General Internal Medicine Group

First, I want to say that I really enjoy the doctors here. They are pleasant and knowledgeable. The nurses are also friendly. HOWEVER, where this place fails significantly is the desk staff. They are incredibly rude, inconsiderate, appear annoyed, and generally not friendly. Whether you are talking to them in person or on the phone, it is never a pleasant experience. It definitely hurts the office substantially. I hope people at GIMG read this and do something about it.

Dr. Jenkins is the best diagnostician I have known in 15 years; Francene has a way with the blood sampling syringe; I only realize she did it when I get the lab results next day, its hard to believe blood was actually taken when Francene does it.

The physicians here are fine for the most part (although you can find better physicians elsewhere). However, where GIMG really struggles is operationally as a business. Their front desk staff are rude, condescending, irritable, and generally do not understand how to get things done. There doesn’t appear to be any type of standard process to get anything done smoothly, effectively, and on time. For example, despite working there for at least six months, one particular male front desk employee still gets flustered and noticeably confused when you’re trying to schedule a visit to see your physician.
Add on top of that the lack of communication between the front desk and the physician’s assistants, the random cancelations, and scheduling meetings when the office is actually closed. For example, I made an appointment 2 weeks ago and was scheduled to come in at 5:45pm today. I had my blood drawn this morning at 8am, and at noon received a call saying that the office is actually closing early today. Would I be able to reschedule? Of course, accidents happen — I’ll reschedule my work day and come in at 4:30pm. An hour passes, and a second phone call. The 4:30pm scheduled visit must also be cancelled because the office is closing early today and they gave me the wrong time, again. Could I come in next week? Next week is too late, as my blood sample must be used within 4 days of being drawn.
It’s situations like these that happen time and time again. Lack of good management, and subsequently lack of good office staff, means that you will have a lousy experience at GIMG.

I wish there was an option for 0 stars! My appointment was scheduled for 10:40 and it is now 11:35 — 55 mins later — I have yet to be called! I really need to see a doctor, hence I am putting up with this nonsense. I will be transferring all my records to another practice! This is absolutely ridiculous!!!

This place is horrible and their ethical practices should be investigated! I went to this practice based on it being the closest Dr’s office to my home. I had an awful experience at the office every single time starting from the receptionists to the doctors and I will definitely never go back again. This office is the typical nightmare corporate medical office that give all medical professionals a bad name. They care 100% about profits & fees and 0% about patient care. The office visits were abrupt, short and useless. l had to go back 3 times before being given a precription I desperately needed. They charge additional for literally every service imaginable. Their billing practices and patient protocols seem fraudulent. I’ve been hung up on and rerouted multiple times while attemting to clear up a billing error. If you want true medical care as opposed to useless visits being charged to insurance, I’d definitely go elsewhere.

I don’t normally post Unilocal reviews, but this place has me willing to take the time. If there was a lower rating than one star, they would get that. I have been a patient for over a year and have yet to meet the doctor that is supposed to be my primary care provider. Most of the staff is rude and dismissive, although there are a few exceptions. I’ve been in a number of times in the last year due to illness. I have received poor advice from the PAs they’ve let me see. I had what they said was just a nasty cold, sinus infection and ear infections this summer, which culminated with pneumonia in August and hearing loss that has yet to be resolved even after seeing a specialist. It’s NOVEMBER and I still can’t hear out of my right ear.
They have my records but every time I see them I have to repeat everything because I always end up seeing someone that hasn’t bothered to review them. DO NOT GO HERE unless you have time, money and your health to waste. I’m even planning on contacting my insurance company with a complaint. These «doctors» should not be getting paid, especially because they don’t actually see their patients.

Bottom line up front: do not go to this doctors office.
I hope this review and all the other reviews like mine about GIMG will save you time, money, and frustration from coming here. I have to agree with all the negatives reviews for this office. The only reason I had continued to come to this office was because of Dr. Debass. However, it’s nearly impossible to get an appointment with her unless you make the appointment four months out. After today, my husband and I are no longer patients at this ridiculous establishment.
The front desk staff are a bunch of LAZY, RUDE, INCOMPETENT UNPROFESSIONAL UNETHICAL CRIMINALS. They will rip you off and overcharge you at every opportunity they get. I don’t understand why they employed these unethically rude people to work at the front desk. The basic requirement to work the front desk should be I don’t know to have interpersonal skills. I guess that is setting the standard way too high for front desk staff at this office.
I showed up for my appointment to get travel vaccinations. I ended up not getting any shots because of medical reasons. So the PA indicated that I would only be charged for an office visit given that I didn’t get any shots. When I went to check out, the unethical front desk person by the name of Carly (probably a fake name she gave me) had indicated that even though I didn’t get any shots, that I would still be charged the $ 80 for the 5 minute travel consultations that I had with the PA-​C. The PA-​C admitted that she didn’t know what shots I should be given or if any at all given my medical condition. She had to go to the CDC website to confer, which I had already done. So essentially out of the five minute discussion we came to a conclusion that I should err on the side of caution and not get any shots. This 5 minute consultation costed $ 80, of which I had already done the research on the CDC website. Unbelievable that the front desk staff are a bunch of crooks trying to rip off patients.
I don’t understand why Carly was so insistent to charge me for a service that I did not receive on my visit except that she is an unethical criminal. You can keep the $ 80, looks like you need it more than I do. I hope that swindling the patients adds to your bonus pool at the end of the year. I will NEVER come back to this doctors office ever again. I DO NOT recommend this place to even my worst enemy.

