Ecm Fram

WARNING: YOU WILL BE SORRY IF YOU TRY YOUR LUCK AND USE THIS COMPANY THE REVIEWS ARE ACCURATE
I saw the star rating on Unilocal before I did business with this company, but decided to chance it and see if they were wrong. I find that when it comes to auto repair work people can sometime have expectations that are out of line.
Boy am I sorry I did now. The reviews are correct this company is one of the worst I have dealt with in years.
Called and told them the Body control computer (bcc) I had and asked if they could repair it and got a quote of $ 695
Filled out the online request form to mail with my bcc requesting a rush job (1 – 2 business days) for an additional 20% and overnight shipping (approx $ 100).
Shipped it to them overnight at a cost of about $ 100
Got confirmation they received the unit the next day and filled out some paperwork. Reminded the employee that I had requested a rush job with over night shipping. She said she would walk it to a tech right then so they could get started.
Called after about 3 days when I had not heard anything was told a tech would call me back. They never did.
Called every couple of days for the next 2 weeks and was told either they would check and call back (which they never did) or that it would likely be tomorrow.
After 2.5 weeks finally got an invoice by email. Paid it the next day even though they charged me $ 100 more then the quoted amount.
They shipped my item ground shipping not overnight as I had requested.
Got the bcc back 3.5 weeks after I had shipped it to them. And guess what nothing had changed all the stuff that did not work before still did not work.
Sent them an email about it they did not respond.
Took it to dealership they said the bcc was bad so I had it replaced.
Called a week latter talked to some who told me they would ask their boss about it and get back to me. Someone called and said that if I sent them a report from the dealer saying the computer was bad they could probably get me a refund.
sent them the report they told me to send the bbc back to them and they would try again. But it was too late I already had the dealership replace it and keep the old one as a core, plus I don’t have any use for an extra bcc.
Explained all this to Chris who is a manager he said the best he could do was an exchange. Then asked for another 1.5 hours to see what he could do.
Chris never called back
Deputed the charge on my credit card.
LONG AND FRUSTRATING ORDEAL OVER THANK THE LORD.

Con artists are what they are. My truck was running but kept going into limp mode, so i send it in and they charge me 1091.35, they worked on the ECM for 50 minutes according to paperwork they swnt back. i had a licensed mechanic shop install the ecm and now it will not start at all due to ecm failure as read off of the code scanner. They REFUSE to HONOR their «warranty» and wont even budge on their price after i sent it in a second time. I found an ecm for 4 DOLLARS MORE than what they charged me, i should have just bought a new ecm. These people are scammers, do NOT honor their advertising and they are OUTRIGHT LIARS. Asked for their manager and they said that they would call me back, and i am yet to talk to the manager. They try to tell me the truck is burning up ecms when THE TRUCK RAN BEFORE I SENT THE ECM OUT! And they try to say that their bad reviews are from competitors, what a joke. The negative reviews are from honest customers like me who have been scammed out of THOUSANDS of dollars. If it was worth my time and money i would sue them for false advertising and im still considering doing just that. t

This company is a complete scam and the single positive review (Cheyenne Z.) is the company’s «lawyer» that happens to have the same last name as the manager/​owner (Michael Z.).
We placed an order with ECM Fram on 4÷6÷2015 for a Detroit Diesel ECM with part number P23519310 ($ 1,615.58 including shipping) and stated that we would only purchase the part if we could be guaranteed delivery the next day (4÷7÷2015) for a scheduled installation. The company required MONEY ORDER ONLY, which was a major red flag that they were operating a dishonest operation. The delivery arrived on 4÷7÷2015, but it was the incorrect part (P23516923), so we needed to find the part locally from another vendor in order to complete the installation.
When I called ECM Fram today to explain that we needed to return the incorrect part for a refund, the manager/​owner, Michael, stated that they have a strict «No Refund Policy» and that it was in their terms. I re-​read all the terms that I received and that were available on their website, and the only refund terms available were:
«Refunds & Return Policies This is an electrical part. If you have any questions about this part, please email or call us before you buy. If you order the wrong part we will make an exchange if you pay shipping. If the part is returned within 14 days we will accept a return minus shipping and programming charges. Click here for more details on returns.» (I’m sure they’ve changed/​removed these terms by now)
I pointed out that I did not order the wrong part, but rather received the incorrect part and that I no longer have a need for a replacement. They answered that they sent notice of the no-​refund policy with the delivery of the actual item, which states «Once a customer accepts the shipment, there is absolutely NO REFUNDS allowed, only replacement warranty will be issued.» I, of course, never complied with that policy beforehand, and could only have possibly read it after accepting the shipment, which renders it totally unenforceable. They are saying that they absolutely will not provide a refund, only an exchange (which we have no need for whatsoever).
This company will steal your money like they have have attempted to steal mine. We are pursuing legal action and we’ll definitely get our refund (and we’ll pursue legal fee reimbursement), but I felt that others should be warned of such a dishonest, lowly business.

Found them on Ebay & was redirected to their web site for info.& payment. Paid with CC & shipped units & waited over a month & received an e-​mail that they were done. No diagnosis, no estimate prior to «repair». Asked for diagnosis & was told «the power supply was noisy». Asked for a detailed diagnosis & was told that the information remains their property & would not divulge & then wanted to surcharge for CC or PayPal use. Next they claimed they were unable to process CC because of system problems. They wanted a direct deposit. This company has a new story & excuse with every e-​mail.
Warning!!! Do not do business with this company!!!

My truck broke down due to a problem with the ECM. Called around the area and even neighboring states for pricing and everywhere else quoted me an average of $ 800-​$ 1,200 to fix.
Called these guys, they did it for $ 650 with less than a 24 hour turnaround time and great service. Works perfectly and will be recommending to all my buddies.