Jouvence Aveda Lifestyle Salons & Spas

Stylist Jessica at this salon is a wizard with understated hair cutting and hair styling. A few expertly edged ends, perfectly-​angled trims around the face, and voila my head of hair makes me look like a bombshell (well, the point is I feel that I look like a bombshell). She barely uses any product on my hair and it comes out looking really awesome. She has a deft touch with the scissors and I would call her a seasoned hair artist.
I’ve been to one too many overpriced (often male) stylists in Washington DC with pompous attitudes and overly-​bombastic proclamations of what’s in style. I was over paying but feeling less than smart. Then I met Tiffany Repogle back in 2011 at the Rockville Aveda Salon (my entire office up there went to her because her cuts looked so amazing on all of us). Sadly she relocated to California, but left us with a few tips on who to go to. That’s how I came to find Jessica here at the Pentagon Row Aveda salon.
Jessica is very intelligent, personable, listens well (as intelligent people do) and knows exactly how to address your particular hair situation. She’s good at working with individual hair textures. There’s no question that she is just as great as Tiffany was. She has done my hair for crucial photo shoots, dinners, and special occasions. Most recently I had had my hair chopped really bad on a whim in Thailand (nearly four inches off, I felt like my arm was chopped off!). She fixed this incredibly well. We discuss products but only when she genuinely feels I would benefit.
I’ve used Aveda products since the early 1990s when I lived near their HQ in Minneapolis. Nowadays I use Wen by Chaz Dean, and Jessica works well with me despite the fact that I don’t use Aveda products! I usually pay $ 85 for a cut because of long locks.
This salon is quite lovely and restful and calming. I love shopping for shoes nearby at DSW and having some great Chow options for dinner afterwards. Convenient to bikeshare and metro as well.

Been going here for so long I could not even tell you how many years! Lucia takes care of me and she is awesome! I don’t even have to say anything to her, I just trust her to do what she does best! She does awesome color to the point that every time I get a blow out elsewhere (Cherry Bar or Blow out bar) the stylist never fails to tell me that they love my hair color. Highly recommend!

I LOVE, LOVE, LOVE going here. The service at all levels is excellent! Jessica Mason is my stylist. She is well-​spoken, personable, knowledgable, kind and listens. She knows how to make customers feel great. Jessica truly understands the concept of color and cuts. She also knows the products inside and out. Jessica teaches me how to work with my new cut also, which is so helpful. I cannot wait to go back! I also love the other ladies that work their too. All-​in-​all, every time I walk into Jouvence I feel loved.

I went for full highlights and my stylist (Erin) suggested doing a touch up with some low lights. Instead of turning my hair blonde she turned it orange then used toner three times to try and fix it, but turned it dark red and ruined my other highlights. It looks absolutely terrible. Although she was nice, she does not know how to color hair.

I came to Aveda today having been a long time Aveda fan in NY, and today was just as great. Jake was my stylist and he really listened to what I wanted and executed well. He was very professional and accommodating. I will be back to work with him in the future. Thank you, Jake!

Claire is a genius. I see her for a cut, and strangers on the street stop me to compliment my hair (all the time, not just the day of the cut). I trust her completely. The cut is pricey, as she’s a top-​tier Aveda stylist, but I figure it’s worth it since I wear my hair every day! The hair washing and cutting areas are relaxing and pleasant, and you get a nice aromatherapy treatment and head massage with the wash, as well as the delicious Aveda tea. I find the front of house friendly, and easy to communicate with in person and by phone.
I have also had a gel manicure and massage at this location, but was less impressed with these services and go elsewhere. The spa areas are a bit cold and severe. The manicure, itself, was fine and lasted a couple of weeks. The massage was not satisfactory, but it was so long ago I don’t know if that person is still working there or if the rooms look the same.

