Express

Just so there is no confusion, this is a FACTORY OUTLET. But, don’t let that turn you away, there are often amazing finds and we don’t find the quality cheapened.
Although we are avid shoppers at this location, last night, the customer service was so above and beyond, I felt it necessary to write a review. My teen wears shirts and ties for school, so we wanted to get him really nice fitting shirts in a variety of colors. Although I was sure I knew that he would wear a large and what fit we thought he would like, the associate handed us a different fit in a size medium. I was sure that it was not right and insisted that he try a large because I was worried about the neck size. Well, turns out I was wrong, and he was right. My son insisted the neck wouldn’t fit, refusing to button it, but the associate was amazing (and I actually feel really bad for not getting his name) and made sure he buttoned it. There were several other teenage boys in there at the same time (I think it’s homecoming time) and he spoke to all of them in a way that really connected with them, making sure they understood what an oxford shirt is suppose to fit like. He was absolutely the best associate I have ever encountered.

This is an Express OUTLET, not a regular Express store. You will notice that this store has summer dresses and winter coats on the floor at the same time as it is an outlet. This isn’t a bad thing, per se, but if you are going in for something you saw online or in another store you most likely will not find it here. My husband and I dropped by here (due to proximity) for more 1MX shirts for him– their nice button up shirts with slight stretch and a more modern cut than you find in most department stores. The store associate informed us they are seasonal and they do not have any. Um, no. You can find them at any normal Express store and online (I checked while standing in the store). Come on dude, just say you are an outlet and don’t carry the higher end shirts. You will also notice that the brand tags on the clothes (the labels) are white and I asked a store associate at a regular store what that is about since any label in the normal stores are black and she said that it is b/​c the goods are not made at the same places as what the normal stores carry and are cheaper versions. So, unless you have your coupons, you are paying close to the same price as at the normal stores for lesser quality products. We ended up buying a couple of work shirts that day and the sales associate who checked us out (or started to) walked away midway through our order without saying a word. She disappeared into the dressing room area and after a couple of minutes another came over to check us out without saying a word to us. I have no idea what this was about; we are friendly and said hi to the first and the husband and I were discussing a movie when the first walked away– don’t think we offended her in any way by discussing Wreck It Ralph but who knows.

This Express is quite a little gem in the Arundel Mills outlet because people seem to skip it so the inventory is very good. My husband loves their photographer suits and we can never find any in his size at the nearby stores but this store seems to have a bit more selection. They were also helpful in doing price adjustments and the customer service is great. I almost always stop by here when visiting this outlet. Also, if you sign up for their insider rewards card which is free– they send out a ton of coupons in the mail usually $ 15 off $ 30, $ 25 off $ 75, etc. and they are stackable with deals in the store as long as it isn’t a clearance item– so I never pay full price at Express.

Emmanuel and Erica (I think) were amazingly helpful. After being super mad about my situation experience with the store in Columbia Mall, I decided to see if they had the dresses I want. Unfortunately, this store didn’t have the color that I wanted. Emmanuel suggested that I try the dress on in blue. Although blue is my favorite color, I hardly ever wear it. He felt that the color would be great on me, and he was right! I did find the color I wanted in another dress. I ended up with two dresses for $ 50!!! There were four workers and all four happy and helpful.

Great selection considering what I find at most Express stores. I only get shirts from Express because the 1MX fits perfectly and they have them on sale often enough. This one had good color selections that I have a hard time finding, and their clearance rack actually had good stuff. The service was slow, unfortunately, especially considering the few people that were there. I ended up waiting at the racks for a few minutes before I could ask a question, and at the front desk for 5 minutes before going to find someone to check me out.