Sheraton Pentagon City Hotel

I checked into this hotel tonight and had a horrible experience getting from the airport to the hotel.
I called and the system told me it would come every hour on the 15 and 45. I was at the airport at 10:03pm and didn’t get picked up until 11:30pm. I called the hotel and the first time the operator told me it would come in 10 minutes and that was untrue. I called back half an hour later and no one answered, even after calling 10x. I think it was because they saw the caller ID and didn’t want to talk to me again.
I saw every hotel come by 3x in the time I waited for the Sheraton hotel shuttle to come once.
In a new city where one is unable to contact the hotel it’s extremely unresponsible to leave their customers hanging with no information. If they come on time, that’s one thing, if they answer the phone and tell me when it will (truly) come, that’s another. But to just not show up on time and not answer their phones is extremely unresponsible. I would have just gotten a taxi if I would have known it would be that long waiting in a brand new city at night.

A great hotel for anybody visiting Washington DC, specifically the days you decide to explore the Pentagon and Pentagon City. Please keep in mind I am a Platinum member, so we had free Wifi, access to the Clubhouse Lounge and complimentary buffet breakfasts each morning of our stay. If I had a car, I would have free parking. This review comes from this perspective.
We were greeted by pleasant front desk staff upon check-​in. We got our room key quickly and went up to the room. We had a platinum level room with one king bed. Not bad! After settling in, we realized a 5 minute walk away was the Air Force Memorial. The Arlington Cemetery and military base is right next door, although the visitor’s entrance is on the other side.
A great view of the Pentagon can be seen from this hotel (see photo). The lobby is nice, but the rest of the hotel needs modernization. Nice pool area. Nice fitness center. I used the computer near the restaurant to upload video from my camera to my Cloud drive. Took a while to upload, but overall nice computer area so I didn’t mind.
The downside is The Potomac Restaurant is the only game in town. This hotel’s location isn’t within walking distance to other places to eat. You are stuck with the Potomac Restaurant on-​site. The upside is this hotel is close to the freeway so folks can Über or Lyft to Pentagon City Restaurant Row for some eats, or better yet take the free shuttle.
Overall, would definitely stay here again as a Platinum member. If I wasn’t, I’d still stay here. It’s a quality hotel that needs a bit of updating.

This is an older property that is not very updated; however, it is clean and well maintained so I had no issue with that.
What I did have an issue with is the outrageous prices they charge in the business center. When I checked in I asked how much printing cost and they told me it was free so I decided to skip my FedEx Kinkos run, hit the hay, and wake up early to print for my meeting. Big mistake.
Only the first five pages of printing at the Sheraton are free, anything after that is FORTY cents a page. I really should’ve been told about these exorbitant fees because I NEVER would have spent that kind of money on printing. Ten cents? Sure. Twenty cents? Maybe. Forty cents? Insanity. And I’m an SPG Member to boot!
The other issue I had with this extremely large hotel is that the put me on a floor with a noisy group of students. This is quite a large hotel and I find it hard to believe they couldn’t situate me anywhere further away from a bunch of noisy kids whose doors had to be taped shut at night.
While this hotel was fine for a night’s stay on a business trip I would hope that paying for a top of the line Starwood Hotel would provide preferred guests with better amenities.

Really horribly outrageously bad service in their restaurant. I’ve had bad service before but this was just beyond anything I’ve ever experienced. We were a large group that had made reservations weeks ahead of time, so staff had no reason to not be prepared. They had one person staffing about 15 full tables, which was really unfair to the poor waitress. Food was average, but it took over an hour (no I’m not exaggerating) just to bring out the hummus appetizer. It doesn’t even have to be cooked! And then another hour to get the check. Which was off by about $ 10. Just insane. What should have been a pleasant happy hour turned in to a marathon nightmare — I didn’t get out of there until almost 10 pm — not how I planned on spending my evening. What really made it horrible was the staff’s complete lack of communication and then defensive behavior after the event. Good communication and a gracious attitude covers a multitude of sins — something the management here needs to learn. Would not recommend anything about this place based on this experience.

Great customer service and exceptionally clean. And in the heart of everything in DC

Staffs are extremely kind and accommodating. Groupon messed up my reservation and they went out of their way to honor it. I was hungry searching for food the counter staff went around the back and find me something when kitchen and bar are closed. Hotel room is not the most updated but everything works and very clean. I will definitely stay here again.

Stayed there 1 night before early fight from DCA in the morning. It is ok for 1 night. Fairly standard mostly unattractive Sheraton, but convenient to DCA: 10 mins via free shuttle. Arrived too late to enjoy any amenities. although stayed on Club Floor. Not necessarily cheap, but not as expensive like D.C. hotels. Service is ok, the lobby and bar were somewhat gloomy. Just nothing exciting, but no real red flags. Rooms are dated, with tired décor, but clean and rather comfortable. Would stay there for 1 night, if it is priced right, but not more than that.

