Kenya Zambrano – State Farm Insurance Agent

I came to Kenya Zambrano’s office as a referral from a friend of mine, who is also a customer. Looking at the star rating, you can tell I have no regrets! I really like all the staff and service… everyone seems to genuinely want to help you, which I definitely appreciate… especially when dealing with different types of claims, policies, premiums etc that makes the insurance business so confusing for just about everyone (or at least moi). The staff was always really patient and knowledgeable with any questions I had when I had to file a few claims for a car accident that I was involved in as a well as a home insurance claim (when my house’s roof was damaged during a freak hailstorm last year). The claims were handled quickly by the office and I was really happy working with Kenya and her staff throughout the entire process.
They also host a number of events throughout the year… such as insurance workshops (for people who want to learn more about different types of policies offered, eligibility etc), car seat safety courses etc. They even had a halloween party for customer’s kids that they hosted one year… Kenya and her staff dressed up and they had snacks, candy for the kids, prizes… I took my nephew and he had a great time! I really like the office’s enthusiasm and how proactive they are about putting together these types of events… this especially impressed me after switching from another agent, who only contacted me when my policies were up for renewal every couple of years. Overall, I couldn’t be happier and recommend Kenya’s office to anyone looking for a great insurance agency.