Big O Tires

Very respectful, honest staff. I needed extra work done and when I paid it was $ 100.00 less than quoted. It turns out the fellow in charge applied a coupon without me knowing it.
I have always respected people who do this kind of work. As long as these fellows work here; it will be MY tire store.

It was convenient, inexpensive and the service was great. I am a big o fan for life.

Ok let me start by saying it’s not this location I have a problem with. I actually LOVED this location and the manager Rory. BUT they moved to Wadsworth and 52^nd ave and everything went downhill. (They aren’t showing up on Unilocal yet or else I’d be writing me review on there.) I was going to this location for a year and was always satisfied. I was helped the second I pulled up, sometimes they would even come out to my car to greet me. They were always doing extra work to make sure I was satisfied like a complimentary alignment check after a flat and the work they did was awesome. They’d even drive me home when I needed a ride. THEN THEY MOVED. I found out when I came to this location that Rory no longer works here and the new manager, Rich, is awful. I had a scheduled appointment at 9:00 to get an alignment and wiring done on my taillight. I got there at 8:45 and began to wait. At 9 a couple who also had a 9:00 appointment walked in and their car was taken back within 5 minutes. A little confused by this, I waited until my car was taken back at 9:20. I was told this service would only take 45 minutes to an hour, so by 11:00 I’m getting pretty irritated. I talked to Rich and he said they were having problems with the wiring for the taillight. Ok I get that. But by noon, when I had other appointments I had to keep, I was very upset. I told this to Rich and he told me «I’ll eat the cost for the taillight labor.» Great. Thanks for the $ 40. Had I known it was going to be 3 and a half hours, I wouldn’t have waited. When I was finally done at 12:30 I paid and left. I drove a block before I noticed it was STILL OUT OF ALIGNMENT! I decided not to go back to big o that same day because I would’ve started yelling. I went back a couple days later and waited for 10 minutes before anyone even came in to the front desk area to greet me. I told Rich that the alignment is WORSE than it was when I brought it in and now the car pulls to the right when I brake. I’m a 25 year old female with little car knowledge but somehow I can tell the alignment is off better than the paid techs? That makes no sense. So instead of taking care of it right then he says I need to schedule an appointment. I’ve come back today for my scheduled appointment and I got out of class early so I came early. I get that I was 20 minutes early but Rich looks at me the second I walk in and says «oh you’re a bit early today aren’t you?» And I explained I got out of class early and he tells me he’ll «try to squeeze me in.» Really? I’m a pissed off customer and you’re going to make comments about how I’m too early and you’ll try to squeeze me in? Needless to say, even if the alignment is perfect today, I will not be going back. I miss Rory and the other location.

Worst experience ever. Had to have my car repaired by a real reputable company. You should be ashamed of yourselves. I tell everyone you stink!!! Good luck with your move, unfortunately you can run but your reputation will soon catch up! Girls this is what your dad warned you about!!!

I had the worst experience here, and it was expensive to boot.
After moving to CO the lug nuts in my wheel started sheering off. I brought them into Big O on my landlord’s recc. I waited all day. Each time I checked in they would say almost done. Got frustrating. But they did the needed repairs. Should be good, right?
Not so much. Within two weeks the same wheel almost completely sheered off my car while driving home on the highway from Denver… at 3 am! I waited for AAA in a super shady neighborhood and luckily had made one friend I could call in the middle of the night.
We towed back to Big O, thinking they would fix their own repair. They refused to take responsibility! Because of their poor work I could have been seriously hurt. I had to pay a lot to have it repaired by them again because I didn’t want to pat to re-​tow my car. And of course their time estimates kept extending through the day.
Needless to say I will never return. It was a poor welcome into Colorado!

I bought used tires from these guys that looked nice. I didn’t have them mount. When I got them home with and pulled the sticker off I found a big nail hole, with a chalk circle around it. I felt that was a very shady move.

I’ve been to this store twice only because of its location to work for me, but after each experience I am reminded that a further drive is worth it to go elsewhere. The first time was to purchase a new set of tires and have them installed. Unfortunately the tires installed all had issues with the stems and they even broke a tire pressure sensor on my vehicle and charged me for its replacement! I ended up having Discount Tire fix the issue for half of what Big O wanted to charge and even got a warranty from Discount for the entire set even though we didnt purchase there! The second time was just to get some air in my tires because I noticed they were low and my dash would chime at me to fix it. When I pulled up there were 4 employees in the garage, only 1 was working. The other three looked at me but didn’t greet me or ask if they could help, so I went inside to ask for air. The manager had to ask someone to do it. Then, the employee who did put air in my tires couldnt manage to get even the factory minimum into the tire before calling it quits (I needed 30 psi and each tire was between 26 – 31 pst). I ended up going to a gas station and doing it myself with better results!

Although they were able to replace my blown tire relatively quickly, which was brand new and under full warranty, they charged me a maintenance fee that brought the replacement cost to about $ 40 (for a $ 50 tire) when I should have only been charged $ 15 fee to renew the warranty. When I brought my original paperwork up to the manager to show him that I was being overcharged, he was arrogant and unwilling to explain what I was being charged for exactly. I guess this sort of treatment is typical with large chain stores whose bottom line it is to get as much money as you can get out of the customer, but I certainly won’t be stopping here again.