MINI of Arlington

I prepared 4 pages of detailed experience but due to the word limits, I’ll list down what they did worst:
I and my wife traded in her 2012 mini cooper (bought new in 2011 for $ 29 000, drive only 30 000 miles) for a 2013 honda civic (with 47 000 miles) miles on August 31 2015.
(1). Their advertised prices are scam:
— On their website, the Honda was $ 13xxx. They promised a discount on our first visit, but the day we traded in our car, they said $ 13xxx was with a discount from $ 15xxx! Finally we paid another $ 2500 for the civic! I went back and found its original invoice for that Honda was only $ 180xx.
(2). They hid about the problems with the car:
— The windshield wipers were in very bad condition, they did not mention. The first time I used them, the driver side one just «flying» away on the high way! Very dangerous in the raining with my pregnant wife!
— The right door at the back seat could not be opened from inside. Now it seems deceiving coz when we tested drive the car, the sales lady would open that door for my wife EVERY time before my wife got out.
(3). Worst customer service ever:
— They refused to fix anything because we didnt buy their «package». Well, legally, I understand the word «as is». But the «broken door» was never mentioned to us in the first place! If we knew then, we would not buy the car anyways! The manager named Brian (at the BMV depart.) was a so very extremely unbelievably unthinkably rude!!!
(4). They broke promises:
— They promised to send the carfax history report thru email to me, but NEVER sent it;
— The sales girl promised she would find the manager ABOVE Brian to call me to solve our problems, but NEVER called;
— The worst part: they promised to send the plate, registration, inspection to us (not even a promise, it’s what they must do as a car dealer), but NEVER until now (December 2 2015). It has expired over a month! Contacted many many many times with the sales girl, online live chat guy, they promised at least 5 or 6 times they would send them to us, but NEVER see anything yet! Absolutely cheating!
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I never wrote any reviews like this in my life. They just made me crazy! I have told many students in my fellowship to avoid this place and let them remind every new student they know who want to buy a car (This is what I had told Brian I would do. It may not affect their sales from their perspective, but I just have to do whatever I could to help other people not to be cheated by this place!). Dear customers, IF YOU DON’T WANT TO BE TREATED LIKE FOOL, THEN DO NOT EVER GO TO THE PLACE TO BUY OR TRADE IN YOUR CAR! (Review written on December 2, 2015)
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ADDED on December 14, 2015:
The Next day, December 3, 2015, I had not received any calls, emails, or the things I was requesting. So I went to the store for the last time. I saw the girl and told her I had not received anything yet. She looked at me and said with a surprising tone: «I sent it out! Like weeks ago!» I said, «but I never saw anything yet!» She let me waited, then went out for a while and came back. She opened her drawer, then took the plate and registration paper out. THAT WAS TRALLY REALLY EMBARRASING! I said thank you and left.
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In the dropbox file, I shared my 4-​page review to anyone who want to see it. Read my over 4-​page story/​experience in the Word document if it could help any of those who are thinking about doing business with BMV/​MINI of Arlington to make the right decision:

Don’t waste your time. You get told one thing and then receive another. Someday… I seriously doubt it, but some day they might get the stuff together.

Worst service center ever. The service manager at Mini (a guy named Tony) is horribly rude and was of no help. He seemed annoyed that he was helping me. Some employees say there is a service shuttle and some say they don’t. Which one is it!?! They used my own car to drop me off at work even though the guy who dropped me off said their shuttle was just sitting there. You might expect this level of service from Ford or Chevy but from BMW/​Mini? Avoid this service center.

**Update on the «Cons» to «Pro»:
Took TMini in to figure some of her gadgets out that left me puzzled. Rodney was such a big help. *Smoooches* He referred me over to BMW service to check on some information and when I walked in a sweet young lady greeted me along with how she could help. While she researched my inquiry she directed me to the waiting area. Heavenly host it was such a nice seating with a selection of fresh whole fruit and a variety of donuts. Now this is what I expected from BMW, Mini and Cadillac to provide for buyers.
**Con: Every buyer no matter New or Used should be given a complete tour and made aware of the accomodation perks ie: carwash, loaners, snacks, drinks etc. This goes a long ways with repeat loyalty.

Good news. The GM has reached out to me and promised to review my case. That is promising and hope he can help out.