I am FURIOUS right now at GIMG and Lauren Naughton. I have been seeing her for about 4 years. I scheduled an annual physical with her for 1:50pm, but due to some unforeseen circumstances, I was about 10 minutes late. I tried to call them to let them know, and all I got was their automated machine since 1 – 2 is «lunch time». Not sure why people can’t stagger lunch so someone is available to answer the phone, but whatever.
So. I have taken off work. I have not eaten all day (it is TWO PM), because you have to fast before doing annual blood work. I run in, apologize and let them know I couldn’t get a hold of anyone, and assume I’ll sit there and wait 20 – 30 minutes to be seen like I always do. NOPE. I am told that Lauren refuses to see me. I have to reschedule because «I have missed half my appointment». EXCUSE ME. First of all, there’s no way that appointment would have started on time, because it literally never has. Also, does this woman know how many hours I’ve waited for her over the last few years, and she can’t be bothered to see me because I’m 10 minutes late, once in my life? No. This is the epitome of irony. I will need to find a new doctor, who has the slightest bit of empathy.
And now I need to eat lunch.

I was just hung up on as I was trying to make an appointment, after they canceled on me. I had the appointment for 3 months, they canceled at the last minute and didn’t have anything available for another 5 weeks. I was asking about the schedule and they just hung up. Do NOT go here. I love my doctor, but the staff is AWFUL. I also had an appointment several months ago, I waited TWO HOURS to be seen
UPDATE: I called back to try to reschedule my physical and they said they didn’t have anything available for at least 2 months…

I’ve been going to GMIG since right around February or March and I don’t think I’ll be going back. My PA has largely been very good, but the support staff is terrible, with the exception of Ariel who is great and very helpful. But as I can’t speak with my PA unless its during the phone consultation time (45 minutes in the morning) or pay the $ 250 to get the e-​visit option, the support staff is who you are going to deal with the most. They are not particularly knowledgeable or helpful and often rude over the phone. On at least two occasions I’ve gotten calls from someone who didn’t know what they were calling me about. When I called to request a copy of MY medical records the person on the phone said I couldn’t have them. When I asked why she said its because they may be too long. Someone must have heard because they quickly put me on hold then came back and corrected themselves. There is also this Kiosk at the front desk where you can get your test results but I have yet to see it working. Every time I have been in it has had an out of order sign.
There are things about the practice that I can say are convenient. The late hours I find to be helpful so I don’t have to take time off (beware though because the desk staff after around 6 is even worse than usual). The online portal is nice as you can see your test results. But if you want to talk to your doctor about them you’ll have to wait till phone consultation hours or come in for a follow up.
Shop around for another practice if you are looking for a primary care doctor.

I started coming here when my insurance changed. I really like my doctor, Dr. DeBass, but the after hours on call system is worthless. I recently traveled out of state and accidentally forgot to pack two maintenance medicines. The specialist who normally subscribes them was not on call and of course this was over the 3-​day weekend. I asked for a call back to see if I could get an emergency prescription of just 2 days worth. The answering service took the message after I explained the situation. Noone called back… until Tuesday, when they called to ask what I was asking for a refill for. I let them know that I was back in town, had spent the last 2 days dealing with withdrawals and I didn’t need anything from them. There is nowhere on the site to make a complaint. I’ll be writing to my doctor herself but I wouldn’t recommend the practice if you may need care after hours.

Had a frustrating experience. A PA, Lauren Naughton, referred me to a genetic counselor and told me to contact them. When I contacted them I was told that she didn’t have referral privileges. I called general internal medicine twice and was told she would get back to me (but she never did).
Also, Lauren is extremely judgmental. I am naturally thin and have 18% body fat. She was concerned during my visit about my weight and advised me to gain weight! Pretty ridiculous.

My primary doctor has been out of town. So I had to see another physician in their practice today. Her name is Dr. Anjali Goyal
I have NEVER in my life been treated so horribly by a doctor in my life! She was rude, cold, and had 0 compassion! I left there in tears! This woman has no business practicing medicine.

