The Home Depot

This review in regards to the contractors who work for Home Depot. The contractors did a wonderful job on my garage. They came on time & worked very very hard to get the job done. They even stayed late on the first day! They cleaned up after the project was completed. The workmanship was incredibly good. Great communication. I was amazed on how smooth this project went. No complaints here! Normally I dread construction projects, but not with these guys.

They have a decent selection of items at reasonable prices. To shop for household items it’s a good place to go. However, I would hesitate on having anything installed from them. Here’s my story:
In April I decided to go with Home Depot to install an entry door and a screen door. I picked out what I wanted and since my door was an abnormal size it had to be made in the factory which is understandable. I was told it would take 4 weeks to come in and it did. When the contractor came to install the doors the entry door had a dent in it. It had to go back and a new one made and wait another 4 weeks. The doors finally got installed at the end of June. After the gentlemen that installed the doors left (they were fantastic by the way) and I was cleaning the glass on the storm door I noticed a small ¼ crack in the glass. I immediately called the installer who relayed it to Home Depot. He was told that I needed to call Home Depot, which I did immediately. I was told a note was made and that someone would be in contact with me to let me know how they were going to resolve the issue (either replace the pane of glass or the whole door). No one called. I called back a couple of days later and apparently the expediter, Karen, was going to have the whole door replaced but had to order it. The employee couldn’t even give me an idea as to when the door would come in. I heard nothing in over 2 weeks so I stopped in to the store to follow up. I talked to an employee named Scott (he is also fantastic) who put a note in the system to have Karen call me. While I was there I noticed that they had the storm door I need in stock! What the heck have I been waiting on? Anyway, once again Karen drops the ball and doesn’t call, I have to call back 2 days later. NOW she tells me that they have the door in stock (no kidding Einstein) and that the installer should be calling to schedule a time to replace the door. What a nightmare. I wish I would have went to Lowe’s instead, I had them replace a garage door not long ago and they were fabulous. Basically it boils down to the lack of communication from Home Depot.

I ended up walking into this establishment just to get a staple gun and some staples for a home project that I was working on and I was pleasantly surprised to see the sights and smell the smells. This place reminded me of a Costco or Sams Clubs of home redevelopment. As soon as I entered, I ended up smelling a lot of wood and other fresh parts for home refurbishing.
I ended up getting lost among the massive hallways, so I ended up asking a service rep for help and he ended up getting me in the right direction. He even offered me up some food recommendations because I was just reupholstering my dining room chairs.
I was then surprised to leave the store just paying under $ 15 for my supplies, which saved me a ton of money on new dining room furniture.
Thanks Home Depot for giving me decent customer service with a reasonable price!