Residence Inn Arlington Capital View

Never again. Sure it is a Marriott property so you have some level of expectation considering the price. It was just one apology after another. I’ve been a Marriott card holder for 20 years and this trip proves the once outstanding customer service is no more. It appeared to me that the majority of staff had no clue. Management was even less impressive.
Crystal City has many options, think I’ll try the Hyatt.

Ended up here when my flight from DCA to Albany was cancelled late at night. Was able to make a reservation on the Marriott app right from the airplane, then hop onto the free shuttle van that took me to the property. Probably the most «upscale» feeling Residence Inn I’ve experienced. Staff were on point and completely professional. Room was immaculate and very quiet. Seems like I get the nicest rooms when I’m in a hotel for less than ten hours. For the area the room rate very reasonable.

Whoa! I’m here traveling with family and there is a very large group of teenagers here. They push and shove to get on the elevator. No adults around. Finally the security is there to help direct them onto the elevators at the bottom– but once in the elevators you’re crammed in there with unruly groups. This is nothing I would ever have expected at a Marriott property. When I called the desk to complain they said they were sorry that happened but they are at high capacity and that is why they have security there. Wow, really? Maybe you need to make sure these kids have adult supervision in your hotels because they obviously aren’t ready to be without it.

The service at this hotel was amazing! Each person I dealt with was professional, kind and helpful … Going above and beyond. The room was fantastic with many amenities. A very comfortable bed. And lots of space! Would definitely stay here again. And it also helps that you share amenities with the bigger fancier Marriott next door.

This is the best hotel I’ve ever visited. The staff was wonderful, but one person stands out. Richard took the time out of his day to get us a reservation at a restaurant that said they were no longer taking reservations. As we waited for the shuttle he walked outside and gave each person a bottle of water. When we thanked him he told us we were family and that is what family does. Our jaws dropped. That was last night. Today I was waiting in the lobby for a shuttle and he stopped and asked how our meal was. Then he stopped and actually waited for a response. I can’t tell you how sincere he was. Everyone at this hotel seemed to love their job and every single customer.
Great experience!

Excellent all around.
Crisp, clean, convenient, and close to all!
Cannot wait to return…

I guess it was the room we got that made me love this stay. I think top floor (not penthouse but just below that) and corner room so we had THREE large windows in the suite and the space I do believe was extra large because of that as well. The room was super quiet being at the end. The water pressure was great. The rooms were super clean and nicely decorated and the towels were soft and larger… also appreciated the softer toilet tissue and Kleenex as well. Two TV’s and the front desk was very nice and cheerful. Breakfast was free as was wi-​fi and I thought for a free breakfast it was good (I tend to judge on if they have bacon and it’s crisp enough and it was/​also if the bagels are fresh and they offer healthier options and they did). So everything was great (even a view of the Potomac). I guess if I had to complain about anything it was two things 1) the parking is steep at 27 dollars a day. 2) this is not really a hotel issue or maybe it is, but I was really tired and asked my hubby to go down to the Renaissance hotel (same chain/​shared restaurant and parking between the two hotels) and see what they had. Nothing healthy really so he got me a spaghetti dinner. The two plates of spaghetti cost over 35.00. It came with NOTHING. No salad. No bread. No Parmesan or romano cheese… NOTHING. Not even a mint. On top of that, the sauce was HORRIBLE and the lady taking the order was bothered by the order. Don’t know why… it was 7:30 at night? Not too late? So confused as to what her problem was. Anyway, 35.00 for something that was probably 3 dollars total to make. Ridiculous. My suggestion is don’t eat there. There is NOTHING in that neighborhood either that you can walk to, which is a problem. So my feeling is, if you know your guests can’t walk anywhere else, spend the effort in the restaurant. Next time, I’ll order a pizza, or not eat. I’d still stay there though, if I got that room again! Room service menu lacked but I’d rather pay the 20% service fee, extra tax on a 12 dollar burger.

Stayed here for 3 nights. Room and entire hotel had a very modern feel to it and entire staff (desk, housekeeping, restaurant, bellhops) all were great. Free shuttle to the Metro. Only reason for not giving 5 stars was the area surrounding the hotel was a ghost town at night… everything closed.

This hotel is impeccable, from the lobby to the guests rooms. Our room had a living room and bedroom. The view from the room was amazing. The bed is one if the most comfortable beds I have been in besides the st Regis and the Ballantyne. The shower was big and the shower head was awesome. The drive to Georgetown DC is about 5 mins so it’s a perfect location.
The down fall is the parking lot and the lounge on the 14^th floor isn’t open on weekends. Overall we would stay here again

I typically have great experiences with Marriott, so I did not expect anything less. The amenities were great, nice view of Arlington, Alexandria, and even the National Harbor. I had a few issues with the front desk. I was told that my parking was included when I made my reservation, however I was told at the front desk that it wasn’t. What I did appreciate was that there was street parking outside of the hotel that was more convenient than paying for the garage parking. In addition, when I was getting settled in the room, I noticed that there wasn’t any liquid dish washing detergent, so I contacted the front desk, only to then be told that they don’t carry liquid dishwashing soap?!? Very weird, however to my surprise, a bellman came to the door with two miniature bottles of Palmolive.
All in all I would visit again :)

