Freed’s Home Furnishings

WORST customer service EVER! Filed a claim on the 5 year warranty we bought when we bought our furniture in 2011. August 4, 2014, we filed a claim. It is 10÷18÷14 and it’s still not fixed. Our mechanism broke on our recliner. Have made several calls to Freed’s to get the same story «Sorry, the ship hasn’t sailed from China, and won’t until they have a full container». We are told EVERYTIME we call it will be another 4 to 6 weeks. Hopefully it will be fixed before the 5 year warranty runs out.
BEWARE– if you buy from Freed’s, they DO NOT care what happens to your furniture after it is delivered. It WILL take forever for your furniture to get fixed. Oh, make sure you ask to read what the warranty covers BEFORE you purchase it because we were lied to. The sales person told us the warranty will cover everything, even if you have a pet that scratches your leather, they will replace it.

Dear Mr. Freed, There are several things I wanted to let you know about:
1. We (my husband and I) have been in and out of your Arlington store
several times in the last couple of months. We have always dealt with Heath
Fry as our sales rep. We were honest with him and told him we were just
starting our look for bedroom furniture and would not be looking to purchase
til Mar/​Apr. He was always helpful and not pushy. We narrowed our search to
Weir’s and Freed’s and Heath was aware of this, again he was not pushy but
very helpful. On Sat. ³⁄₈ we revisited both stores and decided to go with
Freed’s (cost being our deciding factor). We realized we would need a
mattress for our king bed and Heath was very knowledgeable and patient as we
debated which mattress was right for us. Heath was quick in writing our
order, expedited our payment, and reassured us he was available to help in
any in the future. He seems to really care as he asked us to call him and
tell him when we recived our delivery. On the day of delivery, 3/​13, after
the delivery guys had left and my company was gone I was able to really look
over the furniture only to discover that one of the night stands was
defective (the drawer won’t open and it sets cockeyed). I needed to run some
errands so I just stopped by the store to tell Heath. He was quick to call
customer service for me. As I was getting ready to leave the Monday if I
did’nt hear from them. I soooo appreciate this kind of help, attention, and
aftercare. We will continue to shop Freed’s in the future and will suggest
the Arlington store, morespecifically, Heath, to our sphere of influence.
2. On the day of delivery, Duke and Fai (Fia?) on truck 5, were the
gentlemen who carefully delivered our furniture. These men were very
respectful, kind, and oh so careful with our new bedroom set. They even
offered to move a chest for me that was not part of the
agreement/​responsibility. I declined their help with it, but thanked them
very much. You have wonderful men working for your company and these 2
delivery men furthered the good experience we have had with your company.
3. We LOVE our bedroom set (Brookfield) and mattress set (Sterns & Foster).
The quality is excellent, the style is beautiful, and the pricing was
wonderful! (we were able to take advantage of a wonderful sale). We will
continue to look to Freed’s for our future furniture needs. AND we will
highly recommend the Arlington store to those that we know, more
specifically, Heath.
It is my hope in sharing this that the above mentioned employees will
receive some sort of recognition for their wonderful service.
Blessings,
Shelly