you do, DO NOT get anything adjusted or hemmed here. I dropped off a suit and was scheduled to pick it up on a Saturday. I forgot about the ‘after 5pm’ note (they close at 6PM on Saturdays by the way) and showed up at noon to pick up the suit. Guess what — the suit was not ready! I realized that they had about 5 hours to finish hemming the suit that I waited a week and half for.
Fast forward to now, as I’m writing this review I’m sitting here with a hole in my pants (even worse, the bottom portion) at work! I just happen to be wearing the same suit and pants I picked up from Cupid Cleaners that Saturday. Sorry, you lost a star because you provide a crummy hemming service.
If you go here, stick to the dry cleaning only.

Great little cleaners. Have never had a problem with them ruining something of mine though I have had this problem with other dry cleaners in the area. They are a bit pricey — but I am willing to pay for their «green» dry cleaning. Also, you can get 1 day dry cleaning for no additional cost!

I’ve lived in Arlington for a few years and this is my 4^th dry cleaner after a few horror stories with other cleaners. I’ve been going to Cupid Cleaners for about 6 months now and they’re solid. Reasonable prices, quick and thorough dry cleaning, and convenient.
Whatever you do, DO NOT get anything adjusted here. I dropped off a suit and was scheduled to pick it up on a Saturday. I forgot about the ‘after 5pm’ note (they close at 6PM on Saturdays by the way) and showed up at noon to pick up the suit. Guess what — the suit was not ready! I realized that they had about 5 hours to finish the suit adjustments that I waited a week and half for.
If you go here, stick to the dry cleaning only.

Our apartment down the road on N Washington has a deal with them so we have our clothes dry cleaned and delivered to our units.
However, the other day I went into the cleaners to pick up on my own. I had a silk shirt that had stains irremovable from just dry cleaning. They called me ahead of time to ask for permission to hand wash at no extra charge. I got the shirt back and it is like new again without fading the color.
Friendly staff, prompt, great with communication. So glad that our apartment building uses them.

I have used Cupid Cleaners for the past year mainly due to them being extremely close. The first time they showed a rip in my shirt, I assumed it was my fault. The second time it occurred, they apologized and offered to give me the price of the shirt in store credit. I was disappointed but I didn’t like the shirt so I accepted. The third time it occurred, I knew enough was enough. With so many cleaners in the Clarendon/​Ballston area, do not waste your time here. They are subpar when it comes to cleaning stains and their prices are higher than you can get elsewhere.

We have been using them for over ten years. Never lost a single piece of clothing. Never harmed a single garment. Prices are a bit high but sometimes you get what you pay for.

I don’t have a reason to not give them 4 stars, other than that they close early. 7PM! I always say «no rush» when they ask when I need my clothes by because it’ll be til the next weekend.
I started going to Cupid when I lived a few blocks away. I moved to S Arlington and kept making the trek, mainly because it was super convenient right across the street from Giant. Could drop off/​pick up and grocery shop easily. Then Penrose opened and I tried the dry cleaner there, big mistake. Not only were the two items I dropped off extremely itchy the first wear (and subsequent few wears) but they shrunk my pants. Back to Cupid! I trust the women there to always have my clothes done and point out stains I didn’t even notice (sorry for partying? should be past tense, I’ve been hermiting lately). The stains don’t always come out and the hanger has a little note «We tried» — which sends me on a search to find the stain that I can then never find. Anyway, I don’t know, prices are reasonable and my clothes are yet to come back with any flaws.

They lost my clothes. I’ve been a faithful customer for 3 years, even after I moved away from Arlington, but they lost my clothes. I went to pick up a few pieces last month and after disappearing and making me wait 10 minutes they asked if I could come back in a few hours. I came back – then they asked if I could come back another day. Seriously? I left a number instead. The manager calls a few days later and says that they can’t find them but if they do then it will of course be free of charge. I would think so.
More than a week later they find my clothes – they had given them to the wrong customer who had a large order and they lumped my order in with theirs.
I picked up my clothes and walked out. An associate runs out and stops me at my car to tell me I did not pay. Really? I told her that they lost my clothes and the manager already told me they were free.
I don’t have any incentive to go back. They were ⁵⁰⁄₅₀ on stains but the seamstress was decent.

hit or miss. Sometime they do a good job and sometimes they mess it all at once. Missing buttons is normal. But to switch the price on me — because they have decided that my regular shirts are the blouses (wtf???) need to be dry cleaned instead of washed and charge me 3 times more is ridiculous. They did grant a regular price after i complained about it though. And apparently there’s a credit card minimum.

I’ve been going to Cupid Cleaners since I moved here in February. They’ve always been pretty prompt. Last time, they pointed out a rip on my shirt’s sleeve that they claimed was there when I brought it in… yet, still decided to clean it anyway. The employee offered that they could «patch it,» which obviously does me no good on a very nice shirt. Lo and behold, two more of my shirts were torn in the same place. I informed the employee that I did not tear these sleeves on my own, and she simply said that I did. Now, I’m out three of my nicest shirts. Stupid Cupid

My husband is very picky about how his shirts are pressed, and after trying several cleaners, we are both happy with Cupid. They don’t make me unbutton all the buttons (as some other cleaners have asked); they will quickly and without protest fix any broken buttons (which has happened only very rarely on older shirts); and as I go usually on the same day/​same time, they remember my name and have my order ready often before I even walk in the door — a nice touch! The shirts are always nicely pressed and without odd pressed-​in folds, as I’ve experienced at other places.
When I have had stains that require extra attention, they do the best they can with regular procedures. Then, if needed, they ask me if it is okay to try harsher procedures, and make sure I know all the potential consequences. Sometimes the harsher procedures work, and sometimes they don’t, but I’ve never felt like I was blindsided after a cleaning.
The fact that they’re environmentally-​friendly is just a bonus.
PS They only accept credit cards for sales over $ 10 (about 6 men’s shirts) so sometimes I’ll pre-​pay my next order so that it’s over $ 10.

After moving from Boston, where I was spoiled with a dry cleaner down the street with great prices and service, I was nervous trying cupid after seeing so many bad reviews of other places.
First off, the service is pretty quick. People complain about the prices, but I find that under $ 2 for shirts with 1 – 2 day turnaround (No extra charge) is CHEAP, although $ 5ish for pants is not expensive, its pretty normal.
Whatever on the eco friendly — it’ll add to my conscience but not to my quality of cleaning. The shirts came back clean, no press lines, stiff collar, and so far no crushed buttons.
Hours are good, service is good, wish they had afterhours drop off or VIP program. But seriously, good enough for me.

I have tried a few local cleaners ever since I moved back to Arlington (2 years ago now). I dearly miss Vienna Valet (
)
But I think I have found my new love at Cupid Cleaners! Love the fact that they are organic and no Chemical Odors in clothes — a BIG Star! Also the clothes dont get misshapen and feel fresher too.
Only thing against them is the higher prices — but they are worth it for all our expensive and fragile clothes!