Prime Time Tours and Travel

If you look through my other reviews, I’m a pretty positive reviewer because most businesses have a semblance of service or quality of product. This business on the other hand is the most dishonest and terrible agency possible. It’s like they believe they are running the business in India.
We booked a ticket to India and she had sent a fake reservation saying our flight with emirates had been booked. Day before the flight I called the airlines to make sure everything was set and thank god I called… I didn’t even have a reservation! I called Arifa and she tried to fix it feigning some mixup that emirates is at fault for (NOT TRUE) and booked me a different flight that had three extra layovers. I bit my lip because I needed to get to India. Then on my return, again, she didn’t book anything. And this time, she just ignored my calls! Even though I had already paid for this flight! I booked my own ticket back and went to see her, she said she would pay me back. After two months if back and forth and her delaying, I filed a small claims case and clearly won. She has yet to pay me back and just hangs up the phone any time we call.
It is the principle of running a dishonest business that I cannot agree with, especially when there are other options. No one use this business! You will likely be the victim of their next con.

DO NOT BOOK any TICKETS with these guys. I have HORRIBLE experience with these guys 2 times.
First time I thought it could be a genuine problem. Arifa took 2 weeks to issue my TICKETS even after I paid the FULL amount. Now after 2 years I called her again and she explained there will be NO problem blah blah. I went ahead and asked her to book the tickets which she said she did and asked me to transfer the amount. I transferred the amount and BOMB, all communication is broken. She talk sweet with you BEFORE the payment and after payment you are in a frustrated situation. You keep calling her and she keeps coming up with NEW issues and TECHNICAL problems.
Now, I have paid the full amount for 4 tickets one week before and after repeatedly calling her she said she will issue the tickets on Monday. No calls on Monday and today she says, please give us passport details then we will issue the tickets. WTF… why can’t they ask this information in last ONE week? I am STILL WAITING FOR MY TICKETS !!! I sent the information today, let me see how long she takes to issue the tickets…
Please STAY AWAY FROM these people…
Buy your TICKETS with them and spend 2 weeks with FRUSTRATION… Horrible.

Never buy tickets from Primetime Travels. They do not deal directly with airlines — they are sub-​agents (not even a direct agent). ARIFA from primetime quoted me fare for 2 tickets from SFO to DEL and I paid her the money and waited 7 days for my E-​tickets (can you believe waiting 7 days for E-​TICKETS??). She came back after 7 days and said that she made a mistake and the tickets were $ 200 more ($ 100 each) than what I had paid. And when I asked her to deal with it as she made the mistake and it was unethical to ask for money after committing the quote, she was rude and said that she would rather refund the money and will not deal with it. She hung up the phone and would not take my call to discuss this any further. This incident has left a very bitter taste and I don’t want anybody else to experience it.
This is second time when she misquoted me. Last time, I had bought tickets from her where she had charged me $ 30 extra (this was about 2 yrs back) and I thought that it was a genuine mistake (maybe), but this time, she proved it that she does it on purpose. 2 times in a row can not be a coincidence.
I am giving her 1 star because Unilocal does not take zero stars but believe me they don’t deserve any. Pathetic people, poor customer service and very unethical

Call Arifa at Primetime, particularly for last minute tickets to INdia! She called me back several times, when other agencies didn’t return my afterhours messages, and she got a kickass price for the fare!