Drs Gentry and Coutin & Associates

Best Dentist I’ve ever been to!!!
Loyal patient for over 10 years.
Personable, Professional — great office staff.
You can’t do better!!!

We have been going to this practice for almost 15 years. By now, Dr. Countin, Dr. Gentry and their staff are like family. They are very thorough and accommodating to our needs.
Our daughter is on inmunosupressing medications which requires very detailed care. The clinic worked with her medical team to learn all the nuances of working with her to ensure that she stayed healthy. Often, they would schedule her first thing in the morning to ensure that she is not exposed to people in the waiting room.
I am giving this practice five stars. I regularly spend 5 – 6 hrs a week visiting doctors with my daughter and know what it takes to make professional, caring and successful practice. They got it!

Dr. Jeanette Coutin-​Gentry is an amazing dentist! I did a dental cleaning and cavity filling with her and the experience couldn’t be better. She explained the process very thoroughly before and during the procedure. It was obvious that she’s very detail oriented and cared about her patients.

This review is strictly for Dr. Jeanette Coutin-​Gentry. In a nutshell, she is the most unprofessional service provider I’ve ever dealt with. She’s not detail oriented, rushes through appointments, is always «late» to something and her professional and personal life is all that matters to her, meaning, she will do what she wants without any consideration of your time and needs.
After a cleaning (which went great by the way, no complaints there — the dental hygienist was very thorough), Dr. Coutin came in to check on me. The check consisted of her *looking* at my mouth, not checking for any abnormalities, taking a split second to look at my xray and inform me that I’m good to go. Initially, she is very friendly, but the second she gets your business, she’s on to the next. With her work ethic, I’m shocked that she is still in business, if you’re thinking of going to her — run the other direction.
Dr. Coutin repeatedly informed me that she is a very busy woman (runs two businesses and has 4 children). Although, I understand and try to sympathize with that, it is not relevant to our patient-​doctor relationship. I did not appreciate her using this as an excuse to not honor or at least cancel our appointments. She was very unclear of when she was available and randomly suggested times for me to come in — over text message (!!!). Did not feel at all that she cared or at least Thought that I might have a life outside of my dentist visits.
I should add that I am the EASIEST person to deal with, it takes an enormous amount of stress to get me to write a review like this. I’ve given Dr. Coutin numerous chances, just to realize time and time again that she was extremely unprofessional and self-​absorbed.
My experience with Dr. Coutin could have been exponentially better if only she would have been professional, communicated effectively, scheduled appointments and honor them, and at least act like she cares about other people’s lives and schedules besides her own. It’s a bummer we didn’t work out because she did offer a great deal on Invisalign (perhaps a red flag), and is walking distance from where I live… oh well!

I switched dentist, because of the obnoxious (may not be the right word) assistant. Telling things as if they were the expert. And also, the equipment is really outdated. I went to a different dentist and they found out some inflamation on the tip of the root. Considering i had a root canal on that tooth, I dont feel a thing, at least for the moment, and Dr. Gentry’s assistant told me that i need that to be crowned, knowing very little what’s going on underneath of that root. Will stick with my new dentist from now on.

I recently went to Dr. Gentry for a cleaning and check up and had an overall positive experience. I had to wait about 15 minutes past my appointment, but because I went a few weeks before the end of the year I feel like everyone is trying to use those insurance benefits before January, so I shouldn’t have been surprised. The hygienist was very nice and professional, and did a great job. The only thing that I found disappointing with the dentist was after looking at my x-​rays he asked how my wisdom teeth were… I was very confused as I had them taken out about 6 years ago. He didn’t believe me until he took a look for himself, which proved I do not have my wisdom teeth. Because I didn’t need to have any real work done I didn’t let the wisdom teeth confusion become a big deal, but if I ever do need something I may be skeptical.

I’ve been getting cleanings every six months for decades. That’s because every dentist I’ve ever visited has sent me a reminder to keep me on track. Dr. Gentry — no reminder — I missed my first cleaning in, oh, I can’t even guess how long. When I called — not even an apology. Aside from that they are expensive.

What happened to this place? I picked Dr Gentry when I needed a root canal, because he assured me that his office was gentle and not judgmental. I don’t like going to the dentist, and my teeth are bad – I tend to avoid the dentist altogether when there’s someone there judging me. The first two visits, in 2011, were fine. They took into account the amount my insurance would cover, and really worked with me to make sure I was comfortable.
But this time, I had a toothache. I did not get to see Dr. Gentry, and instead saw Dr. Coutin. She glanced at my xrays – not even the large size, but the small size – and just declared, «Root canal.» And even though I had gotten one at this office already, gave me referrals elsewhere instead of doing it herself. Then the assistant gave me some tips for talking to the endodontist which I could barely understand, and insisted that I come back after the procedure.
Not only that, but there was some confusion with my insurance. I was told that I had to pay out of pocket, and that the assistant couldn’t check with the insurance company I had on file because, «The girl who knows about [insurance] isn’t in today.»
The worst part is, after I got my teeth cleaned and my xrays were being cursorially examined, two separate women saw fit to TSSSK me, saying, «See? THIS IS WHAT YOU GET.»
You know what I’m going to get? A different dentist. :P

Big fan of this dentist after a few years. He has worked on cavities, cleanings, etc. my wife also loves him. The location is great near the metro of courthouse plus plenty of free parking which is rare for the area.
I tried around 5 different dentists in Arlington/​Alexandria and he was by far the best. I also had some issues with cavities and a root canal with one dentist and needed dr gentry to fix which he did amazingly well. They even have Saturday hours with other dentists and for cleanings.
Prices are the same as all decent dentists in the area.

Horrible experience. Told me I had three cavities and had to replace older fillings which weren’t «done right.» This practice charges $ 680 per filling. Most other dentists in the region charge about $ 300. Tried to completely rip me off. I went to another dentist and he told me that my older fillings were fine and that I only had one cavity. Do not trust this practice!

I know I’m not alone in hating going to the dentist, but when my husband found Dr. Gentry, he assured me that my visit would go well. He is so kind, as is his staff, and takes the time to explain what he is going to do, AND make sure the patient is okay throughout the process. On top of that, he’s great at what he does! I waited way too long to go to the dentist, but I’m glad I found Dr. Gentry to get all of my work done.

I have been going to Dr. Gentry for several years since moving to the area. In addition to having the friendliest staff of any dentist I’ve ever used, Dr. Gentry’s work is outstanding. He managed to save a tooth I had broken years ago in law school after the first crown (done by another dentist) broke off and took almost the entire tooth with it. I highly recommend anyone looking for dental care in the area pay him a visit!

I was extremely disappointed with the service I received at Dr. Gentry’s office. I have not had a cavity in over 15 years and practice good oral hygiene. His dental hygienist said that my teeth looked good, but when the dentist actually came, she barely looked in my mouth, and immediately said that I had «five or six cavities.» I was skeptical, particularly when the hygienist told me that the total bill would be over $ 5000 and would require four or five follow-​up visits to do the required work!
I ended up seeing another dentist for a second opinion, and was told that I do not have cavities. As such, I can only assume that the dentist whom I saw at Dr. Gentry’s office was lying to me in order to generate thousands of dollars of new business.
In my opinion, this office should be investigated for fraud.