I went here three times in late 2012/​early 2013 and had my hair cut by Emily. She was lovely, great to talk to, reasonably priced for just a cut. I had moved here from out of state and she followed my previous stylist’s cut very well the first two times. However… on my third cut, she decided to get creative, and I ended up with a very short, Victoria Beckham-​style A-​line cut that I didn’t ask for. I’m a fitness instructor and need to be able to put my hair in a small ponytail all the time. This haircut was unwanted and unappreciated… and took about a year to grow out.

I would give this place zero stars if I could. I went there for a body polish and wax. I have never been treated so rudely. The service provider had the worst attitude from the first seconds of our encounter. It amazes me that any salon exists that would allow their employees to be so horrible. I actually left and went to Elizabeth Arden. Never ever go to this salon for spa services. The worst experience I have ever had.

I have been avoiding writing this review for over a year. I started coming here to see Erin R in 2010. She does decent work. I was a bit shocked by the price but assumed that it was DC inflation because I moved here from out of state. She was always late getting to me (sometimes up to 30min) and always laughed it off. It also took her 3 – 4 hours to do a cut and color… mainly because she kept talking and would stop working. Very inconsiderate of your time. What finally pushed me over was when I came to have a final cut for my wedding. I learned that all these years I was being charged extra for a conditioning treatment that was never documented and I NEVER asked for. I also found out that she took her time to justify charging more for labor. She also would harass me as to why my friends quit coming and begged me to write a good review because of bad ones. She also frequently had other stylists wash my hair and I was never offered any promotions that were mentioned in Aveda emails and from other salons (hand massages, new product samples, etc). She tried to convince me she was a friend but all I learned as I was being taken advantage of and that hurt.
The sad thing about this is that I love Aveda and it’s products. I now go to Saks Salon and Spa at Tyson’s Galleria, which is surprisingly more affordable for being such an upscale salon and spa.
I give 2 stars because of Amy P. She’s amazing for waxing! Super nice and I’ll probably do a review just for her.

Very nice salon and incredible shampoo experience (they give a great scalp massage), but the haircuts are nothing to get excited about. Went to two different stylists and wasn’t wowed by either – the first gave me a really frumpy cut (no shape, no face framing, no layers, no blending) and the second (though a little better) was still pretty boring. I asked for layers both times and my hair was one length The second time the cut was lopsided/​asymmetrical. The stylists were super nice, but I won’t go back.

I go to Aveda Pentagon Row for waxing services.
It’s always:
–Fast and relatively painless
–They have appointments available the week of (including after work and weekend) and sometimes save day
–Pleasant, clean, and staff is polite
–Prices are slightly cheaper than other area spas/​salons (Red Door Pentagon Row)
Amy is great for waxing services but I’ve also seen Virginie when Amy was vacationing and service was similar: efficient, well-​priced for the area, and easy.

I had a fantastic haircut/​style by Melanie – very professional and she listened to what I wanted. Additionally, she offered her suggestions, which really helped me solidify what I needed. The overall experience was relaxing and professional.

Claire is the best stylist and colorist on the planet. I am a pain in the a$$ customer about my color, and she always blows me away with what she accomplishes. She is worth the money and has an awesome personality. I used to see her at the Rockville salon, but she no longer works there, and in spite of my personal issues with crossing the river and spending money in VA, I’ll do it for her. She really is that good.

I was recommended this salon by a good friend that has equally curly hair… ie we both know the pain of a terrible hair cut.
I will start with the positives. I had Claire. She is great with curly hair and this has been one of the best cuts I have received.
Negatives: the price… HOLY MOLY! I asked for a trim and touch up root color. She then recommended adding high lights. I had no idea how much that increased the sticker value until after the fact! I assumed it would be around $ 150 based on what I priced out online beforehand. Well, it was $ 315…I have never EVER paid that much on any sort of clothing or grooming on myself! To boot, the front desk staff was less than friendly. I had to call and change my appointment and the clerk gave me a hard time for accidentally booking 2 appointments online, which I had no idea that I did. I told her it must have been my browser, to which a skeptical ‘uh-​huh’ was replied. When checking out, I received the same flat affect. I would expect better if being surprised when paying.
Not sure if I will be returning. It seems that everyone has had the same experience. Again, it was a great cut, which is hard to find with curly hair, but I will probably shop around to cheaper places next time. If I do return, I will make the appointment via phone and nail down the price and only bring that much cash.

