Imagecom

Well it appears that it is unanimous. This company rates a zero for customer service. They sell you something as noted by others here as a bait and switch. Shipping is their way of getting the money they really wanted in the first place.
Okay fine — moving on.
When you get an approved photo by their software and a week plus later get an e-​mail telling you it won’t work please send a new one. BUT you can’t do it yourself only they can so you ask to cancel the order. NO, sorry can’t do that either. They expect you to let them decide how your photo should look without ever seeing it and then it is not returnable — OR you can pay them yet another $ 15 just to see it. You may not edit the one you did order in the first place either — only they can. You guessed it, you can’t see that one either. Not a good company — stick to the big ones that are tried and true. Not worth the fake good deal.
STAY AWAY FROM THIS COMPANY !

$ 75 to ship 5 8×10 metal frames!!! are you out of you f$%king mind!

HAHA! They want rights to use ANY photos uploaded to the site as advertising on their website. See all those images on their home page advertising prints? They didn’t pay SQUAT for those. They should.
Taking my business elsewhere, and sticking with my printing lab through zenfolio (ivoke metal prints)

I see that these folks have gotten low marks because of shipping costs. I can relate to that being a bit of a bummer, but I have to just say here and now, loudly, their product was amazing. My husband takes beautiful close ups of flowers and the color, depth and shimmery effect on the metal image from imagecom makes you feel like you could touch it. I thought I could save money at another place that does image on metal but it is so not the same thing. I returned them and paid the shipping in both directions. I just couldn’t see having something that looked so cheap compared with something that looks so rich. Imagecom apparently uses a special process and a mat finish and the effect is top notch. So, folks, I would say don’t complain about the extra bucks to ship. You’ve still gotten an amazing deal. I would buy 10 of these if they offered it. And, no, I’m not related to anyone at the company.

THEY NEED TO GO OUT OF BUSINESS. THIS IS SO STUPID. wrong delivery charges so much for shipping been over 45 days still don’t have my photos.

The product shipped is excellent. My gripe is the fact that they charged me $ 14.95 for shipping each item, but shipped both items in one box… so I paid $ 29.90 for shipping two prints??? The old Groupon rip-​off. I hate when these places offer discount and try to make up for their loss in other underhanded ways. I won’t recommend them to anyone, that’s for sure.

I was planning on displaying a print they processed on metal for me, however they cut my signature halfway off of the print even tho I used their template as a guide. They refused to reprocess the print. I might go ahead and display this print with a note displaying their company name and why you should avoid it.

I can’t review the quality of their product since I still haven’t been able to resolve my order issue with them. I can however say they have some of the WORST customer support I have ever experienced. Here’s my experience with them so far:
I purchased two $ 5 groupons for Imagecom expecting to pay $ 10 for the two groupons, plus $ 15 for the shipping and handling, as stated on the fine print of the Groupon. Because it sounded like such a good deal, I was very careful to check the fine print of the groupon, check Groupon’s FAQ and rules section, and Imagecom’s FAQ to make sure it wasn’t limited to one Groupon per order. I even called Groupon to verify I wasn’t mistaken and took screenshots to document it in case the Groupon was later changed.
When I went to checkout using my 2 groupons, I got the error message on Imagecom’s website that only one coupon code can be used per order. That’s when I emailed Imagecom’s customer support and the ridiculousness began.
When asked why I can’t use two groupons in one order, I was told the following at different times:
First I was told «as stated on the vouchers, it is one voucher per order.» It does not in fact state that on the vouchers. As made very clear by Groupon customer support, the groupon needs to specifically state «Limit 1 per order» for it to be limited to one groupon per order.
I was then told that it was actually the rules section on Groupon’s website that says one groupon per order when it states, «promotional value can’t be combined with other offers.» This is also not true and I verified this by calling Groupon customer service to ask them. The fact that I have previously redeemed multiple groupons in a single order in the past also proves this to be untrue.
After being ignored by Imagecom for 9 days I was then told on the phone that the fine print on the groupon says one per order when it states «promotional value must be used in one visit.» This is also not true, as that simply means you can’t spread one groupon out across 2 orders. This was also verified by Groupon customer support.
I was then told that it was on the splash page that it said one groupon per order. This is also not true, plus it’s irrelevant because you wouldn’t even see a splash page until after you purchase the groupon, and my issue from the beginning is that info needed to be stated up front, before purchasing the Groupon.
I was then told it was on the bottom of the Groupon voucher, and that I simply wasn’t seeing it all this time. At that point I was emailed a screenshot of «Groupon Voucher Redemption Instructions» that does in fact say on the bottom «Limit one Groupon per order.» However, these redemption instructions are not something you see as a customer. Not only was it the first time I had ever seen something like it, but Imagecom couldn’t explain to me how I could view it without customer support actually emailing it to me. Nevermind the fact that even if it was sent to customers after purchasing a Groupon, it’s irrelevant anyways since again it’s something they would only see after purchasing the groupon.
I was then told yet again that the rules section of Groupon states one Groupon per order when it says «promotional value can’t be combined with other offers.» When I responded that Groupon customer support clarified that is not what it means, I was told by ImageCom customer support that they wouldn’t believe me that Groupon said that until they saw that stated in writing by a Groupon employee.
As you can see, they have absolutely ridiculous customer support. If they had simply said «we’re sorry, we mistakenly didn’t state ‘Limit 1 per order,’» and offered me a refund or had me get a refund through groupon, it would never have become an issue. Instead, Imagecom simply gives excuse after excuse, and repeatedly states the same incorrect information. They even have the balls to say that they won’t believe something I say unless they see it in writing.
I hope in the future that Imagecom either learns how to do proper customer support, or goes out of business so customers don’t have to put up with this kind of stuff.

Can’t comment on quality, but their recent GroupOn for metal prints FEELS TO ME like a bait and switch. They offer $ 5 print, and $ 15 for S&H, reasonable if you order only one. However, go to their web site and read that they charge the same S&H for EACH one, even though they must all go to the same address. If I use 2 and gift 2 to my daughter, $ 60 S&H for one package of 4 prints is just not reasonable. I wouldn’t mind so much, but that detail is not specified clearly on the GroupOn offer. ImageCom, please be forthcoming with that info! You will attract more customers with honesty.