Dave’s Carpet & Window Cleaning

I did talk to the owner Dave about this so I don’t feel like this is an unbridled review. First off Dave was extremely accommodating when I needed a rush job done before moving into a new house. We were looking for 4 rooms with carpet cleaned, deoderized, and then the HVAC system and ducts cleaned. He was able to fit me in, and with the coupon I used he came in about $ 50 under some of the larger companies. Not a huge deal, but as a gesture of good faith he treated all of my ducts as supplies, which kept the cost down considerably. He had given me a blind quote and wanted to stay to that. So very much happy with pricing and scheduling.
The unfortunate part is that because I think he and his team was rushing a bit, we had some issues with the duct cleaning. I’m pretty sure this is due to the fact that I think they were using a supplemental team that may not have been as fully trained (they had a lot of questions for Dave). Again, this is something I was ok with because he was so accommodating, and his service to us what great in terms of communication.
What did end up happening though is while the carpet turned out great, they apparently forgot to turn off the air conditioning which I guess is a critical step, and before they could get the ducts completely cleared out, it then blew a whole bunch of dust and soot into all of the rooms. In the carpeted rooms this was not a big deal because they still had to clean them, but in all of the other rooms there was a ring of black dust all around the vents, and you could even see where the workers shoe prints were in the dust when they went to replace the vents. Also, when replacing the vents, several of the returns that were even painted different colors were put in the wrong rooms, and some were pointed down rather than up. Our vents are top of floor so one thing you have to do is open them before screwing them back on, which they didn’t, so I had to take all 25 vents back off and put them on the right way. They then neglected to clean up the flooring where the dust has spewed out and I had to clean it all up as I went vent to vent to open them back up.
All in all I think a lot of this was because of rushing the job. Beyond this all the other reviews are great, I just think that you should think twice if you need a rush job and they are fitting you in if it’s an extensive job. Carpets turned out great though and like I said, Dave seems like a really good guy, and I think we would use them again in the future for floor cleaning especially after he offered to make things right the next time around. I guess my point of the review was to make people aware no matter who they are using, duct cleaning can be a big process so make sure to get a quote and analysis ahead of time.