Jimmy John’s

I absolutely love Jimmy Johns. But I wanted to order a meal and have it delivered to a hotel lobby 2 miles away and they said they couldn’t go that far away. If it wasn’t so cold out, I could walk there… Too far to deliver? Also I think the conversation was lost in translation. Does anyone speak english in the DC area? Wow.

I can’t say that I’ll be visiting around there again. I suppose that they were not properly prepared for a lunch crowd, however, I witnessed them use some of their day-​old bread for customers’ sandwiches! I simply can’t eat at a place that serves old food to unaware customers — not my forte. Who knows what other old foods they use. I’d rate ⁰⁄₅ if I could.

Based off of Unilocal reviews about this location I should’ve known better, and never have I been told to just call back because the incompetent employee was lackadaisical and couldn’t focus on taking my simple sub order because he was clearly not getting the order taken. The person on the phone seemed disenfranchised and I kept on having to repeat my order. I was not trying to use the better part of my lunch hour on the phone with someone who couldn’t exhibit a little bit of common courtesy, especially for a brand that prides themselves on fast and efficient service. The Clarendon area of Arlington isn’t an area where you can give rude customer service once and expect people immediately forget. 1138 N Irving Street Arlington, Virginia 22 201 is one Jimmy John’s franchise that you should avoid and go to other establishments. If this keeps up I don’t see them staying around that new development for long.

My review is for their delivery, I haven’t actually eaten-​in at this location, so I can’t speak to the customer service, but the delivery drivers have both been perfectly nice. Today was the second time we ordered delivery from them and both times the delivery was very fast. I ordered at 12:50pm today and the delivery was at my door at 1:08pm. I’d say that’s pretty «freaky fast»! I will happily continue to order delivery from them.

It seems like my review will be different than a lot of others who posted, but I actually had a really pleasant experience at this location.
I’ve worked in the Clarendon area for a few months now, and have pretty much exhausted most of the fast casual lunch options around here, so I wandered a little further and came across a Jimmy John’s. I hadn’t bothered to check the reviews before I came (because I didn’t even know it was here).
I ordered my sandwich from a very nice cashier. He asked me all the good sales add-​on questions, and did so in a way that seemed genuinely nice and that he wanted to benefit my experience (instead of being pushy to make some extra money off me… Or the other extreme of being completely apathetic and asking only because it’s required… Both of these you see too often in many similar restaurants).
I got my sandwich, which was a little pricier than I remembered Jimmy John’s being the last time I had eaten there (maybe two years ago, at a location in Maryland), but it was still delicious. After leaving, I checked Unilocal,and was surprised by the amount of negative reviews that I saw.
Perhaps this location is making some changes to combat all these negative reviews, but I really had a positive experience. That being said, I’ve never done delivery with them, and didn’t ask for any substitutions to my order, but overall I was pretty happy with the service I got and the food I ate.

I wish I could say that my review is based off one of their delicious subs, but today my review is of staff and customer service, or lack thereof.
Staff was in no rush, not professional, took my money with gloves on. When I asked several employees how I get a Jimmy Johns opened in my area close enough to deliver no one answered at all, just stood there looking at me like I asked the weirdest question. It’s like they don’t know dick about the company they work for. WTF?! Will not be returning to this location.

For a business that advertises and prides themselves on fast delivery times, this particular store doesn’t seem to follow the same protocol. We’ve ordered delivery from this location many times and more times than not the delivery times are higher than restaurants that actually cook the food. 50 minutes is absurd for an uncooked sandwich at a shop approximately 1 mile from our residence. There have even been times the driver has forgotten, or dropped a drink we ordered and paid for and asked us «Do you want me to go back and get you another one?» Customer service can’t even be referred to as OK.

Very certain the staff isn’t from Arlington. They would rather BS than work. They got my order wrong and wanted to argue. The bald manager acts like a tough guy. He’s quiet and thinks he’s the big man with His posse.
Food is alright. The staff is unfriendly and very thug like. No thanks!
When they first opened they had a nice female manager now the have that bald dude who was once a delivery boy. Moving on up!

Update, ordered sandwiches for dinner tonight and this time the delivery was crazy fast, came in something like 13 minutes. Prices are higher than quoted on the flyer included in the bag, and the value proposition is a little shaky. It’s better than Subway, but I don’t know if it’s $ 2 better.

Terrible location of an ok franchise. Staff is surly, not at all helpful or friendly. But the worst thing about this location is the delivery drivers speeding runnning red lights and endangering pedestrians!
The worst is the one in the Silver Chevy. A menace.

The fact that they are open (and deliver) until 2am on weekends is good enough for five stars from me!