The Hearing Clinics

From Michele’s proficiency at the front desk, to Dr. Regan’s evaluation of my hearing difficulties and Carmen’s understanding of the insurance system and my lifestyle, I have no doubt that my life will soon be enriched as my hearing and my brain find a new relationship. I give my highest recommendation to this personable team of healthcare professionals.

We recently moved here from the Bay Area and we’re thrilled to find Dr. Regan and his team. My husband has worn hearings aids for over 10 years and this was the best experience he has ever had. Dr. Regan gave him a thorough hearing test and explain the hearing aid options. His technician, Carmen, patiently instructed my husband on how to use his state-​of-​the-​art hearing aids. It has made a huge improvement in my husband’s life.

RUDE RUDE RUDE STAFF!!! DO NOT TAKE KIDS HERE THEY ARE NOT KID FRIENDLY, THEY NEED TO STICK TO ELDERLY PEOPLE!
My 5 year old son, Ashton, is entering Kindergarten this year. At kinder round up in June they referred me to get his hearing reviewed more thoroughly. When I called to make an appointment with Dr. Regans office the next available was not for two months, until August. The appointment was at 11:00 AM. I work full time, and luckily my mother had the day off so she offered to bring Ashton at 11, so I could meet there and just go on my lunch without having to take off any work. She arrived about 10:55 and started to fill out the paperwork. I arrived at about 11:05 and finished the paperwork which I gave to the receptionist. While waiting, the lobby is not kid friendly at all. Of course a curious 5 year old boy wants to touch everything. A plate full of cookies is very tempting. I told him he could have one. Then the receptionist pipes up and says, «No we don’t let the children have cookies before the appointments. If you are good you can have one after.» Ok No big deal I thought. We remain sitting in the office, Ashton trying his best to be good. The receptionist asks for my $ 15 co-​pay. This I was not prepared for, I did not have it. I had thought, because the school had referred me that it would be free. I asked if they could bill me. She said she would ask the office manager. She left for a bit, then came back, and said they could not do that. I attempted to call my husband who had money, but he did not pick up his phone. I offered to write a check.
At this point the office manager Carmen Enciso came out, by now the time is about 11:15. I explained to her I have been waiting for two months for this appointment that my sons school wanted him to go to. I work, and I am on my lunch break to take him to this appointment. I called my mom, who had run to the store across the way. My mom said she would come back and cover the $ 15 fee when she finished her shopping. That was not good enough for this office. No, they wanted that $ 15 up front, no exceptions, no understanding. Behind me is a sculpture with water running over it. Something very interesting, that a 5 year old wants to touch. I had already told Ashton not to touch it once that morning. While I am talking to Ms. Enciso, he must have touched it behind my back, because she stops and tells my son, «Do not touch that! You can break it!» Then she asks me, «Is that pink eye?» Yes, 5 days earlier my son had pink eye. He went to the doctor and has been on antibiotic eye drops all week; however it still has a slight pinkish tint. The pediatrician told me it was only contagious for the first 24 hours after antibiotics were started. I explained this to Ms. Enciso. She said, «Do you have the prescription with you?» I thought, that is weird, why would she ask that? «No, it is at home on top of the fireplace.» I unnecessarily informed her. Then she called in another patient and went back with them. I asked the receptionist if they were skipping my son. The receptionist said, in a very rude manner, «Well, you did arrive late.» HA! I said, «No, My mom arrived with my son on time for the appointment.» The receptionist replied, «Yes but she could not complete all of the paperwork, and you arrived after 11 to complete the paperwork, you were not here on time. So, it is not your moms fault.» Then she directs her attention to my son and says to him, «And it is not your fault either.» WHAT THE HECK! I am so angry at this point. I am thinking these people are just rude. All of this for $ 15! Then the receptionist says, «We are probably going to have to reschedule you because it is now almost 11:30.» I said, «No, I cannot be rescheduled, he needs to be seen today, I cannot take off work and I cannot wait another two months for an appointment. Please, my mom is going to be here, can’t you guys just check his hearing? She will probably be here before he is even done?» Then Ms. Enciso comes out again, she says, «No, we will need to reschedule you. It is too late to see you now.» I am fuming, however I simply state, «No, I do not want to reschedule, I think I will find a better place to take him.»
This office is not kid friendly at all. They should not offer to do hearing tests for kids if they cannot tolerate them. They need to stick to elderly people. They could have rescheduled me no problem and I would have been completely understanding if they would have communicated with me in a non demeaning fashion. As medical professionals they were not understanding or compassionate. I will never go here again, and I would never recommend this office.

One star is too much. The only nice person was the receptionist. The doctor was unprofessional, and out of line. Went there for my child’s hearing test. I never want to see this man or his «assistant» again. My wife and I were furious after leaving this place. He had the nerve to start giving parental advice, after his assistant told us not to talk to our child. Do not take your kids there.