Gallery Cleaners

Awesome service, fairly priced, & great family who owns/​runs the store.

I do not suggest this place! Took several items and every single thing came back with new spots, not to mention I got a call a week later saying they had forgotten to give back a dress of mine. Went in for the dress and they had no record of it and said it was no longer there. Now I have stains on my clothes and a missing dress.

I’m giving this cleaners a poor review mainly because of the parking situation. Nothing special about the dry cleaners, but for peace of mind, I encourage everyone to go somewhere else where you don’t have to worry about getting towed. There is a tiny lot and the dry cleaner has signs up for 3 spots. The problem is that Advanced Towing hides behind the dumpster, waits for people to park and watches to see which door they enter. If they happen to go into the Dunkin Donuts right next door, they get towed immediately. In the fifteen minutes I was there, I watched Advanced Towing attempt to tow TWO cars after mine.
The issue is that the parking spots aren’t clearly marked. It’s so bad, it’s to the point that even the dry cleaning customers were running out with Dunkin Donuts customers to see if their cars were in violation. Noone seems to have a clue what’s going on. People naturally assume it’s ok to park in the unmarked spots since only three of the spots in the lot are designated for the dry cleaner. The only people this benefits is the towing company as they are more than happy to sit and wait for unsuspecting customers to leave their cars while they swoop in for a quick «drop fee».
When I complained to the tower that there was no sign saying I couldn’t park there, and the spots appeared to be free for a customer of either establishment, he bluntly told me there didn’t need to be a sign.
I don’t know about you, but whether you’re going for dry cleaners or donuts, who needs this headache. Avoid this spot.

I went here on the recommendation from a friend. I brought them a gray suit to be dry cleaned for a job interview I had the following week. I brought it in on a Thursday (job interview was on the following Tuesday.) The lady at the cleaners said that the suit would be ready in two days, on that Saturday. When I arrived she said that they were not able to find my garment and that I should check back on Monday. I called back on Monday, and she told me that they still couldn’t find my suit and for me to check back the next day (the day of my interview.) I ended up wearing a different suit to the interview and am STILL trying to get back my suit from them. All the other reviews seem nice, but my experience with them has been dismal.

Unfortunately, they were great a year ago, but in the last few months they’ve really gone downhill. It’s sad because they’re so convenient right in the Archstone, but I’ve had to take things back several times in the last few months. They’ve fixed the problems each time for free (which is why they got 3 stars instead of 2), but that’s just not enough when I have to bring the same shirt back more than once on multiple occasions.
My girlfriend also uses them and she’s never had any problems, so maybe it’s only with men’s shirts. But I’ve had broken buttons, dirt stains as if it was dropped and not cleaned off, noticeable creases, etc.
They’re so convenient, but I’m going to have to try someone else at this point. Who knows, though, maybe no one in this area is better. We’ll see!

I washed a silk shirt with towels and it came out covered in white fuzz. Had no idea. thought the fuzz would magically remove itself in the dryer.
The Korean couple here does such a good job, she removed all the fuzz herself with 7 lint roller sheets. god bless her. And it’s not just the silk shirt, everything comes back looking great, fuzz free, pressed, clean, new looking.

I really hate writing a bad review for this place; the people that work there are just as nice as they can be. First, they shrank one of my boyfriend’s suits. Second, the stretched my favorite sweater out so bad that it could almost be worn as a dress. I never confronted them, because, frankly, I just didn’t have the time or energy. I will never go back.

inexpensive for the area… i use them bi-​weekly… pick from my building’s front desk and return within 2 days… just don’t ask for heavy starch (which ever service they use to actually clean the clothes puts enough starch on everything)… stick to the basics… consider an expert place for anything other than shirts, pants, and suits.

I had such a horrible experience at Gallery that it warranted a scathing Unilocal as soon as I got home. Located in the 2201 Wilson apartment building next to the worst Quizno’s ever.
The sign outside promises «DRY CLEANING 20% EVERY DAY! ($ 20 minimum)»
After my previous dry cleaner shredded the buttons I figured I would try a new place out. Seeing as how I haven’t done dry cleaning in weeks, 20% seemed like a good perk. Miss Virgina 2002 adorns the wall with a signed photo thanking Gallery for making her dress so pretty. What better endorsement could you have?
I dropped off 4 pants and 12 shirts. They were promised the next day… not bad! Shirts were like a $ 1.25, not bad either. Pants were over $ 4… wawaweewa?!
So I return the next day, eager to see Gallery Cleaners’ handiwork. Luckily I am broke and the receipts were still about the only thing in my wallet. I told the woman my name and she goes to her receipt rack to look for my 2 slips. No dice. She proceeds to ask if I was even a customer because they don’t have receipts so there’s no record of me dropping anything off. Whip out the receipts… her method of now looking by the number involves shuffling the stack of incoming receipts on the table that she had already pored through and moving them slowly. Somehow she was going to miracle them to appear before our very eyes.
Next she told me something in a half Korean half English creole. Not catching it, I (politely) said sorry, I didn’t understand… so then she yelled at me that she was calling the «factory». She got no good answer from this factory so then yelled at me that other customers were waiting.
This is where Gallery Cleaners begins to shine. The next guy that came in hit the jackpot, they had his name on file! But it was only a temporary high… they couldn’t find his shirts either! Again, it was the factory or the customers fault somehow. Same deal with him, he was yelled at to move aside for a third customer. Guy three actually got his shirts, so he’s somehow made a pact with Satan for this luck.
After number three leaves and no more customers are coming through, dry cleaning lady gets back to us. Everything is blamed on the factory and she goes through the 10 receipts on her table again. Then she starts playing what I will call the name-​game. «This is you!» as she points to slip with a name that starts and ends with the same letter (ignoring the fact that my «new name» is about twice as long as my actual name). Note: I am not actually Roy from the office. We then went around the conveyer belt thing looking at all the dry cleaning. «This is you!» again at all of the men’s shirts with names that start with the same letter. Not seeing any of my shirts I was getting hopeless after 25 minutes in Gallery. «See this nice shirt!!!» as she tried to convince me a parcel of several shirts that may (or may not) have fit me were mine to take home. To guy with the dark blue Calvin Klein shirt at Gallery: you dodged a dry cleaning bullet.
She goes to some rack that hadn’t been looked at in the 30 minutes I was there and found my pants. I pay for those, at this point fantasizing about «cleaning out» Gallery and having them buy me 12 new shirts. Time to pay the pants bill. Since my total bill would’ve been $ 34 I asked her if I could still have the 20% off. She laughed at me. Then she explains that 20% off only applies to some dry cleaning. The sign doesn’t say this but expecting anything more than failure from this place is a pipe dream.
No apology of any sort, or even a courtesy discount, just a blame on this «factory.» So I leave with my pants only and the second guy still standing there. To that guy: I hope you found your clothes. He was pretty pissed since he said he actually needed the clothes. Common sense said someone had a late night Macy’s run.
I came back the next day expecting to have to argue to get some sort of compensation for lost clothing. Surprisingly they actually had my shirt! Again no discount or apology, just this time a friendlier blame, laughing as she kept blaming the factory. I guess that’s a passive apology?
So I will be passing on ever going back to this evil craphole after my amazing first experience. The other cleaner ruins my buttons but I actually come home with shirts. They even use a computer there to keep track of customers.
Update: I took the plastic off the shirts last night before dinner. They were abyssmal. Tiny wrinkles and folds all over, with some sort of brown substance on the inside of the cuffs. Bad enough that it would warrant taking them back to have them redone. It was so impossible to get the shirts the first time, I’m not bothering. So there you have it, terrible service, terrible dry cleaning.