I was there for events, I ordered two cups of whisky, coca. But the bartender his names was Ruben gives me cups of coca and when I complain to him, he said this is what it is, and when his manager his name was Garth Crawford came to us and when I try to explain to him and I said try that drink, and we wait for 15 minute to hear something he was leaving us with out say anything, and when I found him, he said he can’t do anything for me and I try to take my money back he said no. I think the manager and bartender they don’t know how to talk to customers and they don’t know about customer service. It was my worst experience I ever had. I’m would not recommend this place to everyone.

The hotel gets a 3 because of it’s location. Everything to sightsee in DC is only a quick 5 or 10 minute car ride if you’re driving. Or the hotel offers a shuttle to the Metro or Pentagon City.
The rest, not so great. The room was dark, small and dingy with dated, chipped furniture and paint. One of the power outlets on the wall appeared to have melted at some point which was troubling. The hinges for the closet door hung crooked and seemed broken. I was also not impressed with the lack of counter space for the sink/​vanity at all. There was barely room for me to balance my makeup case.
Also, the walls in this hotel are very thin. Prepare to hear your neighbor. We were woken up quite early by first, the sounds of a garbage truck outside on the street, and then by a group of teenagers in the hallway. The lack of insulation in the walls, windows and doors meant both sounded so loud they might have well been in the room.
They also up charge like crazy compared to some of the other hotels I stayed at during this trip. Want wifi in your room? An extra 13.95 per night. Need parking? 24 bucks. How about continental breakfast? Another 16. I’m surprised the shuttles are free.
I’m glad we only spent 1 night.

What a shit hole! The rooms were not clean, the plumbing doesn’t work. And the customer service including the people at the front desk is subpar at best. This place should be condemned, and turned into a homeless shelter. It would have more class.

Nice hotel and you can’t beat the price. If you’re traveling by car and don’t want the hustle and bustle of downtown DC this is the spot.
Be warned that my iPhone gave me wrong directions but common sense led me to the hotel. So if you’re common sense and directionally challenged… good luck to you.
They are pet friendly which is important to me. They also have onsite parking for a fee. If you’re a preferred guest like moi you get a few dollars off.
There’s a restaurant and coffee bar with snacks and small breakfast items that’s pretty handy in the am. There’s also a tiny (cramped) gift shop next to it.
I’d stay here again for sure.

Here is a really detailed review of this hotel. If you are seeking a DC area hotel this will lay everything out for you.
Are you platinum? If so it is worth your while to stay here. You will get complimentary parking (which is unheard of in DC), potential room upgrades, and access to the lounge (free breakfast and hors d’ouevres in the evening).
I am not in the service or government but this hotel is right next to the marine base there and walking distance to the pentagon. Very convenient for those people. It is also very close to the airport (DCA) and offers a free shuttle to and from. There is also a free shuttle to and from the metro at the Mall in Pentagon City. If you are looking for a convenient, inexpensive, decenlty nice place this is your spot. The commute into DC is a piece of cake (warning I have never done it during rush hour — only really early or after rush hour).
Now the rest of the hotel amenity and room scoop…
The lounge is great because it offers a solid view of the capital, air force memorial, pentagon, and Washington monument … all from a distance of course. But you wont get this view from anywhere in DC because of that dumbass rule about not being taller than the capital.
The breakfast in the lounge is decent but the lady who works there kind of got on my nerves. I would eat half of my food, go grab coffee, and go back to my seat and my food would be cleared. WTF? Where did my food go? Sometimes she would just take my plate if I was just sitting there. Like seriously lady, just let me relax with my food and you can clear my plate when I am finished. The muffins there are dope. I definite ate like 10 too many while on my project. On the flip side, the lady in the evening is a sweetheart and would often open the door and hand me extra water even after the room was closed. Okay bitch sesh over. If not platinum and you end up dining in, I felt the bar area leaves something to be desired. You cannot work because it is a WiFi and service dead zone which is ridiculous for a hotel restaurant.
For local food, what I really recommend is giving Dama a try. It is a Ethiopian restaurant in a small strip mall a block away. The food there is incredible. Ethiopian around DC is some of the best in the US and this turned out to be my absolute favorite. There are also a bunch of other bars and restaurants if you make a right onto Colombia Pike from the hotel.
Rooms are okay. You definitely want the higher levels with city view if possible (same as view described above). Careful if you are on 15 as you will hear thump, thump, thump forever as people run on treadmills in the gym one floor above. Suites here are pretty sweet. Haha get it? Some have two bathrooms and all have a living-​room and bedroom. I would run into trouble packing here because I would just leave my stuff on armchairs, desks, one of two closets, and the couch. There is truly a lot of space here if that is what you desire. I did find that some rooms had newer furniture than others but that is mostly luck of the draw. If you become a regular you will see what I mean.
Gym and pool are a nice addition too. 24 hours for the gym and regular daytime hours for the rooftop (enclosed heated) pool. The gym is large and a solid place for a workout while on the road.
Front desk staff was okay. I found one of the managers Cy to be absolutely wonderful to work with. I always felt very welcomed whenever I checked in with him.

