Durbin Family Practice

This doctor (Dr. Sherrill Durbin, D.O.) and her staff are awful, let me tell you. Healthcare providers and their staff should not treat patients differently because they have government low-​income health insurance, but this office does. The doctor is dismissive, sometimes rude, and obviously has low expectations when it comes to her staff because they are lazy, rude, and they often lie. Let me be honest concerning my own usual conduct there, I can truly declare that all of the time I try to be nice and sweet to them in hopes that they will help me, but they don’t want that. Today, I just had it with them and told a specific Hispanic female staff person what I thought of them. She argued that they do take care of me, told me that she would ask the doctor to come in, and slammed the door on her way out of the exam room. She slammed the door! How unprofessional is THAT?! This particular (she never wears a nametag) Hispanic female staff member there lied to me today and was very immature and mean to me; let me describe her – she has dyed highlights in her shoulder-​length hair, brown-​colored penciled-​in eyebrows, and is of short, medium build. She is the reason why everyone should review doctor’s offices on
before they decide which healthcare provider to go to… I visited today, but I was a little late because of some confusion due to construction work around their office; when I arrived, the icy staff member there coldly informed me that she would have to ask the doctor if he still wanted to see me because I was late. The locum tens doctor has told me the last time I saw him that they were late opening the door, this must be a habit for them, which additionally is very unprofessional. (There was only one other patient waiting in the lobby, so why was it even a big deal?) When I was finally called into an exam room to wait some more, I informed the staff person there who let me in the exam room (the abovementioned Hispanic female) that she had made a mistake a few months ago regarding a referral I needed in order to see a specialist; more specifically, she had certainly given me the wrong information (as usual) about the referral when she told me that it doesn’t expire when it does. I found out the hard way. When I told her that I often receive different stories from their office, the runaround, and that I feel mistreated, oh, she really didn’t like that-​she became defensive instead of taking responsibility for her actions. I had it and I decided to go back out into the waiting lobby and I complained to other patients in the room, to anyone who would listen to me. Yes, this may be a little disruptive, but I have put up with so much garbage from these people for the last time, that I think that others should know how this doctor’s office really is. I brought my daughter with me to the office (because I am hard of hearing, and I need an advocate) so she is my witness to this misconduct. My daughter told me that after I had gone out of the exam room in the lobby, (she remained behind in the exam room to wait for the doctor for me) that she saw the same girl prowling around, slamming doors, and that that same exact Hispanic female staff person sneakily walked into the office manager’s office next door, looked at my daughter to see if she was watching or not, (but my daughter still saw her do it anyway, but quickly turned her head away as the staff person went through the office and shut the door) and then went inside for a moment. She then emerged from the office manager’s office (which WAS vacant otherwise) with something in her hand. Then, she went out to the lobby, retrieved the other patient and whisked the patient away who was listening to me talk to them so that they wouldn’t hear what I had to say. Then my daughter told me that that same Hispanic female went back into the exam room where she was waiting and watching all this, handed her a letter supposedly from the doctor, and told my daughter that Dr. Durbin had supposedly mailed out this same letter on 9÷11÷2015 to me, dropping me as a patient. The letter is dated 9÷11÷2015, but it looks like it’s photocopied, and since it has been a week already, I never received this letter! I believe this young lady was lying to my daughter, she just wanted to get rid of me, so that’s why she went into the office manager’s office because I think that she was just typing/​printing up this letter inside there out of our view right there and then. What is LIAR SHE IS. She then told my daughter in the exam room that the doctor did not want to see me today if I was going to be disruptive like that. My daughter simply said, «Uh, OK, I’ll let her know,» and the girl said thanks and that was it. We left promptly, and did not linger there for very long, just a few minutes to gather ourselves before we walked out the door. This is the kind of thing I have dealt with for a long time, and the staff there is truly in adequate and they are lazy and EVIL!!!

The only nice person working was a guy at the front desk. So rude and unprofessional. They were messing around in the hall and using unprofessional language and left me waiting for so long. They were cold and un caring.