Just stayed there for 4 days. Staff is super friendly and helpful. But a big shout out goes to the shuttle driver (tall, salt and pepper hair and glasses.). We were looking for a family friendly new year’s activity and he not only suggested alexandria’s first night to us but gave us helpful suggestions to get there. We had a good time.
Breakfast was okay. Not fabulous but a LOT better than I’ve had elsewhere. Waffles aren’t great. But there’s a lot of food and it’s kept filled all the time. Would definitely stay here again. Location close to metro and airport. Really easy to get around

Nice hotel, beautiful rooms complete with free wi-​fi, flatscreen TV, and mini-​kitchen with utensils and appliances. Do not expect a glorious view. Comfortable bed and sofabed, so you can look forward to restful night. Breakfast was delicious and runs from 6AM-​10AM, but after two days you will get bored of eating the same carbs. The front desk staff was friendly and so were the shuttle van drivers. The shuttle van was a godsend, running every 20 minutes. Its proximity to other hotels, the Crystal City metro station, restaurants, and especially the Reagan National Airport makes it an ideal location for conventions and other events. I am not surprised at all by the ongoing nearby construction.

Can’t say enough nice things about these folks. They got us checked in early and a 45 foot bus parked. Friendly and helpful after many years on the road it’s always nice to deal with these kind of people first thing in the morning.

Very nice hotel with very friendly staff. The view of the capital is beautiful and the rooms are up to date and very modern. The room service is pretty tasty and it is conveniently located within walking distance of the Metro. Most importantly, the beds are very comfortable and aren’t too soft nor too hard.

Great location, not even 5 minutes from Reagan National. They have an airport shuttle and a shuttle to the Crystal City Metro Station. The Residence Inn is actually attached to the Renaissance Hotel, which has an Illy café, and Socci, an amazing Italian restaurant. They were a very accommodating hotel.

I always stay in Marriott’s Residence Inn hotels, and this is by far the nicest. The rooms are fresh and clean with modern décor. A nicely equipped fitness facility and pool. The lobby is large and inviting and well staffed. I will definitely be back when visit DC.
We stayed here simply due to cost. The proximity to the subway was great. They also had an amazing bike share network that allowed us to get around town on the cheap.

My new most favorite hotel in the DC metro area. It meets my two main requirements: good wifi and an AWESOME fitness center. I’m not usually a fan of Residence Inn, but I am a major fan of this one. Be forewarned that is is a bit of a hike to the metro in Crystal City, but there is a shuttle there and to Reagan Airport. I’ll be back for sure.

The amenities that we received for the price gives this hotel five-​stars all on it’s own! I will lay out the good and bad regardless.
Our suite was AWESOME. The kitchenette had a fridge, sink, stove, oven, cups, cabinets — I could have stayed there for MONTHS. We had a large seating area, desk, TV that could swivel to watch from the bed or the seating area… I loved it all. Every morning there was a great breakfast buffet with a trendy dining room. The fruit was fresh, the meat was savory, and the selection was great. We smuggled out apples and cereal to snack on throughout the day.
The only draw-​back for me is the location. It is in a really strange area. As a tourist, it was difficult to find (our GPS couldn’t even find it), and it looks like the area is just not yet developed. Definitely could have done with more places nearby to shop and eat, etc. But that’s not really the hotel’s fault, so I’m sticking with my five-​stars.

I was in DC once again for work and booked my hotel too late so all of the hotels in the city were sold out. Since I am loyal to Marriott I stay here and was very pleased. The staff is very friendly and willing to help you with all of your needs. The hotel is a little out of the way of the Crystal City metro but they do have shuttle service every 20 minutes. The room is very modern, large and clean! Plus the bed was comfortable. I loved the suite set up with a kitchen and refrigerator. Parking is $ 22 a day even though I think you can park for free if you find a space on the same street the hotel is on.
I was bummed I never made it back for dinner from 6 — 7:30 PM M — W but I did make breakfast every morning. The breakfast was pretty good for being included in the room rate. It included breakfast sandwiches, eggs, potatoes, oatmeal, waffles and yogurt.
Very close to Reagan Int’l Airport (which they provide a shuttle for too)

I’ve been a huge fan of most Marriott properties where I’ve stayed. This is the exception. It’s a nice, new property, but the service is lacking.
Room service closes at midnight, but they do not publish that information anywhere. And because Crystal City’s eateries all, other than the always packed McDonald’s, seem to close about ten, we experienced the tragedy of their room service.
It took 45 minutes or more, and the food was dreadful and inaccurate. The club sandwich was dry toast, dry turkey and a thin slice of bacon, with a tiny piece of iceberg and tomato. The spinach and artichoke dip was comical: potato chips with a condiment cup of something that seemed like onion dip and a matching one with some bright green sludge.
While room-​service food is the brunt of jokes far and wide, it’s usually expensive but moderately tasty fare. It’s really hard to truly screw up a club sandwich.