My stylist (Jessica) does get a 5 star review but the salon is just ok especially when you talk about cost. 250 for high/​low lights… really? And oh ya, your cut or trim is gonna run you about 75 dollars more because that is not part of your service.

First of all, I get my hair cut by Lucia, who is great. This salon is pricey but I think it’s on par with other salons in the area, so I knew what to expect before I came. I would give her five stars alone because she is friendly and really willing to listen to what you want.
I am giving this review three stars, however, because I am averaging that with the two star updo that I received from another stylist recently for a friend’s wedding. I had my hair curled and it was completely straight again less than an hour after leaving the salon. Yes, my hair is long and therefore heavy, but there is normally no issues with it holding a curl so there is really no explanation for this except for the fact that she either wasn’t using a high enough heat or didn’t use enough hair spray. It was definitely a let-​down, although another friend had her hair done and it was gorgeous, so it seems like the stylists here are really hit or miss.
Overall, I would recommend this place.

I echo Kate’s comment, «Unacceptable!»
Long story short:
–I had Claire. I asked for a different person other than the one I had two years prior because the other person had (also) done an awful job.
–Claire did not do what I asked her to do: color and highlights, particularly highlights around my face/​hairline.
–When I asked Claire to fix my hair (there were no highlights in the front around my face –the most important place), she refused. She refused! How can a stylist refuse? But she did.
–They quoted me $ 200 on the phone and then charged me over $ 300 (didn’t matter how much I argued).
–When I asked to speak with the manager, they told me there wasn’t one there.
–When I called back later, they told me there wasn’t a manager available and told me to just send an e-​mail. The person who answered the phone tried to get me off the phone in a hurry, but I made her take down my name and number and asked that a manager call me back. Two weeks now and no call.
–I called the corporate office, which told me there was nothing that they could do because each salon is independently owned and operated. They just supply products.
I will never go back and I advise others to stay away, too. Perhaps if they hire decent stylists, then they deserve another try.

I don’t like posting negative reviews, but if I could rate this salon a big fat overpriced zero I would! I will definitely not be returning even though I should to demand they fix the terrible job they did on my hair — by Claire! Claire is supposed to be a top level stylist at this salon. Very hard to believe!
They charged $ 295 for a root touch up, partial highlights and a trim — pretty expensive. The highlights were put in haphazardly and then they proceeded to cover them up by washing the color in — making them almost indiscernible!
The cut was mediocre at best and when she blow dried by hair, it was still damp. The overall experience, right down to being served water in a pixie cup, was terrible.
I highly recommend NOT going to this salon!