The lobby was FREEZING, the people at the front desk were rude. The second i got into the room I sat on the bed and it felt like straw. One of the main reasons I chose the Sheraton was because of the shuttle which takes you back every 30 minutes and they were 15 minutes late. The worst part was They charged the $ 50 deposit on my room and never returned it to my card. It’s been 8 days now and somehow the charge just disappeared on my statement I keep trying to call and no one ever answers it doesn’t matter which button I press. It always goes to a voicemail. I stayed at the Hampton inn the next night and they returned my deposit today. I will never recommend this place to anyone.
I have now posted this review on Facebook to which they replied about how they are very sorry to hear this. Blah blah. Then asked me to message them privately about this billing issue. I did and they never replied. Not to mention they won’t pick up the phone HORRIBLE CUSTOMER SERVICE

«As a moon waned to crescent
«We started to kiss»
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In A Sentence™
This review will not require any level of interpretation: it’s a hotel — quite adequate — within walking distance of Arlington (National Cemetery) and the USAF Memorial.
Quick Review™
+ They have beds. It is close to the Capitol without K-​Street-​distortion pricing*. (*Reverse Citizen’s United and get all money out of politics.)
— Parking: they charge for it. Almost nothing more unamerican than charging hefty fees for parking. Assume everyone is bringing a motor vehicle and chalk it to cost of business.
KEY:
+ Positive observation
— Negative observation
Employee of Excellence™
N/​A. Each and every one was respectful, professional, and polite.
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This hotel occupies a special place in my heart.
I stayed here when a young man spending time in the Capitol through the Close Up Program during a much more innocent age (Spring 2001). Bush was our newly minted President. The Air Force Memorial was not even there then.
By happenstance, this same location was what I pulled up on hotwire when put in charge (let’s be honest: I put myself in the driver’s seat and take charge) of booking stays for multiple holidays in our Nation’s Capitol. I figured it would be somewhere very close to where I had previously stayed due to the map. (Hotwire does not reveal actual hotel name until after reserving.)
It is still standing and still ticking. Still chock full of energetic and idealistic Close Up teens. Now, they charge for parking though.
Pro Tip: Don’t pay for parking, as it is unamerican. There is free parking less than walking distance away. See Tips (available on mobile application) for directions.
Pro Tip: Be patient when dealing with Close Up participants. They’re the future.
Lots of tourists here — naturally — especially since it is Arlington (DMV). Not good for kids.
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Rating: Three-​stars, «A-​OK.»

Booked from
, and surprisingly that doesn’t include parking ($ 24) and morning breakfast. Apart from that, uncourteous receptionists.
It’s like, no warranty on apple products if bought from, let’s say, BestBuy. Customer pays for your brand and service, you must provide it. Completely dissatisfied, never going again. Management needs to get their goals straight. You get better treatment and deals at any other motel.

This Sheraton’s pros far outweighed its cons.
The biggest pros were the location, the view, the rate (¹⁄₃ of the other hotels, which included parking & wifi), the professionalism of ALL staff (shuttles to metro station were particularly well organized & convenient), and an overall atmosphere of quiet serenity. To me, you can’t put a price on a place that manages out the usual crowded cluster that feels inevitable when you try to go anywhere or do anything in DC. Peace and quiet alone is enough for me to recommend this place highly.
I don’t want to give the false impression that this place was empty however. It had giant marine corps formals, leaders of african nations convening,
touirists & people were everywhere. It just felt like more of a well-​oiled machine than your average place.
But there are cons.
The housekeeping is minimal,
at least on the weekend. They give $ to charity to entice people to decline housekeeping, and once you agree to that, it means you get *nothing* — no coffee replenishment & no trash removal.
The room has furniture from 20 years ago. I don’t care, my
mattress and bed linens were new, but I noticed people on here were pretty fired up about the dated décor of the hotel. News Flash — most of N. Virginia is kinda in an 80s time warp — get real people!
The pool & roof deck is dreary, small and unappealing, probably fine to tire out your little kids but hardly a feature of the hotel.
The parking is ample, convenient, and free if you belong to their loyalty program, but tight/​in a garage full of poles. I worried about bashing a VW rabbit into something, and can’t imagine how I’d maneuver a big truck or SUV.

