Washington Boulevard Motors

This has got to be the worst experience I have ever had in trying to purchase a car. Before even getting totally evolved, the car wasn’t available when I requested to see ii (they claim it was being detailed). When they did said it was ready (a day later) it was a challenge trying to get pictures of the car after we called and spoke with a sale rep and the manager. They eventually posted more photos after calling multiple times. After all of this and making arrangements with my credit company and on a conference call, they never answered there phone even thought we had it scheduled at 11:30 to sign off on paper work. (I took time off from work to get this approved!). Tried calling the sale manager and not respond. So I called again; and by the way they lie. I asked for the manager, the person placed me on hold to check, came back and said who is calling, placed me on hold again, came back and said he is a meeting??! So I called back a 30 minutes later, ran the same script (placed on hold, came back, hold, came back, etc) told me he went to lunch. So I called again at 5:00; at this point I was piss and they said he will call me back in a few minutes. A few minutes back 30 – 45 minutes. Come to find out they tried to play me for stupid by saying the car was damaged by a tent! — a tent!, that’s the best you came up with??? So we turned the table on them by calling back asking that we will take the car damaged and the sale rep said: ‘oh I think we sold it”. BINGO DUMBASS — Busted.
One thing a car dealership needs to know that customer service is 1^st! If you accept an offer and take a down payment, suck it up and be right with your customers. You never know who they know or is. ;-)