Pentagon Row Cleaners

Very good cleaning, fast, efficient, and the clothes came on time.
No rips or any damage was don’t to the clothing, I’ll be returning here for more cleaning. Highly recommend them.

My dry cleaning experience was fine/​standard, but when a problem arose they make it clear they don’t give a damn about customer satisfaction. Also their alteration skills are poor. I had them hem a pair of denim and when I tried them on the hem was wavy and curling. They told me they could not fix it and did not want to refund my money. Then the lady/​owner made some very unprofessional and rude comments to me because I was insistent that the work was not okay. If you want to earn people’s money then you need to be prepared to do good work. To their credit and after much persistence on my part, she eventually did refund my money (after removing the stitches of the hem). I went over to Nordstrom and the professional tailors there knew what to do to properly hem denim with stretch. I won’t be going back due to their lack of responsibility and bad attitude.

I’ve used them for two years. The location and hours are convenient and the staff is very nice — their quality is great, the prices are reasonable and they are FAST — they can get clothes back to me in 2 days no problem. I’ll miss them when I move!

I’ve been using them for over 5 years. My experience has been excellent. They’ve never lost anything including buttons. Never had any complaint of any kind. Would highly recommend.

Dry cleaner located in Pentagon Row next to World Market.
The staff is pretty friendly and they do same day dry cleaning if you get your items in early and request same day service. Prices are a little higher than most other dry cleaners, but the location is convenient and they do a good.

Medicore at best, often poor, this time is the last straw.
They lost 5 of 6 buttons off my girlfriend’s suit, then would not own up to it. «It came in like that» is all they would say, which is not true. No relief, no discount, no admission of guilt. They skate by on their location, and this is not the first time we’ve had problems. I recommend you don’t go there.

I took my silk shirt here to get cleaned. When I picked it up the silk was puckered everywhere. When I asked them what happened and why it was like this they gave me 3 different reasons… I dropped it off that way, my skin stretched it out, and because it was silk and that is what happens. When I asked if it could be fixed they said no and offered no reconciliation. I then asked for a refund and they refused. After much verbal exchange between myself and the two store owners I told them I was going to report them for bad business practices. They finally refunded me the $ 5.25 by shoving it in my hand. After I left the woman followed me out to my car calling me dirty and said that I dress dirty and that is why my shirt is that way. I have never been treated this way by any merchant and feel humiliated and harassed. Besides being very expensive they are rude and have no respect for a paying customer. I strongly advise you do not bring your clothes here… you too may be harassed for wearing sweat pants an uggs on a Saturday morning.

Just moved to Pentagon City and have started to use this place. One missing button on one shirt in maybe 10 visits. This place is way too pricey for what you get. The place I use to go to in Navy Yard charged 99 cents a shirt, this place hovers around $ 1.50. I need a cheaper, more reliable option.

Fair prices, quality cleaning and repairs. Did a great job with a tiny hole in the back of one my polo shirts. Have also sewn on several buttons for me and they have stayed on since.

$ 11 to clean a plain black dress? Without any embellishments?
*Politely puts Tahari dress back in timelessly elegant Whole Foods bag, walks out*
The dry cleaners in and around P. City (major side-​eye to Kim’s Tailoring, who I had to fire recently) have lost their minds, and I refuse to indulge them in their nonsense.

Had my comforter cleaned here, and $ 40 later I received my comforter back with much of the stitching destroyed. I pointed this out to them and they offered to fix it. Once they finished I received an incredibly amateur repair job. I practically paid $ 40 to destroy my comforter. I’ve had to purchase a new one.
Needless to say, I will never return to this cleaners.

Located next to Rite Aid. The front door and storefront opens to the parking lot and not to the street. Never had a problem here after about 20 + times. Their turn around is often 1 day. I’ve gotten pants and some seams hemmed, that can take 1 week, but well done.

I have been coming here for about six years now, and truly have had a bad experience yet. Sometimes, I do get items back that clearly w cleaned, but a faint reminisce of the stain is still there. Also, I took something there at ten in the morning once, and asked for same day service, which they offer for drop offs before nine. They wouldn’t accommodate. I figured for the number of items I have taken there over the years, they could find a way to dry clean one suit by five pm, but I guess not. Other than that, they generally have been pretty good to my clothes, as long as I give them the two days it takes to clean the one or two suits I take at a time.

Never had any issues.

This place destroys clothes. I used to go here a lot because it was so conveniently located. But the last couple of batches of clothes I had cleaned here came back RUINED. My very expensive, new wool pants came back with holes in the crease. Three expensive wool and cashmere sweaters were returned to me full of holes! I was so upset. I could not believe they returned my clothes to me in that condition with a straight face and took my money! Don’t go here if you want your clothes returned to you in good condition. This place is terrible.

I guess the honeymoon had to end at some point. The doubts first crept in about a month ago when I picked up a skirt that was still dirty. Then, the night before my husband’s grandmother’s 93^rd birthday party, I was stunned to discover that the dress I was planning to wear hadn’t been cleaned. I don’t mean clean well, I mean clean at all; the stains were from things I eat all the time (very sloppily, obviously) and would have come out easily.
I had to make at least one attempt at saving the relationship, and I’m glad I did. Called at 8 am to ask that the dress be cleaned again, dropped it off at 8:45, and picked it up at 10. My faith hasn’t been restored completely, but I have hope, at least for now, that we can work through our problems.

Having worked at a dry cleaner in my youth, I have to admit that I am not impressed with their service. I think they abuse their privilege of being located on Pentagon Row, next to two TDY filled employees with dry cleaner allowance. It is very expensive for the quality of work. This place does their job but their attention to detail is not so stellar. Also, if you get your shirts «boxed» it will come out wrinkled.