CVS Pharmacy

This CVS is down the street from my house, thus the only reason I opt to refill my prescription here. I dropped by earlier this month to refill a monthly, one that has been in the CVS system for over 6 years now, only to discover that night that the pharmacist swapped out my medication (already a generic!) for a different generic. 100% not ok. I realize that this is becoming a more standard practice, but it is not without consequence to the consumer. By the time I realized what had happened, the pharmacy was closed and I was left with no option but to take the pill given its time sensitive nature. It has been 1.5 weeks of daily use/​Hell, and I have experienced multiple negative side effects that I absolutely attribute to this other generic. Upon further research, I’m not alone in this assertion. The chemicals may be the same, which I anticipate is the excuse I’ll be given once I address the issue in person, but the manufacturer, environment and inactive are completely different. My anger stems not from the medication itself, but the fact that I was not asked, given ANY advance notice, or even informed by the pharmacist upon pick-​up! It’s simply not acceptable. When I called to ask if they stopped carrying my regular generic, thinking this would be the ONLY possible explanation, I was told yes – they still have it! Unbelievable. It goes without saying that I’ll be receiving my regular generic next month, but not before suffering through this other crap for another 2 weeks.
Moral of the story — double and triple check all of your prescriptions before leaving the store. There is honestly no telling what you could end up with otherwise. Or bypass this CVS entirely – likely a better option.

If you are going to operate a business in America, you need to have people that speak ENGLISH dealing with customers. Speak whatever language you want in this country, I enjoy cultural diversity as much as the next bleeding heart liberal, but if you are going to work in customer service you have to speak the freaking language of your clientele. I’ve NEVER experienced a more unprofessional environment than this CVS. I’ve been using CVS pharmacies for over 15 years, and I will be moving my prescription to the RiteAid across the street tomorrow and discontinuing my business with this store and all other CVS locations entirely.

Warning to other customers: Advanced Towing, a well-​known aggressive towing company in Arlington, has a spotter who operates in this lot. I just got towed because I stepped out of the lot and onto the sidewalk. I walked about ten feet down the sidewalk to look at something that was happening in the street, for about 30 seconds, then went inside the store to shop. When I got back, my car was gone. The spotter apparently takes a photo of anyone who steps off the lot, and that is considered legal proof. The store does nothing about this. They need to put up signs warning that if you literally step onto the sidewalk, you are fair game for Advanced Towing, and out $ 135, plus the cab ride to get your car back. If you do shop here, do not step foot on the sidewalk.

I really don’t have high expectations for a CVS, if you’ve been in one, you’ve pretty much been in them all. However, since this location is close to my apartment, I’m here a lot more than I’d care to admit. Another thing that I hate to admit is my obsession with Glade Plug-​Ins – legit obsessed. So, one of the many reasons that I frequent this CVS so often is for their awesome assortment of Glade Plug-​Ins! Hello, variety!
I’ve also thanked the high heavens for their makeup aisle on a many last minute freak out/​where is my eyeliner/​who stole my mascara moments. The makeup section offers an array of shades and brands, so there’s a little something for everyone. I’m a girl who lives for a fierce beat, so a bountiful makeup aisle is enough of a reason for me to visit this place again and again.
One of the other reasons I love this location is because of Margarita! Every time I go in, I look for her and can count on an enthusiastic hello and some words of encouragement. She also has a beautiful singing voice, and you may be lucky enough to be serenaded while she’s stocking the shelves. I love this CVS, and the only reason I didn’t give 5 stars is due to lengthy checkout lines. Typically, the self checkout is the only way to ring up your items, and that can take awhile if you’re behind someone who isn’t too familiar with the process. Otherwise, it’s ****Flawless.

Horrible customer service. Pharmacy doesn’t care about patients or business. Went to simply get some Claritin which requires ID. Pharmacist was standing there with the window open and said «we’re closed, can’t help you». All the motherfucker had to do was check my ID and hand me a box of Claritin; it’s not like he had to fill a prescription! Lost my business FOREVER! Some people don’t belong in the medical profession… Period

Very decent cvs.
Plenty of parking is a plus around this developing area because parking seems to be hectic.
Store is highly organized but not fully stocked. Signs are easy to navigate to find your items. They have 3 self checkout lanes and 1 – 2 cashiers open so the lines go pretty quickly although it may seem like a long line there.

The pharmacy can be a mess, especially when they’re busy. I’ve had to wait for prescriptions I was told were ready and jump through hoops to figure out insurance. In the end though I have finally gotten what I needed, but it’s been a challenge.
The rest of the store is okay as long as you’re there off peak (i.e. commuter time). They can get slammed both at the register and self-​checkout kiosks which inevitably get clogged up by people who don’t know how to use them. Go in the middle of the day when there’s hardly anyone there though and it’s not too bad, in fact cleaner than some of the other CVS locations nearby.

Nader is the worst pharmacist at the cvs location. I came up to the counter to pick up a prescription not only did he make me wait 5 minutes but he told me the two other people sitting in the chair had to come before me since he has just made their prescriptions (I called mine in two days ago for fast acting service– the in and out type deal.) Its rude and the worst type of service. Everyone is sick. Just because you said the other girl had food poisoning doesn’t mean you can judge the severity of my own illness and not give me the service that I deserve. Just know if you see Nader working just know you will receive the worst type of service.