Ok now that I have some time I can right my review of this place.
To start we walked in the room and the entire cover of the heating and cooling system was on the floor. Next in the bathroom their was hair in the tub. Smh to say the least.
Finally the sheets and pillows were absolutely terrible. They were so hard and uncomfortable. You would think that since it was a Sheraton it would be ok to stay there sorry that was not the case here. Now me and my cousin shared the room and since I usually turn a lot when I’m sleeping he said that it sounded like I was eating out of a bag of chips all night. I heard of a low thread count but a 2 count is ridiculous. It probably would have been better to sleep in a bag of chips.
I also think that my entire body was exfoliated sleeping on those sheets and the pillows were terrible. It felt like they were slicing my neck and a brick would have probably been more comfortable at this point.
Now to the bar. We ordered a rum and coke and rum and ginger ale. Absolutely horrible. The soda was flat and it killed the taste of the Bacardi. Then the bartender after bring it to his attention tells us that the soda is fine and that it was new just changed. So I made him get us so cans of soda instead and make us new drinks. For an alcohol connoisseur like me this was unacceptable. It would have been better to find a liquor store and made the drinks ourselves.
On check out the concierge asked us how every was. We said not good and he proceeds to tell us that we must be flight attendants because they are the only ones who have problems and complain about their stay. After telling him we weren’t he says: oh! Sorry to hear that have a nice day. Really!!!
Needless to say that if I’m back in that area again they will not be getting my business. Come on Sheraton step up your game.

I stayed here during my DC visit and was able to find a great deal on the room by using a 3^rd party booking site.
The location of the hotel is perfect, so close to DC and the monuments but conveniently right outside busy area and has their own private parking garage that they give you a pass for at front desk. Über took 4 mins to arrive, restaurant and Starbucks in hotel. Close to mall and shops/​food areas.
Rooftop pool was also nice and open during colder months, open glass walls made it so you can look down at pentagon and see DC.
I would for sure use this hotel again for future visits and recommend to anyone visiting the DC area.

This hotel is nothing short of AMAZING. They make up for being in a some-​what secluded part of Arlington, VA by offering a shuttle to and from 2 nearby malls/​shopping centers, the Metro station, and the DCA airport. Not to mention, the shuttle was ALWAYS on time. We were never left wondering if the shuttle was coming or not which is a plus when you’re in an unfamiliar city!
I booked through Expedia and added $ 10 extra/​night for a DC view (which I was worried may be a scam), but the DC and Pentagon view was SO worth it. Our room was modern, huge, very very clean, and looked exactly like the pictures online. The staff was very courteous and attentive as well. The view from the indoor rooftop pool is amazing at sunset, and they even have a big semi-​indoor patio on the rooftop adjacent to the pool that was perfect for relaxing on the roof without the chaos of the pool. My only complaint is not having 24-​hour room service, however, even that is forgivable when the hotel was perfect in all other aspects.

I guess when you stay here it’s either a hit or miss. Unfortunately, it was a miss for me.
Booked a family trip here for 5 days. We checked in pretty early, but were told about a month ago that it wouldn’t be a problem given there were available rooms. And so, tired from our red eye flight, we got a room. Room #1 was subpar — I’ve noticed that you either have a DC view or you don’t. So the view was meh. Secondly, the room smelled musty upon entrance & after resting for a while, felt like we were getting BUG BITES… hellllllll no. So we requested a room switch. During this room switch they seemed hesitant and asked if they just wanted us to spray it down. So did they expect us to go back and sleep in that room with all the chemicals and possible bugs? I don’t think so.
Eventually we got switched into another room & the rest of the trip went smoothly. Up until the 4^th day.
We noticed that they charged us $ 400 for an unknown charge. We paid for everything already, and were careful not to use their wifi (NOT FREE), only parked in garage for one day ($ 24/​DAY). When we called about it, it seemed that whoever handled the phone had no idea about it and it took a while to get it all resolved. Ok, an inconvenience, but it was resolved nontheless.
The kicker happened the day we checked out. We utilized their locker service — they placed tags on each of our suitcases and we went on our way. When we came to retrieve them, we were given the wrong suitcase… and did not realize until we were at the airport terminal ready to board. I understand that this is partially our party’s fault. But considering the fact that they had a SYSTEM to pull the suitcases (tags) and it was the MANAGER himself who pulled our luggage, we would expect nothing but thoroughness. Travelers are tired, it is your JOB to make sure that we received the right ones.
Room #2 was fine and housekeeping did a great job. The shuttle service was very helpful and the other amenities (pool, gym) were nice to have. Hotel is literally in the middle of no where. 2 stars for that + overall décor and ambiance. But considering all that occurred I would not stay here again. I’ve stayed at run down motels that didn’t give us as much of a headache as this. I thought this was a Sheraton, and I thought you guys had higher standards. Extremely disappointed.