J.Crew

Monica, the new manager at this location, is Phenomenal. I had a complicated return today and she went to bat for me, was SO calm and patient and really took such phenomenal care of me. Three cheers for Monica!

Horrific service, blatantly rude personnel who scoffed at our questions. I’m not mad but just disappointed that both sales reps that spoke with us essentially laughed at our question of whether or not they were still carrying gloves. Normally I have a great experience with this company but this visit was abysmal.

Each time I visit DC, I head straight to this J.Crew. Unlike the Metro Center and (ugh) the M Street stores, this one provides consistently good service. I lived here in the mid-​2000s and even then, I was always given proper and professional attention here.
The location is always easy to remember because it’s on the second floor next to Macy’s. It’s tucked away and hidden behind Banana Republic though.
The Men’s Shop is sizable. While it’s not DC’s largest (M St. and Chevy Chase are bigger), they have a lot of the basics and an «okay» sale area.
If only other J. Crew stores were this solid… If the service is good, spending money on a few pricey pieces isn’t so devastating. And you can easily devastate your wallet/​purse here!

Far better process than Ann Taylor or Banana Republic! Though they also didn’t have my size in-​store, a friendly stylist found my size online via an in-​store iPad, then began the «Red Phone» process to initiate an eCommerce order for me — including offering in-​store discounts & free shipping! #SkirtSuitShopping
Way to go, J. Crew, for staying relevant and with it in 2013!
* Cannot give more than 3 stars without first trying on said suit

Maybe I just look like the type of person who doesn’t need help or maybe the staff here is just rude. The first time I visited this location I commented to the manager while paying that the staff failed to acknowledge/​offer to assist me the whole time I was there which was a good 20 minutes. My second visit was just a bad. It’s a good thing that they’re in the mall where foot traffic is inevitable regardless of service. In short, this store sucks.

Adorable staff. great product. especially the cashmere!!! you cannot go wrong with the cashmere!!!
No issues
Would have given 5 stars EXCEPT THIS ONE NOTE TO MICKIE D.: PLEASE STOP MAKING THE HORRID NEON GARBAGE.

I have NO IDEA what the reviewers below are talking about. I have shopped here many times and have always found the sales people to be nothing but pleasant and eager to help!
We just ordered our groomsmen’s suits from here, and Lauren and Greg have both been FANTASTIC! The suit we decided on was already starting to sell out, but Lauren managed to track down everyone’s sizes (even those that were showing as sold out online and in other stores’ inventory). Both of them also gave great sizing advice (my fiancé is a bigger guy, and jcrew doesn’t carry his jacket size in their stores. BUT, Greg happens to wear the same size jacket, and gave my fiancé the one he was wearing to try on. so helpful!) The whole process was so easy, and Lauren has been super proactive in contacting us and following up. I am also in the wedding business (I own a local bridal boutique), and I can’t tell you how refreshing it has been to work with people who are so on top of communication and customer service. I will be recommending the team here to anyone else I know getting married. couldn’t be happier :)
(and honestly, maybe this is just a personality thing, but I can’t STAND shopping in a store where everyone obviously works on commission, and the sales people are on you like vultures. I’m an adult, I can find my own sizes, and if I can’t, I can ask for help. The sales associates at J. Crew in Georgetown, for example, are a little too over-​zealous. I always end up feeling annoyed while shopping there because a couple of their long-​time sales people do NOT leave you alone! So, I personally prefer the Pentagon City staff — just the right amount of presence without being pushy!)

My apartment is bigger than this J. Crew. Couple this with the snotty attitude from the sales staff and I won’t come here again. And really, it’s DC — NOT the fashion capital of anything. Love J. Crew. Hate this store. My recent visit in which the check out person was particularly annoyed that I replied no one had helped me out (no one had) put me over the edge. Never again. Third Street Promenade store in Santa Monica is the best.

51% of my wardrobe is j. crew. I will never ever buy anything from this location ever.
Rude sales associates who are off in their own little worlds. No offers to help with sizing. And the sales area is in complete disarray (on a thursday at 2pm?!)
Back to Montgomery County mall for me.