Was looking for a place to air my tires up for days. I stopped at 7 eleven next door and it ate my quarters. So, went on over to this place. The woman gladly took us, air in my tires. Then said its going to be 3 dollars. I was like what? my bf was a little taken back. He has worked in a shop before and never had to charge people for air, I have been to discount tire co and never was charged. Guess being and individual place not corporate means charging for air is how it goes. NEVER going there again. She just looked rude.
Valencia C.
Évaluation du lieu : 1 Arlington, TX
Went to this tire place last weekend 11÷23÷13. Needed to purchase 2 slightly used tires and have a back tire patched. This company has good prices. Went there paid $ 100 cash. Waited for 50 minutes almost an hour. I was the only woman there. Other customers came in before me and left before me. I kept asking the rude woman at the counter when was my care going to be done. She yelled at the guy in the back. After nearly 1 hour of waiting the repair man rudely said he wasn’t going to rush for no one. As he showed his gold tooth to me. Complain about it being cold while repairing tires. I left and 1 hour later had to call them back and explained that the tire was making a loud noise as I drove it. He told me to come back and if he wasn’t there to just wait for about 20 or 30 minutes. When I came back the second time I brought my boyfriend with me as we were preparing to attend a movie close by. These people were more rude this time around than ever. The woman said that it would be a 40 minute wait right off the back. Forget about the fact that they put a bad tire on my car in the first place. On top of that this woman couldn’t believe that my boyfriend and I were together(she asked the question aloud then her mouth dropped open when I said yes we were together). When my boyfriend(who is an engineer and Caucasian) tried to talk to the repair man about the directions of the tire(my dad said the tire was going the wrong direction) the guy stated he didn’t want to hear it but he would place 2 different tires on the car. How rude. Just when I thought things could not get any worse the repair guy yelled out that my boyfriend should pick out the tires himself since he knows so much. I became upset and informed the repair man and manager that it’s the company’s responsibility to select the correct tires and they needed to do their dam jobs since I had already paid $ 100. Turns out the wait was a full 1 hour instead of 40 minutes. I was so upset because I had waited 50 minutes earlier that same day. And they made sure we were the last customers to leave. Sure enough they had placed a bad tire on the left wheel. Not sure what made the repair man try to be more respectful to my white boyfriend but he did make some attempt to say sorry about the tire(it wasn’t sincere and I tipped that guy $ 10 in the past). No one apologized about taking up our time. We should not have been made to wait a 2nd time because of their negligence!!! I had been coming to this shop for 13 years for tires when the father owned and managed it. Didn’t see the owner there anymore. Looks like someone else is managing it now and it’s just not the same. Now this place has gone downhill. I will never spend money in this place again. It appears they were being prejudice, rude, unprofessional and the customer service was just plain awful!!! If you are looking for a place with good prices and good customer service, keep on looking this is not the place. This was a horrible experience that I wouldn’t wish on anyone.