Saberinia Massoud, MD

Wonderful caring doctor but the office staff is rude and unprofessional. Had an appointment set for months and they cancelled me out of the blue. They have issues with their billing as well. I believe it is the office manager who does the billing who seriously lacks in customer service skills and plain decency… that being said I was very pleased with Dr. Saberinia.

As I read all the reviews, I felt my experience mirrors all of Dr. Saberinias’ patients.

I have given a 3 stars because Dr. Saberinia is a good and caring doctor. However, a good doctor also needs good staffs and organization. I understand a review mentioned the professionalism of the staff. When my life insurance policy when underwriting, the underwriter contacted this office for my medical record, it a little less than 3 months before they received my record. The insurance agent had explained, they had requested fax, fedex, and mail. Everytime, this office said it is faxed or mailed. From many attempts after 3 months, this office was the last item before they can issue my policy. I called and offered to pick it up, they said it will cost me $ 25 (something in that amount) to get a copy because they have mailed the paid copy.
It seems like this doctor office is trying to cut cost in so many ways.
1. Only accepts CASH for co-​payment to avoid paying credit card fee. The FSA credit card is available for patient’s convenient.
2. Not giving lab work order or results in a paper copies. I just called the hospital 2 times and Dr office 1 time to schedule an Ultra sound b/​c the hospital can’t find my order which was supposed to be sent electronically. Of course, I can’t schedule an appointment without an order.
This raises a concern, what about the quality of the services? I’m a patient who only visit him once a year as a precautions, so I don’t need to have treatment or as much as attention.
My intention of writing this review to share my experiences. Hopefully, your experience is better than mine.

The doctor hardly listens to what is being said, almost as if you’re bothering him, but I’m sure he’s great at what he does. Unfortunately the office staff is unprofessional at best, IMPOSSIBLE to get a hold of, they offer no voice mail by which to return calls, and were entirely unphased when I politely mentioned (on the day of my appt. unfortunately) that I’d been trying to get a hold of the office since Wed. to reschedule a Friday appointment. Truly terrible establishment — GO ELSEWHERE.

I love Dr. Saberinia, he is very friendly and knowledgeable but like the other reviews say, his front desk people are not friendly at all. Also, note that they will charge extra if you pay with credit card. It’s very sad that we have to deal with people that are not nice when going to the doctor. Not only do we have to worry about our medical issues, we have to deal with people that are not friendly and treated me as if they don’t care.

His office is completely unprofessional. My wife called in to set an appt. She had been recommended by her Dr. to go see Dr. Sabrenia. When she called in she got stuck on the phone and the receptionists treated her very poorly. They started quizzing her and grilling her about an appt. with Dr. Sabrenia. She was passed among 3 different receptionists and had to talk to them about a sensitive subject each time.
If his office is this unprofessional in making my wife share personal info again and again plus the push back she received as if she was trying to scam the Dr. somehow then I can only imagine that his entire practice has issues.

This guy is a great dr, however his staff are HORRIBLE to deal with. I got a bill in the mail that I owe $ 75 because my insurance company was slow in paying. I was told that I have 7 days to pay them or it will go to collections. My insurance company told me they only received the claim 2 weeks ago and that it would be out soon. I will never go back there. The lady was an idiot because my insurance company said that they legally can’t pay me anything, they have to directly pay the company. Do not go there unless you want to deal with incompetent people.

Worst experience of my life!!! I called today to make an appointment because I was referred here. The lady that answered said that the office didn’t take my insurance because I had a HMO, and that since I was recommended they’d do me a favor and take me just this one time. I corrected her, saying that she’s mistaken and that I have a PPO. My insurance card states «PPO», my insurance companies representative and website states I have a «PPO», and that Dr. Massoud was actually the closest recommended doctor near me for my current plan. I called back telling her what my insurance company had told me, and offered for her to call my insurance company directly. She refused, stating «I’ve worked in this field for 20 years! I know an HMO when I see an HMO! You need to accept that you have an HMO and that the insurance representative is wrong!» «We don’t want you as a patient, find another doctor!», then hung up on me.
WOW!!! JUST WOW!!! Never in my life has someone acted like this towards me. I truly can not figure out as to why she refused to confirm with my insurance company and why she insisted on shouting at me like a child. Save yourself a headache and find another doctor with more well trained office staff. I’d be mortified if I were a doctor and my office staff spoke like this toward a potential patient. My insurance company has offered me an option to file a formal complaint with them. I’ll be taking them up on the offer.

He is a good doctor, as attested by Washingtonian magazine ratings. He’s a nice guy and he definitely relates to his patients. But here are the downsides — he’s a genuine pain when it comes to payment options and getting lab work results. I always want a copy of my results the same time he gets them, but he never fills out the order form to permit that. That ticks me off because I have a right to be informed of anything having to do with my body at the exact same time anybody else finds out, and I don’t care if you’re Jesus — you hear me? — and if you read the HIPAA law, it has nothing to do with its provisions. In fact, I haven’t found one medical admin ditz who understands HIPAA. They think it means only they have the right to info on you. HIPAA is all about you — the individual the info is about — having the control. As for copays, previously he accepted credit cards and checks. But just cash now. And his Arlington location has one of the worst parking garages I’ve ever used — tight parking spaces and even tighter driving lanes.
TIP: If you regularly see any doctor at this building, the adjoining hospital cashier’s office — at the extreme opposite end of the hospital, main level — offers prepaid parking at a discount.

I would not recommend doctor Saberinia. He is a great doctor and very thorough, but his office staff is unprofessional. Be prepared to leave a credit card with the office. They will bill you at there convenience.

I can’t say enough good things about him. He’s a fantastic Endocrinologist. He is very caring and really takes his time with his patients. He also tends to be very careful about treatment and doesn’t hesitate to run tests to ensure that his diagnosis and treatment prescribed is the best.