Georgetown Valet

A few years ago this place was good, but it seems that since they changed locations they upped the price. I got a J Crew coat re-​lined for $ 120, which is like half of what I paid for it (but it’s one of the limited-​edition kelly green ones so what can you do). I brought in a hard-​cover suitcase to get a new zipper, the quote was like $ 60, might as well buy a new one. There are better dry cleaners out there.

Don’t be upset, Georgetown Valet has re-​opened inside the The Residences at Market Common down the hall way from the CHICO store as you go through the round about where the Apple Store and Barnes & Noble is. Just moved locations, still very expensive though.

This location has been closed. Great cleaners, sorry to see them shut down.

This place used to be so good, and so cheap. They would fix rips for 5 bucks. Hems were cheap. This was my go-​to place in Arlington for my dry cleaning.
My love affair with this place slowly withered, and now it is dead. Every time I go in to get something other than a shirt or pants pressed, I find myself arguing with the staff on the price. $ 35 to hem sleeves? No way. I’m looking for a new dry cleaner.

I’m not sure what happened to the «friendly staff» that was mentioned in a couple of the previous reviews, seeing as woman number 1 who was there when I dropped off my two items (and I told her this was the very first time I had been there) wasn’t that friendly, and neither was woman number 2 at pickup. Anyhow…
I am still relatively new to the drycleaning scene in Arlington, and had two pretty basic items, so I thought I would try out Georgetown Valet. I was also lured in by the big $ 2.50 sign outside, but didn’t notice the tiny, tiny letters that said «most items». I don’t know which items are actually $ 2.50, but they weren’t mine. I was also caught off guard by needing to pay in advance, so I was scrounging around in my wallet for $ 10.00.
The 1-​star rating is based on the pick up (mostly). Grouchy woman #2 gave me someone else’s clothes (um, no thanks to a man’s suit, I would like my DRESS) on the «WE LOVE OUR CUSTOMERS» hangers. Apparently, they love their customers enough to not care? When I said «those aren’t my clothes» she just said «oh» and went back to find mine.
Isn’t that why they are numbered on their carousel?
I suppose you get what you pay for. I’ve been going to Forest Cleaners as well — much more expensive, but great service (and I get my own clothing back).

I feel bad at downgrading a place I used to once frequent. But Georgetown Valet has gone downhill. Don’t know if they have new owners or something else, but ever since they have the flat price menu, their work has taken a nosedive :(I feel like they have become a run of the mill, chemical happy, local dry cleaner. Cannot trust my expensive clothes with them anymore :(

If I could give no stars, I would… This place is awful! The staff is rude and disrespectful. They obviously have no idea what customer service means. I have had multiple things go wrong here… dry cleaned clothing snagged after being returned, and completely botched tailoring to name a few. The staff denied any of it as their fault and literally turned their back and walked away from me while I was talking to them. They refused to admit any wrong-​doing and would not give me the name of the owner or the manager, and claimed they did not even know who that person was. I cannot really describe how horrid this place is in this forum… but just trust me. The prices may be right, but I have definitely learned my lesson and would rather my belongings be done right, and be treated with respect and customer service… so, do yourselves a favor and go elsewhere for your dry cleaning and tailoring needs.

Friendliest staff ever. Not that I really care about that in a dry cleaner, but it is a nice bonus.
I really just want them to no shrink or ruin my clothing. This place accomplished that. I took a big risk and brought them 5 sweaters on my first visit, and they did just fine. No complaints and I will continue to use them.

I wish I didn’t have to write this, but it’s only fair to other customers to let you know that this cleaners lost my garment! It was frustrating to have lost a really nice pair of pants, but what’s worse is they way I have been treated. It’s been two weeks now since they were identified as missing, and I have entered the shop 4 times since to speak with someone about a fair resolution. Although the associates are very kind, the owner (Mr. Wang) does not return calls, and is not in the shop when expected. Another manager, Jay, also failed to call me back, even though he promised he would. At this point, it would just be really nice to hear an apology. Save yourself the trouble and frustration and find another cleaners, as there are many other local shops. In fact, I will go back to Cupid Cleaners because although they are more expensive, they have yet to lose my clothing!

I came here 10 minutes to 7 p.m. and the doors were locked. I thought they had closed early and started to walk away when a lady came out of her car and asked me and my bf if we were there for pickup. We were and she kindly unlocked the doors and turned the computer back on to serve us.
She could have driven away but chose to come back which was cool. Only my bf got his clothes laundered and dry-​cleaned, so I can’t personally attest to the quality of their service but when I do bring in my clothes, I’ll make sure to update this review. We all know women’s clothing is more difficult to dry-​clean than men’s clothing.
Update:
I had to knock off one star because they had all of my bf’s drycleaning ready on the promised date except for a pair of slacks, which they said would be ready the next day. He returned late the next day and his slacks were still not ready. We have given them the weekend to ready his pants. If they’re still not finished by tomorrow, we will not be coming here again.

Nicest. Staff. Ever.
Seriously — they are SO cheerful and helpful and accomodating, and they do a lovely job. There are a million cleaners in Arlington but I recommend this specific one to everyone, the service alone is so worth it, and the price is comprable.
Two anecdotes:
1.) I took a pair of pants for repair (I put a heel through the cuff — I’m clumsy like that), and not only did they do a lovely job in a one-​day turnaround, they even cleaned and pressed them for me in that time frame. FOR FIVE DOLLARS TOTAL. Amazing.
2.) One evening when I went to pick up a load of dry-​cleaning, the lady at the counter very apologetically told me that a few things (a pleated skirt, a cashmere wrap, and a blouse with a ruffled collar) weren’t ready because they hadn’t been pressed to her liking and she was going to re-​do them. She offered to steam them RIGHT THEN (something like 10 minutes before closing) if I needed the items immediately. I didn’t, and left them overnight, but that is serious customer service/​attention to detail right there.

I am agreeing with the previous reviewers — the parking lot is always nice the owners are great! The front of the shop and the counters were always very clean and tidy.
The older lady (I’m pretty sure she’s a co-​owner) who does the alterations did a FANTASTIC job with some dress pants that needed hemming. Plus, after I have a pair of pants dry-​cleaned from here, the crease and form stays for weeks! (Usually my pants look worn out after one wear — but not after going here!) I took my down comforter here too and the price seemed a lot less than what I expected! Great shop with quality service!

By far the nicest dry cleaning staff in the area. I have never been greeted without a smile and when it comes to dr ycleaning that’s what really matters to me. I’m not fussy about my shirts, with every dry cleaner I’ve been to the results always feels the same to me. It’s a decent price and they offer washing and folding too.
Also a nice little perk… their own parking lot. For some reason my last 2 dry cleaners made it impossible for me to park within a block radius of them so I’m glad to have it. It’s the little things for me.

The Arlington outpost of Georgetown Valet opened in June 2008. It’s located right across from Giant and next to Rockland’s BBQ on Washington Blvd. in the general vicinity of Virginia Square. It’s so new that I can’t even find their address or phone number listing online. As part of their grand opening they’re offering 30% off dry cleaning — don’t know how long this will last.
The last few weeks we’ve been going there they’ve done a good job with the shirts and dry cleaning. The turnaround is quick and the do the work on site. As a new location it also seems very clean, including the equipment which can be seen through the window. So far, I’d recommend.