Lowe’s

My husband and I purchased a washer and dryer from Lowe’s in Arnold. After a month of using it the washer leaked. I called Lowe’s because in our move we lost the warranty paperwork. The appliance department did everything they could to look up or information and found it and directed me to the warranty and repair line where the woman on the phone set us up with the independent contractor who would repair my washing machine. Well… the company canceled on the morning of the scheduled repair after I adjusted my entire Saturday to accommodate. I called Lowe’s immediately to see if the manufacturers had another company to repair my washer as i have 4 people in my household and have been unable to do laundry for 4 days. Brian, the appliance manager not only made calls on my behalf with the manufacturer but also to the warranty department but also was willing to bend over backwards to make sure my household could run smoothly. This man went above and beyond. I’ll be making any large appliance purchase from this store and give them an excellent reference. I will also email the company to the exceptional customer service i received.

When it comes to contractors working for Lowe’s, I would suggest to run. Run as fast as you can. This is the second time that we used Lowe’s for construction. This time it was for a deck. On the first day, the contractor did not have the permit when he arrived at my house. Seriously??? Who does that??? He then told me that he needed to go next door to go get it since I lived next to City Hall. Ummmmmmm, okay. Then, it kind of got worse as the project progressed. After he tore down the old deck, he told me that the building inspector needed to come out & inspect the next day. I assumed that the contractor would be there as well. Nope. He told me «I’m not going to wait all day for the inspector.» He should have told me the day before so that I can plan my day accordingly instead of staying at home waiting for him. Sooooo not cool with me. I told the contractor beforehand to watch out for the sprinkler heads since we have an irrigation system. Yeah, apparently he didn’t listen. He broke one. Thank goodness the system was not turned on. Otherwise, I would have had a gusher in my backyard. After the project was finally finished, he never bothered to clean up. There were nails in my backyard. Sawdust was killing my grass. I had to ask him to take out a nail that was sticking out of a post. It had no business being there. We had to ask him to come back out for stuff that didn’t look right (some of the wood on the flooring did not have the same color as the rest of the wood, etc.). He wasn’t very meticulous in his work. He had a bunch of excuses for the way that the deck looked (there was about a 2 inch gap between the last rail & wall of the house; his excuse: the deck is not square shaped) & why he didn’t clean up (the grass was tooo tall; I couldn’t safely mow my backyard if there were nails & screws on the yard!). Utter b.s. We had him redo some of the flooring & sand the rails. Again, he did not clean up. Sawdust was everywhere, & there were nails & screws in my backyard on the grass! *Groan* We had to have an additional 2 posts put in due to the building code which was fine with us. The contractor yet again made a mistake on this part. He had to cut into the existing concrete pad. When he cut close to the edge, there were cracks in the concrete as a result. It did not look pretty. There were other issues that I had with Lowe’s & with the contractor that would pretty much turn this review into a 3 page essay. But, these are the main problems I had. This was the most stressful construction project I have ever witnessed. We complained to Lowe’s & got a gift card to soothe us. Satisfied to a certain degree, but I will remember this horrid experience for the rest of my life.

They have a decent selection of items. I had them install a garage door and opener. The door had to be made in the factory due to my garage being an abnormal size. The door came early and the installation went smooth. I was 100% satisfied.

Went there looking for a fan. Asked about one they had on display and asked if there was a place to plug it in. The clerk said there was no plugs available. Then was kind enough to tell me Sams has some really good deals on fans right now! It also took me 20 minutes to find someone to assist me! TERRIBLE CUSTOMER SERVICE!

I would never shop at this location, they have a staff that has no clue what they are doing for the most part and the mangers are very lazy. Drive 10 minutes down the road to the Fenton Lowe’s and pay 2 percent less in sales tax.

Not sure why I keep trying this location other than its close. Yet again they don’t have the items in stock or they are all damaged.