Last Friday, I had to cram all of my Virginia doctors’ appointments in one day, as I live far away in Maryland. On my rounds, I decided to go to my regular doctor (without a scheduled appointment) at GIMG, but they were booked solid and they told me to go downstairs to Ballston Urgent Care.
My experience with Joseph, the front desk person was beyond professional at Ballston Urgent Care. First of all the TV was loud and he proceeded to give me directives as to what he needed of me. I did go to the counter with my medical card and explained that I was sent from upstairs. Evidently he requested my ID, but I could not hear him it was not until he said something else and I caught I-​D-​EN-​T-​FI-​C-​A-​T-​I-​O-​N! Well I was taken aback and told the young man that I could not understand him because he mumbled and the TV was louder than him. He immediately got indignant and proceeded to tell me that he spoke softly. Well, that was not appropriate for my first impressions of the office and his poor judgment in customer service.
What was really annoying was another customer, who was sent from my doctor’s office, went to the counter and she told, this person, Joseph that her ride had her purse with her identification (they were outside feeding the meter). This same Joseph looked up her information without the medical card or identification.
My experience at the front desk was no indication of the professionalism, wittiness, and promptness of the medical staff. If I had made my decision on whether to stay or go based on how I was treated by Joseph, I would never have left a satisfied customer. I am writing this to state that you DO NOT get a second chance at first impressions.

I came here in desperation after watching my old doctor’s practice become horrible. GIMG was recommended by several friends so I tried it. GIMG is just about the best I’ve found for general practice. They have effective doctors, decent levels of staff, enough supporting medical staff, a good facility, and you can be seen the same day if necessary. There is a lot more here to like than to dislike. It’s above average for GP care in the area.

Dont come here. They rip you off every chance they get. They changed one of their policies convienently didnt say anything then sent sent me a bill. Its not the amount that matters its how sneaky and decptive they were about it. I don’t appreciate being scammed.
The wait time is always ridiculous then you are rushed through your appointment! The staff is extremely rude and annoyed whenever you ask a simple question even if its, «where is the bathroom.» They made a mistake on their billing. Instead of fixing it right away or atleast looking into it they said well its in the system so you owe it. Never again!

I haven’t had any issues with the front desk as other people have mentioned. However, wait times can vary from 15 minutes to 1 hour 15 minutes. You will most likely see a Nurse Practitioner instead of a Physician unless specifically requested. You will have to make an appointment well in advance for physicians.
The billing department is awful. They have always over-​charged me and billed me extraordinary prices for very standard visits. It takes several weeks to resolve any issues, which I have encountered every time.
If you do decide to go for whatever reason, try to see Dr. Havert. She is ideal bedside manners and is courteous.
On the other hand, the nurse practitioner I have seen was rushing me, would not give me a chance to explain my symptoms, and was generally a bit aloof.
Overall, save yourself the stress and go elsewhere.

My wife has used this group for urgent care previously, but was denied care today by the ignorant office staff who lacked basic comprehension, let alone medical knowledge. Receptionist was completely unable to distinguish between the concept of «working out» and «working» and just kept repeating that they don’t participate in worker’s compensation matters. It was a sports injury, you idiots. workers comp had nothing to do with it. Rather than argue with the rude and stobborn staff, we left to go to a different urgent care provider who saw my wife in minutes.
Bottom line: Do not trust your care or your loved ones’ care to these buffoons.

Our family has been going here for 4 years. My husband had an urgent follow up appointment last Friday at 9 am, only to find many patients standing outside locked doors!!! The Office was not going to be opened that day until 10 am, due to snow conditions 2 nights before!!! Noone bothered to call and tell any of the scheduled patients to reschedule their appointments and stay home. We travelled in icy, very hazardous conditions to make this appointment and came close to collisions twice! What kind of doctors put their patients in physical jeopardy? The scheduling administrator was not at all apologetic about this oversight. STAY AWAY FROM THIS GROUP!!!

Many of the front desk people are unfriendly/​rude/​unhelpful.
The doctor I saw twice appeared super rushed both times– I saw her for no more than five minutes, and forgot to ask her the questions I came with because of her rushed demeanor. She appears to be racing from one place to the next. Not to mention that her recommendations turned out to be counterproductive.
I spoke to another doctor over the phone, and it was clear that he didn’t know what he was talking about. After being spoken to in what I perceived by an annoyed, raised voice, I simply explained to him that his input was totally incongruent with the problem at hand. He eventually admitted to it, and suggested that I see a specialist. Which I did. And the specialist concurred with my assessment.
So I won’t be coming back here.
It’s too bad, because the nurses were very nice.