Leader Bank

I’ve been with Leader for my business operating accounts for 5 or 6 years. I have always dealt with Mackenzie Bigelow. Her service is phenomenal. I’ve never had a problem that she wasn’t able to correct within one or two business days, even while traveling extensively.
The benefits of dealing direct with a professional and knowing someone at a small bank who can take care of you can’t be overstated.
I highly recommend Leader and specifically dealing with Mackenzie for your business banking.

Some may note this is my 2^nd Leader Bank review. Different location, whole different experience.
I had been with the Central Sq location, left due to relocation from the area. I’m back and now much closer to this location. After a horrid experience with Citizens Bank I opened an account with good olé Leader again.
Sadly I’m going to have to be closing it. Less than 6 months of having my account they’re significantly altering the requirements to meet the higher yield APR on the Zuegma (which, has to be said, has an ‘icky’ sound to it, no matter what spin you try to spin) Checking/​Savings account package.
I am and have been making the transition between banks slowly in case something just like this occurred. I feel both baited and obviously switched, not something I like in anything, let alone my bank. Just a letter saying get ready, in a month this is happening. A MONTH**. Not end of year, not hey for new accounts, but you, a new account, someone whom we should be attempting to put our best foot forward for.
Its sad too as this was going to be my go to bank (literally, I was going to make a call on Monday to begin the mortgage pre-​approval process, sweet timing with your letter on Friday).
Accounts will be closed and I guess I’ll start the process all over again, what a disappointment to have done the research and truly felt like I’d supported a local option that would be mutually beneficial.
Second star is still leftover goodwill from my previous experience I guess.
**well if we want to get technical I’ve got a month and a week and yes I’m counting.

Ok I am on a Small Business kick today. Went to Leader Bank in East Arlington and bought two Arlington First Gift Certificate good at any of the Arlington Chamber of Commerce members business. What a great idea especially around the holidays. Love that my friendly East Arlington Branch had them and was participating in this awesome gift idea.
Mm should I use one to go The Capital Theater?

I love this bank! I’ve been here about 6 months — I picked them because they have branches close to both work and home, but I’ve ended up loving them for a whole bunch of other reasons:
First, they don’t really charge fees for anything. And the savings account has an interest rate over 2%, which is better than you’ll get in most money markets these days. So financially it’s a good pick. They also give you some cash back on card purchases, and refund ATM fees from other banks so you can get cash anywhere.
Also, unlike my previous bank, they were able to set up my personal and business accounts in one portfolio so I can transfer money easily from business to personal, instead of having to walk into the bank with a paper check like I did in the last place.
Best of all, the customer service is awesome! They’ve taken care of everything I need, quickly and cheerfully. They’ll call you personally if you make a mistake, and cut you a little slack if you go below zero in the account for a day or so before a deposit comes in.
I actually *like* going to the bank. The staff makes a point of getting to know customers, and they’ll greet you by name and talk for a bit if you have time. Usually they offer me coffee or cookies or a bottle of cold water when I go in.
Their hours are good too, open a little later than some banks. All in all an A+ so far.

I have my mortgage and checking/​savings with Leader for about 6 months now. First impression: excellent customer service, very accessible and helpful staff. On top of that the Zeugma savings is the best deal I’ve seen among brick and mortar and online banks. I used to bank with TD bank and ING but now do all my banking with Leader and haven’t looked back. I highly recommend.

Great staff always friendly and laughing. Good bank. Love it!

Great community-​oriented independent bank. Staff is tremendously helpful and accommodating. I had some long term things that had due dates and maturities come up while I was out of state and they were very willing to work with me. This bank actually cares about their clientele. Although I no longer have any accounts with them, I highly recommend Leader to anyone in their area.

I have worked with Helen at leader she is great, I have all of my accounts with them (5). If you use another ATM they pay the fee. Love to feel like I am appreciated by my bank! Keep up the good work!

It’s been nice to be dealing with a small bank that Really Wants my business. They’re on the SUM network, which means free ATM service in many places outside their own area. Free coin counting is a nice convenience, since one of the primary things I’m using this account for is to deposit piles of pocket change and random checks.
Leader remembers that they’re a BANK, and their business is local savings and loans. In my opinion that makes the a better choice to do business with than the banks who think they’re investment houses. Among other things, they’re still small enough that customer relations and word-​of-​mouth matters to them.
Dunno if I’m quite «a fan», but I like ‘em. So far, better than average.