I really, really dislike posting negative reviews, but feel that others must be aware of this salon’s poor service. I have been to Aveda Jouvence twice for a color and cut, and have had poor experiences both times. Will not be returning.
My first visit was in March 2012, after I moved back to DC from San Diego. I love Aveda products and salons, so decided to try out Jouvence since it was close to my new apartment. My stylist, Erin, was very friendly. However, I had scheduled a simple cut/​color (around $ 150 with tip), and was very clear about what I wanted when I had my initial consultation with Erin. Erin suggested adding a few colors, and doing a gloss treatment, but at no time advised me that the cost of those additional services would be so expensive. The biggest shock came when I went to check out and the receptionist told me the price for my services was about $ 400. Needless to say, I was speechless! I had been expecting to pay around $ 150 total, and instead paid over $ 400 (which for most people, is a LOT of money these days). Completely unacceptable.
In the post-​service survey I filled out, I mentioned how disappointed I was in the service, and how it was borderline unethical for Erin to add all of those additional services without telling me how much more they would cost. I never heard back from management, which was equally disappointing, so I found a new stylist whom I’ve been using ever since (Chris at Salon Cielo in Dupont, who is AMAZING!!).
Fast-​forward about a year. My normal stylist, Chris, was completely booked up for months due to his January 2013 wedding, and I was in dire need of a cut and color. So I decided to give Jouvence another try until Chris returned. When I booked my appointment, they again put me with Erin (which I was a bit hesitant about, but everyone deserves a second chance, right?). DISASTER STRIKES AGAIN. I had to tell Erin on numerous occasions that all I wanted was a cut and color. .. no extras this time. And she again tried to up-​sell me with other services, without telling me the price (which apparently is their sales tactic, BEWARE). I did not fall for it this time.
So she left me sitting in the chair, then came back about 10 minutes later with color mixed up. I asked her what color she had mixed up, as we had not discussed what color I wanted since she just walked away from me after I declined extra services. I have never, in my 15+ years of getting my hair colored (for fun, not for grey!) had that happen before. Her reply: «Oh, I just assumed you wanted the same color as last time» (which was almost a year before!). Completely unprofessional yet again. It was not the color I wanted, but I felt guilt-​tripped into getting it.
As if that wasn’t bad enough, then she only put the color on the top portion of my hair. When I asked her about it, she said that she was coming back to do the rest shortly. 45 minutes later, she comes back to take me to shampoo. So I asked her about the remaining color. Then her response was, «Oh, we do that back at the sink.» We went back there. .. all she did was wash and condition my hair, she did NOT put the remaining color on the ends of my hair. When I got home (the lighting in the salon was dark, so it was hard to tell what my hair actually looked like), my hair was noticeably two different colors. Again, completely unacceptable.
I will never go back to this salon, and hope that this review will prevent others from avoiding the same mistreatment (at least from Erin).

5 Stars for Dell as a Hair Colorist!
After moving here a little less than a month ago from San Francisco, one of the biggest sources of anxiety was finding a hair colorist. I had previously gone to Tiffany Repogle here at Aveda on my last stint in DC (2005 – 2007), and after living in San Francisco the past 4 years, my professional life brought me back to the East Coast. Tiffany had referred me to Michael Madalinski at Cowboys & Angels in SF:
, who I loved, but she’d left this salon, so I was at a bit of a loss on what to do for my color touch-​up. I went so far as to get referrals for NYC and Baltimore salons, since no one in SF had any referrals for the VA/​DC area.
Last night, I decided to tackle the gray, and contacted Aveda for a simple root touch-​up, hoping that it may be possible that some of Tiffany’s notes on me and my color /​application preferences may still be in the Aveda computer system, or that they could refer me to someone based on my liking Tiffany. I requested a level 5 stylist, the highest (I learned the hard way — in Amsterdam — to never cut costs or take risks when it comes to hair color, so always pay for the best), and made an appointment with Dell. I felt more confident in taking a chance on Dell, based on Jackie A.‘s review.
I couldn’t be more pleased with this initial appointment! As it turns out, Dell had trained under Tiffany, so he may have even seen me /​toned my hair years ago. And it turns out that Tiffany is back in the area — up in Maryland — so it was nice to know that she was a) nearby and b) connected to Dell. I was also delighted to learn that Dell teaches color application for Aveda all across the country. And lastly, I found it so cool, funny, and ironic to know that all 3 of my recent Hair Colorists are connected in some way — even though they span DC/​VA/​MD, San Francisco, Hawaii, and even Mexico.
As to the color, Dell matched my most recent highlight /​lowlight with Michael in SF perfectly for my root touch-​up, and I’m excited to see him for my next highlight /​lowlight. And most of all, I feel relieved to have found someone so close! :)