I don’t really go here much anymore, but I went twice in a week (once for a friend, once for myself) and I think the pharmacists have gotten dumber.
They called my friend to tell her that her medication didn’t exist. We have the same doctor and she is the best PCP in the world, so she would never make a mistake like that. My friend described what her medication was for, and I knew exactly which medicine she was waiting for. I had to go with her, in person, and argue with the pharmacists until they found it. Of course, they had to order it.
Then, I had to go to the best PCP ever. I didn’t tell her about the incident with my friend, but I did mention that I hated this CVS. However, I was injured and location wise, it was the best option. I show up to this CVS about an hour after my prescription was electronically sent, and the same three pharmacists swear they haven’t received it. I walked (hobbled, due to said injury) out.
Three hours later, I get a call saying my prescription is ready.
I’ve been to some awful CVS stores (Skyline with a pharmacy line that stretches to the front end and Landmark that doesn’t stock birth control), but I still can’t get over how bad this one is.

The pharmacy is fine.
If you are looking to grab some food quickly, just go to Giant in the building beside/​behind it. I’ve made the mistake of running into CVS to grab bread or burger /​hot dog buns and found none. Maybe CVS generally just doesn’t stock them but they have croissants… go figure.

I go to this CVS about once a week, and I’m sorry to say that most of the reviews on here are pretty spot on.
The good: for a convenience store, they usually have everything that I need when I don’t feel like parking in the nearby garage to go to Giant. I’m almost always greeted by a staff member as soon as I walk in the front door, which is great!
The bad: this place is usually packed. The parking lot could use some TLC and maybe they could empty that trash can outside every now and then? It also seems like they really don’t want their employees checking people out (they always make people use self-​checkout). I don’t mind using it, but I almost ALWAYS need assistance from an employee during my check out (checking ID, verify a coupon, etc.). It seems that most of those times, an employee is nowhere in sight.
Two out of five stars for the crowds and spotty customer service delivery.

CVS is the worst store in America! the sell items at different prices, very irresponsible when they put price tags on!!! when you want to return they ask way many things that they try to make it impossible to return! customer service is poor at this store!

Self checkout is the only way to go. Otherwise, this isn’t the most helpful CVS. So, I get what I need and get out as quickly as possible.

Every single time I visit this store to fill a prescription there is an issue. It is not there, the computers are down. It’s ridiculous.

Its be awesome if the effing pharmacy would warn customers of their weekend hours. I’m starting to hate Arlington.

WORST SERVICE EVER!!! I dropped off a script for my son told the tech I was waiting. After 20 minutes I approached the register and he told me they are still working on it. After another 10 minutes (he noticed I was getting inpatient) he told me they they are still working on it. I asked how much longer and didn’t get and answer. Finally after another 10 minutes he lets me know it’s ready. Forty minutes for one script and it wasn’t even busy. I certainly wil not be going back to that store.

Awful. First they told me my prescriptions that he ready and then they said it will be ready until the next day. When I give them my insurance information the first baby said it wasn’t good enough and then when I called the insurance company they said it was good enough so CVS has no idea what they’re talking about. Then today when I picked up my prescriptions they completely got it wrong.

I can’t echo enough the comments of others, particularly Charlotte M. This store is dirty, the employees are rude, and the merchandise all looks like it has been backed over by the delivery truck. All customers are directed to self-​checkout (probably a blessing) by an employee who barks orders at the customers as if they were cattle.
But let’s talk about the pharmacy. I recently had the doctor call in a prescription to this store, and when I arrived to pick it up, they didn’t have it in stock. The guy behind the counter told me they would order it and call me in 24 hours. I had no documentation with me so they must have received the prescription. You’ll be shocked to learn that I never heard from them again, so FIVE days later I called to check on the order, and the rude, impatient tech (who kept interrupting me) claimed that my prescription was not in the system. She told me they could order it and have it in 24 hours (sound familiar?), and when I asked what to do in another five days when they again had no record of their order, she put the rude, impatient pharmacist on the phone, who also kept interrupting me. She also claimed that I was not in the system, and accused me of having the wrong store (my own skill in correctly reading an address aside, I was holding the business card the other pharmacist had given me while I talked to her). There was no solution suggested: I guess I was supposed to conclude that my doctor would have to call it in again. I told her I’d have my doctor call it in to another pharmacy, and hung up.
This store is utterly beneath contempt. While I used to be okay with grabbing a quick essential there since it was the closest one to my home, from now on I won’t buy so much as a roll of toilet paper from this dump.

Methinks this CVS is by far one of the crummier ones I’ve been in. Too bad it’s close to my house & is better than Rite Aid/​Eckert/​one up the street.
Dirty inside, dirty outside. Institutional pharmacy waiting area with the storage room door always open.
EXPIRED items on the shelves. Seriously. I found 15 first-​aid sprays 6 months expired!!! I told the male manager-​on-​duty who didn’t even acknowledge my concern about safety or efficacy of said product. Nice
As for the pharmacy, the main pharmacy tech is rude, impatient & arrogant; she doesn’t know a lot about newer meds either. The pharmacists are ok unless you have a legitimate question then, google it dears.
Of the Rx’s I have filled here, about 45% have to be special ordered and these aren’t weird, esoteric, uncommon meds– no, just plain ol’ ones. And when they don’t have the med you want, the tech has been utterly unhelpful about helping you figure out who MIGHT have it.
Just poor customer service.
Dirty carpeting & tile.
Dirty counters.
Dirty pharmacy waiting area.

The store is unkempt, the service has gone downhill and I hate being forced to do self check out. I’m so done with this store!